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Business Profile

Marine Contractors

B & S Marine Construction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract to do work on 11/17/2021 with $500 deposit. I was told they have a couple jobs before me. Contacted them in January and each month following. Each time there was no commitment or info on when they could begin work. They kept pushing me back and eventually stopped receiving my calls or texts. In March 2022, I decided to hire another company to do the work and asked B & S for my deposit back via text. They finally responded and said it was nonrefundable. I pointed out that the contract does not say it is nonrefundable. After several back and fourths, they agreed to refund my deposit of $500. This was in March. I've had several follow ups with no avail to getting my deposit and recently, they have been ignoring my text messages again. I have attached the contract and a screen shot of the agreement that they will refund my $500, it is dated March 24, 2022. The work was never done and I just want my deposit back so we can both move on. This is no way of doing business.

    Business Response

    Date: 06/12/2022

    Business Response /* (1000, 5, 2022/05/17) */ Unfortunately in our line of work it is very wind, weather and tide dependent considering we work on the water and off of a Barge. I've continued to stay in contact with Mr. ****** and he has been paid in full for his deposit check of $500.00. Consumer Response /* (2000, 7, 2022/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund check was hand delivered/dropped off in my mailbox the same day of the businesses response. Unnecessarily long dragged out ordeal. I'm glad it's finally resolved.

B & S Marine Construction, LLC is NOT a BBB Accredited Business.

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