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Business Profile

Apartments

Domain Brewers Hill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay over 2000 dollars in monthly expenses to this apartment complex that advertised itself as "Luxury living" when I have had rodents, unsanitary living conditions and a multitude of other issues that falls under a **** or false advertising of the business and I was tricked into signing a lease thinking I was paying for luxury living. it is not as advertised. "There has been mice in my unit, dogs constantly barking, and urine in the hallways from people not cleaning up after their dogs. There are a few tenants that smoke in their apartments instead of going outside, the elevator has been broken for over a month and you have to haul your groceries and other items up the stairs ( five flights). The stairwell smells like rotting garbage once a week because the trash room is directly in the stairwell that you have to use when the elevator breaks down once every two weeks. My boyfriend has had to help a disabled tenant down the stairs to the first floor due to lack of mobility and the apartment doesn't care about ADA compliances when it comes to the elevators or tenants with certain needs. ELEVATORS ARE A NECESSITY. There is also trash lined up in the hallways once a week due to lack of waste management as well. Also, the elevators have a keypad that is there for decoration only, you do not need a code for the elevator keypad. Anyone can come up to your floor if they do not live here and knock directly on your door because the garage you pay over $1000 a year for has a broken door. Anyone can come in without authorization and this is proven by the fact that someone's car got stolen last night (June 2024) due to Domain Brewers Hill's NEGLIGENCE. On top of that, the bike storage somehow gets vandalized very often. They have not given any consideration to anyones complaints and they only care about your rent clearing on the first. DO NOT MOVE HERE IT IS NOT AS ADVERTISED!!"

    Business Response

    Date: 06/24/2024

    We are in receipt of your message received on June 24th, 2024 and thank you for the opportunity to review our resident’s concerns. We are in contact with our resident and collaborating with them directly to find a fair solution. Currently we are waiting for the resident’s reply to our offer. We will continue to be in communication with the resident until this is resolved. 

Domain Brewers Hill is NOT a BBB Accredited Business.

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