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            Business ProfileMetro Investigations and Recovery

            Asset Recovery

            Contact Information

            4501 Curtis Ave

            Baltimore, MD 21226

            (410) 344-2501

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

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            Business Details

            Location of This Business
            4501 Curtis Ave, Baltimore, MD 21226
            BBB File Opened:
            10/27/2023
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            02/01/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            This company repoed my Car on the 24th of this month illegally. Illegally entering a private enclosed garage without my permission or the permission of the “owner” of the property. The owner of the property does not include security or concierge employees. They are well aware of this DC law but still tricked their way onto the private property. They need to bring my car back and allow me to turn it in myself without the storage charges. ASAP or I will file suit against them, ****** ***** ********** for hiring them and whoever allowed you on the property without knowledge of the DC law. Also this 2020 Nissan 370Z Coupe was in mint condition before it was stolen from the garage I hope it remains in the same condition. It was parked behind a concrete beam and could not have been towed without damage. I will not pay for the damage caused by the company of any. There were no dents or scratches on the car. If there is they own the car and should pay for it themselves.
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kayla K

            12/08/2023

            I’d chose zero stars if it were possible. I haven’t been able to pick my car up to determine any damages. But so far, I’ve had a terrible experience with everyone I’ve spoken to on the phone (3 people total). I’ve been hung up on, placed on hold for 20 minutes or more, and have been given nothing but attitude when the call is answered. Each employee has been short and inconsiderate. I have yet to get any clear answers from any employee regarding an appointment time. I’ve been recommended to call back every hour or two. Reading other ****** reviews, I believe that they should be closed down, audited, or start over with a properly trained staff.

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            BBB of Greater Maryland

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