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Business Profile

Behavioral Education

Self-Determined Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Behavioral Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was booked into this recovery center. Under duress, I was made to cancel my health insurance to get on medicaid so that I could get on food stamps which would be used to purchase food for the house. I was given no detox and no comfort meds to aid my withdrawals. For over 36 hours I never saw a psychiatrist. After experiencing very dangerous withdrawal symptoms, I went to the office and the manager was rifling through a big of pill bottles of other people's prescriptions to find me anti-anxiety meds.

    Business Response

    Date: 01/30/2023

    Good Morning, We are a 3.5 SUD residential treatment program. We offer services to all incoming clients. Do to HIPPA violations we can not go into detail on any one of our clients as to protect their privacy. Unfortunately in the Addiction community we deal with co-occurring mental illness as well as Substance abuse. It is our professional intentions to help and service all of our Clients with the intentions of excellence and professionalism. All clients are informed and educated and given a consumers handbook upon intake as well as they sign consent forms and release forms. We regard all medication compliances and follow all policies and procedures.  We are not a detox program, often time Clients come under false pretenses.  Client also come medication seeking to replace their substance abuse. With this being said we wish Mr. ******** success in his recovery journey. 

Self-Determined Recovery LLC is NOT a BBB Accredited Business.

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