ComplaintsforPrice Busters Discount Furniture

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase a queen bed set that suppose to be black the set includ's queen wings, queen footboard/rails, queen headboard, queen pillow top mattress, queen box spring and amari bench black. that was delivered by price buster on Saturday feb 3, 202*. when the delivery driver delivered the items, he counted six pieces which what i also did * boxes and mattress and box spring he did not open the boxes. he left. Price Busters did not have the services of putting the set together. I had paid someone to put items together. when i went to see after it was completed, the amari bench black was place along the end of the bed when i realize the bed frame and headboard was blue not black. also the mattress * to 5 inches shorter than the mattress my daughter purchase. Which was the same mattress i purchased. The young lady had to look up the order that my daughter got back in November in order to order the write mattress. i call first thing Sunday morning of the error that was made. i was told to email ************************** which i did the same day. i follow up this evening 2.5.202* young lady that answer it take 2* hrs to *8 hrs for some one to get back to me. The price busters is edgewood location **********. my inv #******. i wanted the right bed set and mattress size. i had paid someone to put it together. they should come an take down the one i paid to get put it and put the correct one up. also a return call should be urgent. i am set on a progressive leasing plan that i will not be able to get my money back. i want the situation correct in a timely manner

  Business response

  02/08/2024

  The customer has been in contact with our customer service department. Firstly the bed he ordered and got delivered only comes in Black and Gray. We do not have it in Blue. According to customer service the pictures he sent show the boxes he received all say black and the bed in the picture is black. As far as the mattress, he received a Queen mattress as ordered this can be seen from the pictures of the mattress on the bed as well as the label attached to the mattress from  the manufacturer.

  The stool he received is also black but comes from a different manufacturer and they obviously use different fabrics which can be different shades of the color.

  All the correct merchandise per his order was delivered.

  Thank you

  
  

  Customer response

  02/08/2024

  If customer service will and should I reach per a phone instead of emailing back an forth they would known I am Ms *****.  The color is ella black.  Its my mistake for my going over directly to the bed instead of looking from across the bldg thinking it was a prime color black only. Not a secondary color. I will eat my mistake.  But the mattress does not fit the bed properly.  Im sure manufactory could have made an error. Im not satisfied with mattress not fitting the box spring.  Which the picture indicates.  Second picture also. 

  Business response

  02/13/2024

  Please measure the mattress and send the measurements to customer service. 

  Once we have the measurements of the mattress we can see if there is an issue with the size or if it is within the normal measurements of a Queen size mattress per the manufacturer.

  Thank you

   

  Customer response

  02/14/2024

  Sad to say I had the mattresses measure the size is 58 wide × 78. Im assuming that is a queen size. I wasn't given a measurement size to compare it to.

  Business response

  02/15/2024

  Thank you

  You are correct that is a Queen size mattress.

  A full size mattress would be much smaller

  Business response

  02/15/2024

  As the customer now sees and admits that they do have a Queen mattress as per their order.

  Please close this case as there is nothing more that needs to be done.

  Thank you

• Initial Complaint

  12/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello I ordered a bedroom set from pricebusters. It was a special delivery because they had to order it so it took over a month to receive. When I did receive I has to wait to get it put together. So yesterday I got it put together its so similar you don't notice til after that's its not the one I ordered no lights on the end or in package so I email costumer service and they said the invoice shows its the same so I sent pictures its truly not the more expensive one I'm paying for .they said there is nothing they can do.this is truly not right.im paying for something that's cheaper and not as nice its same color so there was no way of knowing until it was put together please help me .if I have to keep at least charge me the price of this cheaper one.thank you

  Business response

  12/24/2023

  per the invoice above the customer received the correct merchandise and signed the contract stating that all good were received in full and good condition. This delivery was completed 2 months ago.

  Business response

  12/24/2023

  this delivery was completed on Oct 28th approx. 2 months ago. I have attached a sign delivery slip where the customer signed stating all merchandise was received in full and good condition.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Purchased furniture from Mr Franklin Street of Pricebusters 501 East Fayette Street, Baltimore on 10/10/2023. Upon delivery it didn't fit the door. Store insisted I pick another. I came to the store and picked another because I felt compelled to. Upon getting home, I researched and found out that company has a 30 days return policy. Contacted store but was told I couldn't. Despite request to cancel, furniture was brought and left at my porch. Payment was made in 2 forms; SNAP loan $660 and Debit $516.80. Upon dispute, SNAP canceled the loan and the store came and retrieved their furniture. However, they insisted on keeping the balance of $516.80.

  Business response

  12/13/2023

  Store reached out to customer to come to a resolution, customer has not answered any calls since the delivery.

  Customer response

  12/15/2023

  
  Complaint: 20974280
  
  I am rejecting this response because: 

  I am yet to receive ANY call from the business. Last call from the business was when the credit reversed the loan and the bank started the dispute. That was at least 6 weeks ago. Then, the owner called me upset and angry...I WILL FIGHT THIS! That was it. Since then, nothing. If this does not work, I intend to take him to court and together with attorney fees, I will max it to $5,000. Please advice if this current effort is futile. 

   

  
  Sincerely,
  
  ******* ********

  Business response

  12/18/2023

  We have tried to reach you unsuccessfully to remedy this issue. Please call us at ********** and ask for Leo so we can resolve this issue.

   

  thank you

  Customer response

  12/20/2023

  
  Complaint: 20974280
  
  I am rejecting this response because: Leo claims that after shipping and restocking fee my refund is $65. How we got from over $500 to $65 is a mystery. He told me to go to my bank. They have the merchandize and my money. 
  
  Sincerely,
  
  ******* ********

  Business response

  01/03/2024

  Price Busters Discount Furniture does not offer a 30 day return policy, Our Policies are  listed online, for our Return and Exchange Policies, we've listed our policies below,

  
  No merchandise will be inspected for return or exchange without original packaging and valid Inspection Authorization Code from a customer service manager. Inspection Authorization Code entitles customer to bring merchandise to 7521 Pulaski Highway, Rosedale, MD for inspection by Price Busters for manufacturer's defects, but does not guarantee acceptance for return or exchange.
  All merchandise to be inspected for return or exchange must be brought to 7521 Pulaski Highway, Rosedale, MD at the customer's sole expense and in its original packaging. Price Busters is not responsible for pick-up or re-delivery of merchandise alleged to be damaged, delivered in error or otherwise disputed.
  Merchandise may only be returned for store credit or exchange if authorized by Price Busters at its sole and absolute discretion, based on condition of merchandise at time of inspection and customer's adherence to store policies and rules.
  Returned merchandise may be subject to a 20% restocking fee.

  If you'd like to review our policies they are listed on our website Pricebustersmd.com,  for further questions regarding your purchase please contact the store

  Customer response

  01/07/2024

  
  Complaint: 20974280
  
  I am rejecting this response because: The business picked up the merchandize and agreed to issue a refund. Shortly after pickup, when the contract was nullified the business refused to refund the balance paid by debut card. The contract has been nullified. There is no valid receipt for this transaction since the transaction has been cancelled. Merchant raised no course for redress then but started after furniture was picked up! Obviously, this can not be resolved on here and I have decided to take the merchant to court. Thank you for your assistance. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchase a set online June 26. Arms has been falling off since I received the furniture. They only way you can reach someone is through the email which is really inconvenient. They sent someone out and he didn’t do anything but bang a hammer on the bracket and kept saying I put it in wrong . Like really ??? He said he’s missing a part and will have to go back to the ware house . Never seen or heard from anyone after that . It’s now September and my furniture is still broken and I have reached out to email address and have called . This is sad waste of $600 I could have went somewhere else who would appreciate the customers a little better …

  Bureau response

  09/27/2023

  Shavon ********
  **** ************* *** ** *** * *********** *** *****
  
  
  Dear Shavon ********:
  
  Better Business Bureau (BBB) has received the complaint that you submitted on 9/27/2023 against Price Busters Discount Furniture.  For your records, this complaint was assigned ID ******** in our system.
  
  Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.
  
  Please provide receipt.
  
  Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

  Thank you for your prompt reply.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Customer response

  09/28/2023

  Receipt 

  Bureau response

  09/28/2023

  Ami *****
  Price Busters Discount Furniture 
  **** * ******** ** ********* ** *****
  
  
  Dear Ami *****:
  
  Better Business Bureau (BBB) has received additional information from one of your consumers. The original complaint was submitted on 9/27/2023 and was assigned an ID of  ********. Below is the information provided by the consumer. BBB requests that you please review this information and respond within 7 calendar days of receipt of this notice. All responses will be copied to the complainant.

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

  Please understand that the consumer’s complaint and your response may be publicly posted on the BBB Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  If you should have any questions or concerns, please do not hesitate to contact me.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Shavon ********
  **** ************* *** ** *********** ** *****
  
  Daytime Phone: ###-###-####
  E-mail: *************************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Refund Or Exchange Issues
  
  Customer’s Statement of the Problem:
  Purchase a set online June 26. Arms has been falling off since I received the furniture. They only way you can reach someone is through the email which is really inconvenient. They sent someone out and he didn’t do anything but bang a hammer on the bracket and kept saying I put it in wrong . Like really ??? He said he’s missing a part and will have to go back to the ware house . Never seen or heard from anyone after that . It’s now September and my furniture is still broken and I have reached out to email address and have called . This is sad waste of $600 I could have went somewhere else who would appreciate the customers a little better …

  
  
  
  Desired Settlement:
  Refund
  
   

  Additional Comments from Consumer:
  Receipt 

  Business response

  09/28/2023

  Pricebusters has been in touch with the customer and the issue has been resolved

  Bureau response

  09/28/2023

  Shavon ********
  **** ************* *** ** *** * ************* *****  
  
  Dear Shavon ********:
  
  This message is in regard to your complaint submitted on 9/27/2023 against Price Busters Discount Furniture.  Your complaint was assigned ID *********  

   

  BBB has received a formal response from Price Busters Discount Furniture. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  Pricebusters has been in touch with the customer and the issue has been resolved

  Customer response

  09/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shavon ********

  Bureau response

  09/28/2023

  Ami *****
  Price Busters Discount Furniture 
  **** * ******** ** ********** ** *****
  
  
  Dear Ami *****:
  
  This message is in regard to a complaint submitted to BBB about your business on 9/27/2023 by Shavon ********. This complaint was assigned ID *********
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  
  MESSAGE:
  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shavon ********

  Bureau response

  09/28/2023

  Shavon ********
  **** ************* *** ** *** * ********** ** ***** 
  
  
  Dear Shavon ********,
  
  This message is regarding Complaint ID # ********* Price Busters Discount Furniture
  
  

  Thank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.

  
  Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:
  

  * BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.
  

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  Your tax-deductible donation will help ensure these services continue to be provided to your local community.
  
  

  Follow the link below to make a secure online donation:
  
  

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  If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:
  
  

  BBB Serving Greater Maryland

  Attn: BBB Maryland Foundation

  *** ** ***** **** *** **** ********** ** *****
  
  

  The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is *********** Your time and consideration is greatly appreciated!

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

• Initial Complaint

  11/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I brought a bedroom set & dining room set from price busters on Franklin Street, the mattress to the bedroom set had something living inside it but, it looked like a brand new mattress but, whatever was sewed up inside the mattress was moving around my body every time I sat or laid on the bed, I immediately contacted price busters & told them & they told me to bring the mattress back,they didn't have any more in stock, so I didn't have to wait until that one came in, the owner gave me a compressed mattress in a box that was in plastic also & at first things were okay but, two & a half weeks later it started again & now it's so bad that, I have to sleep on the floor in my apartment. I welcome y'all or price busters to come lay on this bed because in all my efforts even with putting my pillows all over the bed & still trying to lay in the bed, it gotten worse I could feel it through my pillows also like it was biting me. Please help me because I still need a bed to sleep in, not the floor.

  Business response

  01/09/2023

  Business Response /* (1000, 14, 2022/12/22) */ We apologize for the delay. Unfortunately, Mr. Finkelstein was very ill and passed away on Sunday. Your correspondence was found among his papers. We reviewed Mr. Kirkland's Complaint and respond as follows ... Mr. Kirkland originally received a brand-new factory-sealed mattress. Although Mr. Kirkland's original Complaint to our company was baseless (in that there was nothing living within his mattress), nevertheless, as a courtesy, we replaced the mattress with another brand-new factory-sealed mattress - on this occasion from a different manufacturer. Mr. Kirkland now filed his Complaint with your agency concerning the replacement mattress. Mr. Kirkland's new Complaint against our company is also baseless in that the new second mattress given to Mr. Kirkland did not contain any living creature. Thank you.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased three things from this company all were supposed to be Brand new. The bunk bed I purchased for my son is dirty, sticky, discolored and badly damaged. When I went into the store to tell them what I received they said that I purchased as is. I explained to the lady that my salesperson did not say as is and that I purchased everything brand new. She was no help and was very rude. My 6 year old son now has no bed to sleep on and they are not concerned nor apologetic.

  Business response

  11/15/2022

  Business Response /* (1000, 5, 2022/09/22) */ We greatly and sincerely apologize for this experience. We always try to do what's in the best interest of our customers! All of our sales associates are very well-trained on informing customers of items sold "As-Is", as well as we have written it on all furniture that it sold off of our floor, and have it printed multiple times on customers receipts, which they are REQUIRED to read and sign. We have made it aware to the customer multiple times that this item will be coming directly from our floor before the delivery was received. Therefor we are unable to exchange any as-is item. Consumer Response /* (3000, 7, 2022/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't except the reply because As Is you don't see wood falling off. They took it apart and broke it and then lied to my face and said it wasn't like when they loaded it onto the truck. This company is dirty and trifling.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  7/17/2022 The amount of the transaction was $7,900 The business in question is a furniture store Fraudulent activity by the store, the store policy regarding refunds was not communicated at the time of purchase; it was not until after the order was canceled, that we were told that we cannot get our money back for orders that are canceled, and were told to refer to receipt, which is also only provided after the order was paid for. The receipt also does not have an itemized list of items and their cost. After contacting the store, we were told there is no general manager and the only person to speak with is a salesperson ******* Tasha who is unavailable to speak now, but either way, there is no money back for any reason whatsoever, only store credit.

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/07/19) */ We are sorry to hear about the experience, however every single invoice has in big letters the terms and conditions and the customer signs those agreements, those terms and conditions is to protect our business and to serve the customers at our best. Of course no customers are forced to sign any documents. After looking into the sale, seems like the customer received a big discount for the purchase that was made. To our knowledge this customer has been spoken to this morning and an agreement was made regarding the refund. Consumer Response /* (2000, 9, 2022/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with one of the ******, who was very professional and resolved this issue. I recommend that price busters clarify before the customers' card swipe that no refunds are allowed. They should itemize the cost of their products, so there is clear transparency on what the customer is paying for and much it costs. Furniture can sometimes not fit or might not work for the intended space. So not being able to get a refund, even within 24 hours of the purchase, is frustrating and unreasonable. Ultimately, I appreciate the ******* understanding of our position and willingness to work with us to come to a fair resolution.

• Initial Complaint

  06/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased over $4100.00 worth of furniture on 12/17/2021 and received parts of my furniture on 12/27/2021. I have made complaints about all of their furniture since this day. Now my mattress is warped which was 1st reported 5/4/2022. It is supposed to be a firm, orthopedic type mattress. I took pictures and submitted warranty claim per Pricebusters customer service. Per their warranty department, the claim was denied due to: Non‐covered damage: The information provided to us indicates that the damage reported to us is not a part of the coverage provided to you under terms of your protection plan. Wear and Tear: The information provided to us indicates that your problem is caused by general wear of your Covered Product, and is not the result of a structural breakdown or accidental damage. Your protection plan does not cover wear‐related issues, such as fading, wear, seam separation, stress tears, loss of foam resiliency, pilling or fraying of fabric; leather or vinyl color loss or cracking and peeling, splits on bi‐cast leather, and scratches, dents or chips that do not penetrate the finish or expose the substrate. There is no way a firm mattress can be warped within a matter of months if it wasn't already defective. Although it was purchased in December it didn't start getting used until February 28, 2022. The manager offered a discount if I purchase another mattress. This is unacceptable and a straight scam. I was also hung up on once I recognized who I was speaking with. I want either a refund of $400.00 since I paid cash for everything or store credit to get another mattress and no charge to deliver or a replacement. I have started having back pains due to this warped mattress. It is so bad that if 2 people are laying next to each other one person is lower than the other so you're really not laying next to each other. I placed my piggy bank in the middle of bed and remote next to it. The remote can't even lay flat on bed. No one should have to go through this.

  Business response

  09/09/2022

  Business Response /* (1000, 16, 2022/08/11) */ Please upload copy of invoice so we can futher assist you.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased furniture for 2 bedrooms, the living room and dining room in my home. I was delivered the furniture swiftly, but have been disappointed since. After opening the boxes and discovering my couch and love seat set were two different colors, I reached out and asked for the store to correct it. I went about it through their text message process, and 10 days later it has still not been resolved. After speaking with Vonda (customer service rep), I was told they would correct it and send the correct couch 05/31/2022. When I called to confirm the delivery date on 05/30/2022, I was told that would not be happening and that my furniture was the same color and I needed to adjust the lighting in my room. I informed them the lighting was fine and they could see clearly from the photos I sent, the couch was definitely darker than the loveseat. I was then informed someone would reach out to me the next day to schedule a service call for their employee to come out and verify the colors. While on the phone, I informed them the couch could not be put together due to incorrect holes and bearings for the screws and bolts. I also sent pictures of that issue since I was informed by Vonda again. I also made them aware I was missing 4 bolts from the dining room set and that could not be assembled either. It's been over 72 hours and I have yet to hear anything back. I'm paying for mismatched furniture that can't even fully be assembled. I'm seeking to hear from a member of management because now my calls aren't being answered and when I requested the managers' name and contact information the last time I called, I was told they're not available to speak. I was also not informed of the managers' names.

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/06/07) */ We are truly sorry to hear about your experience, please upload a copy of your invoice so we can further assist you. Consumer Response /* (3000, 7, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I requested to speak to a member of management. Only asking me to upload my invoice doesn't negate my dissatisfaction with the process so far. Business Response /* (4000, 17, 2022/07/22) */ After looking into this, the customer was asked by the representative to send pictures of the living room set sitting next to each other, in order for our team to see if the color confustion was either because the set was different or because the lighting in the room. please if possilble can you upload those pictures so we can determined the issue.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Delivery Date: 04/14/2022 ​The Delivery Men came to the address and placed boxes in my ho. They placed boxes upstairs and what they claimed they could not get upstairs, I figured they put in another room downstairs, as they did my recliner box. The movers told me they couldn't fit my Box Spring up the steps also. After they finished bringing things in, the Delivery man instructed me to sign his paperwork and they left. At this time, I'm not scheduled to move into the home until May 1, 2022, so once I signed the paper for the furniture, I had no reason to stay because it was already after 7:30PM. I did notice I didn't see the box spring box downstairs anymore before I left, but I was going to handle it at a reasonable time the next day during business hours. I left and took my two young children home. I get a call 20 minutes later from the drivers, saying they put a Mattress in my upstairs bedroom. After telling the driver I was no longer at the home, and I would meet them at the home tomorrow or on an agreed time and day so they can retrieve the mattress and deliver my missing item. I began to be harassed by getting multiple calls and texts messages from Price Busters and their representatives and was called a thief because of their Delivery Drivers error. I was threatened and bullied with the Police AFTER I informed them, I was not physically at the home, and I would schedule a day and time to meet them back at the home. That was not good enough for them. I received a message from Price Buster telling me the police were at the door of the home, which I feel was uncalled for and brought unnecessary attention to the home I hadn't even moved in yet. I called the Store again after holiday on 04/18/2022 and spoke with Rhonda at the store on Franklin St to see if they were going to schedule a time to swap the items. She was extremely rude and told me that my only option was to find a way to get them the mattress AND come get my items, when I paid $110 for Delivery.

  Business response

  04/27/2022

  Business Response /* (1000, 5, 2022/04/27) */ Please upload a copy of your invoice so we can further assist. Consumer Response /* (3000, 7, 2022/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) There needs to be a resolution. I would like my furniture delivered as it was supposed to be or be refunded for the delivery, and have the items I do not have removed from the invoice so I am not paying something I do not have. Business Response /* (4000, 9, 2022/05/04) */ After looking into this case, and seeing text messages between the customer service team and the customer, the driver delivered an extra mattress by mistake to the customers house, and the customer refuse to give the mattress back. Therefore, since we didn't get the mattress back the customer service team is holding the boxsprings until we receive the mattress, that happens to be a more expensive item. Of course we will deliver a new box spring once we receive that item back. Consumer Response /* (4200, 11, 2022/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you reviewed the text messages, I am on the verge of filing a lawsuit against Price Busters for their unprofessionalism, hassle and slander. They have abandoned a mattress at my home and they need to get it or it will be thrown out. I the customer, informed your rude representative that I would return to the home the NEXT DAY so they could retrieve the mattress. They expected me to drive BACK to the home that night after 8 pm with my two small children because they made an error. They are truly unprofessional. I didn't move into the home until May 1, which is also in those texts so if you aren't going to hold your workers accountable for their error and unprofessionalism, I will. You need to inform me of the date my box spring will be delivered so you can retrieve the mattress you abandoned. I will be requesting the leasing company to cancel the whole order if this is not fixed immediately. If they want to handle it in court, we can. I have every text informing them I was not at the home and they could retrieve it on an agreed day and time, I would of met them at the home. So if I need to just file a lawsuit because of their error AND unprofessional behavior, I will start the process. Business Response /* (4000, 14, 2022/05/15) */ We understand the frustration and we apologize about the experience, unfortunately we will not be able to deliver the boxspring,unless we receive the mattress back at one of the pricebusters locations. You can call the location you made your purchase at and you can figure out a best way for the item to be returned. Once it's returned we can guarantee that the boxspring will be available for pickup that same day. Consumer Response /* (4200, 16, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this time, I have been extremely inconvenienced and had to pay additional money to have another box spring delivered. Either you take the box spring off of the invoice and I will pay for the mattress ONLY; at this point since you refused to come retrieve it, or I will cancel the entire order with the Finance company and handle this legally in court. I will need a copy of the updated lease agreement or the entire lease will be canceled. Business Response /* (4000, 18, 2022/05/24) */ As we've stated in the past messages, we will of course swap out the matters for the boxspring, but since unfortunately the customer is refusing to return the mattress that was delivered to her by mistake, we cannot give the customer a new boxspring. Consumer Response /* (4200, 20, 2022/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As my message stated, I had to purchase ANOTHER box spring so I NO LONGER WANT A BOX SPRING FROM YOU. Why would I have to be continuously inconvenienced because of Price Busters, so if you will not take the box spring off the invoice, the entire order will be canceled with the finance company who paid for it. I have already spoken with them so you either take the box spring off the invoice and you can keep the mattress on there, or the entire order will be canceled. You were given the option to retrieve the mattress the next day once I got off of work and you did not. If you don't take the box spring off, the entire order will be canceled

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