Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2024 we purchased a new set of furniture from Price Busters in ********, MD and it was delivered right out of the box defective. The love seat has two recliners with zippers underneath of each recliner and the zipper was broke on each side and the stuffing was coming out. They refused to replace the love seat per our request. I asked for the manufacture information and they refused to give that to me as well. We contacted price busters customer service via email as that is the only way that you can contact them. They as well refused to replace the item. We spent about $1400.00 for a new living room set. We would like for the business to replace the love seat with a brand new one.

  Business Response

  Date: 07/26/2024

  This order is from a different location and is not for the ******************** location.
  This order is also under a different name.

  this order is also for a different amount.

  The replacement item arrived a while ago and has been sitting in the warehouse, waiting for the customer to visit the store and pay a new delivery fee. The order has since expired.

  We will give the customer 30 more days to claim the item.

  should they choose to bring the damaged item to the store. And new delivery fee would only be $150.
  If they need the contractors to remove the item from their home and to deliver the new one, it will be $300..

  The item itself is being exchanged at no charge.

  Business Response

  Date: 07/31/2024

  Customer needs to bring the damaged Sofa to Pricebusters at *************************************** and pay $150 for delivery of the exchanged Sofa OR pay $300 at that location and we will deliver and exchange.

  This offer expires in 30 Days and can not be exchanged after that.

   

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made this company aware of a faulty love seat that had cushion material coming out from under the recliner, I emailed them and I was told that our claim was accepted and they would give us a new love seat but we would have to pay an addition 200$ for a delivery fee, I told him I did not need it delivered, and that I would return the old (faulty) love seat and pick up the new one myself! He then emailed me back and said our claim was now denied! I have the emails to prove this terrible business!

  Business Response

  Date: 06/27/2024

  Apon looking into this the customer complained about their Sofa even though they had received and signed for everything in good condition at the time of delivery. This issue should have been shown to the driver at the time of delivery and sent back with that truck.

  
  The customer service department had this authorized to swap the piece out for a new one.

  
  Three weeks later the customer complained about the loveseat.(this was not mentioned at the time of delivery or when the first piece was being delt with)

  
  Customer service thought they would be able to get the second piece replaced but this was re submitted to the manufacturer and the request was denied.
  Unfortunately there is nothing more that can be done with this case as the request was denied.

  
  As everything was received and signed for in good condition this merchandise now belongs to the finance company ******

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21874979
  
  I am rejecting this response because: the store tried to say that the claim was denied, well I just provided the email where they said the claim was accepted and would be delivered after the extra 200 delivery fee was paid. Thus proving this store is nothing but scammers, liars! Unreal they are still in business. They need to be shut down! 
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 07/15/2024

  We explained what happened in our last response. 

  The request was denied.

   

   

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My furniture was delivered 5/22/2024 around 2pm, the delivery person ****** slid the box across my new hardwood floors and scratched them. I show ****** the scratch and ****** responded, "Oh that will come out" and asked me to sign for the delivery. I wrote on the delivery ticket "Slid box across my floors" ****** became angry stating "they are going to charge me" and left. I immediately contacted Price Busters and spoke with *** who identified himself as the General Manager and told me I had to take that up with the contractor. I stated I purchased from Price Busters not your contractor and don't feel that I have to resolve this with your contractor. Per *** all complaints/claims are handled by their independent contractor and will await a call. at 2:39PM ****** the contractor texted me to return his call, when I returned the call, ****** who was upset that I had call the store cussed me out something terrible for calling in the claim. This is exactly what I told *** that I didn't want, now I have to sleep with one eye open as I don't know if this person is returning to my home or what, all I want is my floors repaired.

  Business Response

  Date: 05/23/2024

  There is no gouging, groove, or indentation to Mr. ********** floor.  This is verifiable by Mr. ********** own pictures.

  It is unfortunate that a slight line on the finish to Mr. ********** floor occurred.

  The line could be easily wiped away - or, worse case scenario, lightly buffed away.

  Mr. ******** refused to allow the cleaning stating that he was going to "call his floor guys" to take care of it and we should not be concerned.

  Mr. ******** now files this Complaint.

  Under no circumstances do we condone the use of any sort of profanity.

  The Independent Contractor: ****** denies any profanity. 

  We are at a loss as to how to further respond in that Mr. ******** clearly refused to allow us to ameliorate the situation.  (If, in fact, Mr. ******** contacted "his floor guys", the matter was probably resolved within a minute or two.)

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a queen bed set that suppose to be black the set includ's queen wings, queen footboard/rails, queen headboard, queen pillow top mattress, queen box spring and amari bench black. that was delivered by price buster on Saturday feb 3, 202*. when the delivery driver delivered the items, he counted six pieces which what i also did * boxes and mattress and box spring he did not open the boxes. he left. Price Busters did not have the services of putting the set together. I had paid someone to put items together. when i went to see after it was completed, the amari bench black was place along the end of the bed when i realize the bed frame and headboard was blue not black. also the mattress * to 5 inches shorter than the mattress my daughter purchase. Which was the same mattress i purchased. The young lady had to look up the order that my daughter got back in November in order to order the write mattress. i call first thing Sunday morning of the error that was made. i was told to email ************************** which i did the same day. i follow up this evening 2.5.202* young lady that answer it take 2* hrs to *8 hrs for some one to get back to me. The price busters is edgewood location **********. my inv #******. i wanted the right bed set and mattress size. i had paid someone to put it together. they should come an take down the one i paid to get put it and put the correct one up. also a return call should be urgent. i am set on a progressive leasing plan that i will not be able to get my money back. i want the situation correct in a timely manner

  Business Response

  Date: 02/08/2024

  The customer has been in contact with our customer service department. Firstly the bed he ordered and got delivered only comes in Black and Gray. We do not have it in Blue. According to customer service the pictures he sent show the boxes he received all say black and the bed in the picture is black. As far as the mattress, he received a Queen mattress as ordered this can be seen from the pictures of the mattress on the bed as well as the label attached to the mattress from  the manufacturer.

  The stool he received is also black but comes from a different manufacturer and they obviously use different fabrics which can be different shades of the color.

  All the correct merchandise per his order was delivered.

  Thank you

  
  

  Customer Answer

  Date: 02/08/2024

  If customer service will and should I reach per a phone instead of emailing back an forth they would known I am Ms *****.  The color is ella black.  Its my mistake for my going over directly to the bed instead of looking from across the bldg thinking it was a prime color black only. Not a secondary color. I will eat my mistake.  But the mattress does not fit the bed properly.  Im sure manufactory could have made an error. Im not satisfied with mattress not fitting the box spring.  Which the picture indicates.  Second picture also. 

  Business Response

  Date: 02/13/2024

  Please measure the mattress and send the measurements to customer service. 

  Once we have the measurements of the mattress we can see if there is an issue with the size or if it is within the normal measurements of a Queen size mattress per the manufacturer.

  Thank you

   

  Customer Answer

  Date: 02/14/2024

  Sad to say I had the mattresses measure the size is 58 wide × 78. Im assuming that is a queen size. I wasn't given a measurement size to compare it to.

  Business Response

  Date: 02/15/2024

  Thank you

  You are correct that is a Queen size mattress.

  A full size mattress would be much smaller

  Business Response

  Date: 02/15/2024

  As the customer now sees and admits that they do have a Queen mattress as per their order.

  Please close this case as there is nothing more that needs to be done.

  Thank you

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I ordered a bedroom set from pricebusters. It was a special delivery because they had to order it so it took over a month to receive. When I did receive I has to wait to get it put together. So yesterday I got it put together its so similar you don't notice til after that's its not the one I ordered no lights on the end or in package so I email costumer service and they said the invoice shows its the same so I sent pictures its truly not the more expensive one I'm paying for .they said there is nothing they can do.this is truly not right.im paying for something that's cheaper and not as nice its same color so there was no way of knowing until it was put together please help me .if I have to keep at least charge me the price of this cheaper one.thank you

  Business Response

  Date: 12/24/2023

  per the invoice above the customer received the correct merchandise and signed the contract stating that all good were received in full and good condition. This delivery was completed 2 months ago.

  Business Response

  Date: 12/24/2023

  this delivery was completed on Oct 28th approx. 2 months ago. I have attached a sign delivery slip where the customer signed stating all merchandise was received in full and good condition.

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased furniture from Mr Franklin Street of Pricebusters 501 East Fayette Street, Baltimore on 10/10/2023. Upon delivery it didn't fit the door. Store insisted I pick another. I came to the store and picked another because I felt compelled to. Upon getting home, I researched and found out that company has a 30 days return policy. Contacted store but was told I couldn't. Despite request to cancel, furniture was brought and left at my porch. Payment was made in 2 forms; SNAP loan $660 and Debit $516.80. Upon dispute, SNAP canceled the loan and the store came and retrieved their furniture. However, they insisted on keeping the balance of $516.80.

  Business Response

  Date: 12/13/2023

  Store reached out to customer to come to a resolution, customer has not answered any calls since the delivery.

  Customer Answer

  Date: 12/15/2023

  
  Complaint: 20974280
  
  I am rejecting this response because: 

  I am yet to receive ANY call from the business. Last call from the business was when the credit reversed the loan and the bank started the dispute. That was at least 6 weeks ago. Then, the owner called me upset and angry...I WILL FIGHT THIS! That was it. Since then, nothing. If this does not work, I intend to take him to court and together with attorney fees, I will max it to $5,000. Please advice if this current effort is futile. 

   

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 12/18/2023

  We have tried to reach you unsuccessfully to remedy this issue. Please call us at ********** and ask for Leo so we can resolve this issue.

   

  thank you

  Customer Answer

  Date: 12/20/2023

  
  Complaint: 20974280
  
  I am rejecting this response because: Leo claims that after shipping and restocking fee my refund is $65. How we got from over $500 to $65 is a mystery. He told me to go to my bank. They have the merchandize and my money. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 01/03/2024

  Price Busters Discount Furniture does not offer a 30 day return policy, Our Policies are  listed online, for our Return and Exchange Policies, we've listed our policies below,

  
  No merchandise will be inspected for return or exchange without original packaging and valid Inspection Authorization Code from a customer service manager. Inspection Authorization Code entitles customer to bring merchandise to 7521 Pulaski Highway, Rosedale, MD for inspection by Price Busters for manufacturer's defects, but does not guarantee acceptance for return or exchange.
  All merchandise to be inspected for return or exchange must be brought to 7521 Pulaski Highway, Rosedale, MD at the customer's sole expense and in its original packaging. Price Busters is not responsible for pick-up or re-delivery of merchandise alleged to be damaged, delivered in error or otherwise disputed.
  Merchandise may only be returned for store credit or exchange if authorized by Price Busters at its sole and absolute discretion, based on condition of merchandise at time of inspection and customer's adherence to store policies and rules.
  Returned merchandise may be subject to a 20% restocking fee.

  If you'd like to review our policies they are listed on our website Pricebustersmd.com,  for further questions regarding your purchase please contact the store

  Customer Answer

  Date: 01/07/2024

  
  Complaint: 20974280
  
  I am rejecting this response because: The business picked up the merchandize and agreed to issue a refund. Shortly after pickup, when the contract was nullified the business refused to refund the balance paid by debut card. The contract has been nullified. There is no valid receipt for this transaction since the transaction has been cancelled. Merchant raised no course for redress then but started after furniture was picked up! Obviously, this can not be resolved on here and I have decided to take the merchant to court. Thank you for your assistance. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a set online June 26. Arms has been falling off since I received the furniture. They only way you can reach someone is through the email which is really inconvenient. They sent someone out and he didn’t do anything but bang a hammer on the bracket and kept saying I put it in wrong . Like really ??? He said he’s missing a part and will have to go back to the ware house . Never seen or heard from anyone after that . It’s now September and my furniture is still broken and I have reached out to email address and have called . This is sad waste of $600 I could have went somewhere else who would appreciate the customers a little better …

  Bureau Response

  Date: 09/27/2023

  Shavon ********
  **** ************* *** ** *** * *********** *** *****
  
  
  Dear Shavon ********:
  
  Better Business Bureau (BBB) has received the complaint that you submitted on 9/27/2023 against Price Busters Discount Furniture.  For your records, this complaint was assigned ID ******** in our system.
  
  Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.
  
  Please provide receipt.
  
  Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

  Thank you for your prompt reply.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  Customer Answer

  Date: 09/28/2023

  Receipt 

  Bureau Response

  Date: 09/28/2023

  Ami *****
  Price Busters Discount Furniture 
  **** * ******** ** ********* ** *****
  
  
  Dear Ami *****:
  
  Better Business Bureau (BBB) has received additional information from one of your consumers. The original complaint was submitted on 9/27/2023 and was assigned an ID of  ********. Below is the information provided by the consumer. BBB requests that you please review this information and respond within 7 calendar days of receipt of this notice. All responses will be copied to the complainant.

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

  Please understand that the consumer’s complaint and your response may be publicly posted on the BBB Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  If you should have any questions or concerns, please do not hesitate to contact me.
  

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Shavon ********
  **** ************* *** ** *********** ** *****
  
  Daytime Phone: ###-###-####
  E-mail: *************************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Refund Or Exchange Issues
  
  Customer’s Statement of the Problem:
  Purchase a set online June 26. Arms has been falling off since I received the furniture. They only way you can reach someone is through the email which is really inconvenient. They sent someone out and he didn’t do anything but bang a hammer on the bracket and kept saying I put it in wrong . Like really ??? He said he’s missing a part and will have to go back to the ware house . Never seen or heard from anyone after that . It’s now September and my furniture is still broken and I have reached out to email address and have called . This is sad waste of $600 I could have went somewhere else who would appreciate the customers a little better …

  
  
  
  Desired Settlement:
  Refund
  
   

  Additional Comments from Consumer:
  Receipt 

  Business Response

  Date: 09/28/2023

  Pricebusters has been in touch with the customer and the issue has been resolved

  Bureau Response

  Date: 09/28/2023

  Shavon ********
  **** ************* *** ** *** * ************* *****  
  
  Dear Shavon ********:
  
  This message is in regard to your complaint submitted on 9/27/2023 against Price Busters Discount Furniture.  Your complaint was assigned ID *********  

   

  BBB has received a formal response from Price Busters Discount Furniture. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  Pricebusters has been in touch with the customer and the issue has been resolved

  Customer Answer

  Date: 09/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shavon ********

  Bureau Response

  Date: 09/28/2023

  Ami *****
  Price Busters Discount Furniture 
  **** * ******** ** ********** ** *****
  
  
  Dear Ami *****:
  
  This message is in regard to a complaint submitted to BBB about your business on 9/27/2023 by Shavon ********. This complaint was assigned ID *********
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  
  MESSAGE:
  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shavon ********

  Bureau Response

  Date: 09/28/2023

  Shavon ********
  **** ************* *** ** *** * ********** ** ***** 
  
  
  Dear Shavon ********,
  
  This message is regarding Complaint ID # ********* Price Busters Discount Furniture
  
  

  Thank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.

  
  Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:
  

  * BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.
  

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  Your tax-deductible donation will help ensure these services continue to be provided to your local community.
  
  

  Follow the link below to make a secure online donation:
  
  

  ****************
  
  

  If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:
  
  

  BBB Serving Greater Maryland

  Attn: BBB Maryland Foundation

  *** ** ***** **** *** **** ********** ** *****
  
  

  The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is *********** Your time and consideration is greatly appreciated!

  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two sofas with Price Busters. The associates and managers were quick and unprofessional to obtain my sale. I am currently waiting for the product to be delivered to my home, and these pieces are special order. We are expecting a newborn baby literally anyday now, and my work company has informed me my parental leave will be unpaid. I am unable to work for quite some time due to (the father) bonding with the newborn. Not once during the sale was I told special orders need cannot be refunded. I need to pay for a roof over my familys head and not two sofas. I was denied my sale refund, as I DO NOT have the physical merchandise (waiting on the order for 1+ month). This order needs to be cancelled now as I was NOT advised of these sales terms.

  Customer Answer

  Date: 04/13/2023

  We are expecting a newborn anyday now. We made this purchase of two sofas for our newly acquired apartment. Unfortunately, my workplace does not provide paid Paternity Leave. Therefore, I have been requesting to cancel this order (as it has NOT been physically delivered to an address). My new family needs to ensure there is a roof over our heads, not two sofas. The store was very unprofessional when I requested to cancel. I heard an employee in the background say hang up hang up and hung up on me. I was then told to call back on Monday (5 days from now) because management was not in store until then. We made the purchase knowing the product was special order, however we were informed by TWO associates that we could cancel anytime up to 3 days prior to delivery (delivery is scheduled for April 28th; baby will probably be here by then). We have not made any payments on the furniture yet, so we are only requesting to cancel the order until we can financially afford to obtain more merchandise from this Merchant. 

  Customer Answer

  Date: 04/14/2023

  
  

  Customer Answer

  Date: 04/14/2023

  Please see attached for PDF of sales receipt.

  Business Response

  Date: 04/21/2023

  I have spoken with this consumer and we have worked out an agreement customer is keeping the merchandise we offered a discounted rate and he has accepted

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday 3/30/2023 I went in to buy furniture. When I first got there, I saw what I wanted, and I explained that I went to the other store on ***********, but it was out of stock. I asked did they have the "*****" set in stock in King size a man named ***** said yes but if I wanted the King size, I would have to get the bed rails from the display set. I said Ok. I paid for the furniture, and I was told that it would be delivered on Tuesday 4/4/2023. April 3, 2023, around 12 Ami, Price ******************** called me and said the set that I purchased is not in stock and that I would have choose another set because he has no idea if or when it will be restocked and there is a no refund policy. I explained that this was the only set in the store that I wanted. Also, I should be due a refund because I will not be able to receive what exactly I paid for. He said that my options were to pick something else or receive a store credit. I explained that I should be due a refund and not force to get something that I didn't want to purchase to begin with or receive any type of store credit because I paid cash.

  Business Response

  Date: 04/18/2023

  thank you for reaching out to us. We have review the complaint. Our company policy states we do not offer refunds and all sales are final. We have offered the customer the option to pick any other set in the entire store or from our website even of greater value. The only item that is not currently available is the Bed it self which as of now has an arrival date of September. in lieu of our no refunds policy we have offered the customer a refund for the bed only as we don't currently have it available.  

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. I would like to close this complaint, because since I have filed the complaint and the seller is still refusing to refund me for all of the bedroom items purchased, even though they were aware at the time of sale that the king bed to bedroom set was out of stock and already being on back-order, but they never told me until after the sale was completed a day before delivery. So, therefore, I should not be required to pay more money for further mediation, because the seller may still not be willing to offer reasonable negotiations, as before. I have filed a complaint with the **********************************************, to move forward and resolve this issue. I sincerely appreciate all of the assistance provided by the BBB, but Price Busters offer for resolution is not reasonable.

  Regards,

  ****** *****

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a bedroom set & dining room set from price busters on Franklin Street, the mattress to the bedroom set had something living inside it but, it looked like a brand new mattress but, whatever was sewed up inside the mattress was moving around my body every time I sat or laid on the bed, I immediately contacted price busters & told them & they told me to bring the mattress back,they didn't have any more in stock, so I didn't have to wait until that one came in, the owner gave me a compressed mattress in a box that was in plastic also & at first things were okay but, two & a half weeks later it started again & now it's so bad that, I have to sleep on the floor in my apartment. I welcome y'all or price busters to come lay on this bed because in all my efforts even with putting my pillows all over the bed & still trying to lay in the bed, it gotten worse I could feel it through my pillows also like it was biting me. Please help me because I still need a bed to sleep in, not the floor.

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 14, 2022/12/22) */ We apologize for the delay. Unfortunately, Mr. Finkelstein was very ill and passed away on Sunday. Your correspondence was found among his papers. We reviewed Mr. Kirkland's Complaint and respond as follows ... Mr. Kirkland originally received a brand-new factory-sealed mattress. Although Mr. Kirkland's original Complaint to our company was baseless (in that there was nothing living within his mattress), nevertheless, as a courtesy, we replaced the mattress with another brand-new factory-sealed mattress - on this occasion from a different manufacturer. Mr. Kirkland now filed his Complaint with your agency concerning the replacement mattress. Mr. Kirkland's new Complaint against our company is also baseless in that the new second mattress given to Mr. Kirkland did not contain any living creature. Thank you.