ComplaintsforH&S Bakery/Norteast Foods

• Initial Complaint

  02/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My brother, ****** ***** is a former employee of H&S Bakery. He passed away May-22. I received a letter from ******* informing me that ****** had life insurance benefits provided by H&S Bakery. The date of the letter from ******* is 11/2/22. I called ******* and they instructed me to call H&S Bakery so that they can review their files and begin the process. I've called H&S Bakery several times as well as sent emails inquiring on the insurance however, I have been unsuccessful in reaching anyone with the company. I would like a response as to whether ****** did in fact have life insurance benefits and how to claim them. Dealing with ******** sudden passing has been extremely hard for my family and I, so as you can imagine, this process has not been easy. Anything the BBB can do to help me get in contact with the company is appreciated.

• Initial Complaint

  08/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear representatives of The State of Maryland, I hope you are doing well in Baltimore. I'm writing because I'm experiencing some serious problems with H&S Bakery from your state. I purchased 7 bags of one of the Old Tyme butter breads in a store located in Brooklyn. I had dinner in my home with 4 family members that I haven't seen recently. The bread irritated my stomach badly. I don't know what was wrong with the bread. I filed a complaint about the issue with this company. They apologized for what happened to me. They asked me to send the information of the packages. I did this. They apologized to me for the bad experience and they promised to replace the product. I accepted their offer but I told them to be sure that the bread was in good condition. Miss M. promised me that was going to send me the replacement but she didn't keep her word. I have been waiting for this replacement for more than 2 months even though she promised to send them. She is also ignoring my messages.

  Business response

  01/18/2022

  Business Response /* (1000, 16, 2021/09/30) */ Mr. ***** ******** External Inbox *******, **** <********@nefoods.com> 2:23 PM (1 hour ago) to me Ms. Clay, Thank you for speaking with me today, here is are the details on our response to the complaint. Per our policy the maximum number of coupons that can be sent is 2, the requirement is a sale receipt and only if the store will not take the product back for a refund. Received an email from Mr. ******** through the Schmidt customer service email on 7/9/2021 Customer service emailed him back asking him for the coding and the best used by date of the butter bread. He mentioned it was butter bread. Customer service e-mailed him and asked him again for the coding off the packaging and asked him if he had seen a ******, he indicated he did not and that no one else at the family gathering became sick We again asked him for the coding and best used by date of the packaging. CS explained to that we needed the information to know which bakery produced the product and which line it came off and the day and time it was made, we need this information for an investigation. Then on 7/13 I received an email from a sales representative, the pictures that Mr ******** was the super bread Giant Bread best used by 7-1 couldn't make out the other coding pictures are attached . He initially stated it was butter bread, we still never received the packaging and coding from the butter bread On 7/30/2021 we sent one coupon for the Giant bread, it was sent to the following address,* ******** place Apartment ** ******** ** ***** If you have any more questions for me please reach out to me anytime Consumer Response /* (3000, 18, 2021/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Miss **** and representatives of The Better Business Bureau of The State of Maryland I hope you are doing well in Maryland. I'm sorry to tell you that bakery company and Mr. G. are not telling your government agency the truth. They have been ignoring all my email messages and phone calls for a long time. They promised to replace all the bags of the bread that I bought but they lied to me. They started ignoring my messages and phone calls at the end of July. Miss Kim M. told me that she was going to replace all the bags of bread that I purchased and she apologized for what happened. She lied to me and she never sent me anything. I haven't received anything from them since I contacted them. She told me on July 17th that she was sending the replacement for the 7 bags of bread. (I paid around $2 for each one)(Around $14 Dollars) The supermarket where I got them is around one hour and a half from my home. I can't travel there due to medical problems and I need to pay around $9 in transportation to travel there. I was in that area when I was working in a project. I don't want to be exposed to the Covid19 because of them. I have been very patient with them. I sent them the pictures of the bread wrapper and they told me by email that the pictures were enough. They never requested other pictures from me. They are not saying the truth. They started ignoring my messages because they thought that I would give up and I would not request what they promised. I will be glad to send you copies of all my messages where they ignored me. They don't want to fulfill their responsibility. I will be glad to provide you with copies of my last email messages.Miss M. started ignoring my messages and she never called me back when I called the bakery company. I left her around 2 voice messages. Feel free to contact me if you have any questions. Thanks again. ***** ******** Consumer Response /* (3000, 29, 2021/10/21) */ Hi Miss Clay, I hope you are doing well in Maryland. I have just got the notification from The Better Business Bureau. I found this email message when I was looking for the correspondence with the bakery company. They promised to replace the product but they didn't keep their word: M., Kim <*******@hsbakery.com> To:***** ******** Thu, Jul 15 at 9:21 AM Good Morning, I hope all is well with you, we are going to replace the product I need to know How much bread did you purchased? Thank you, Kim Kim M. Quality Customer Service Specialist *** *. ******** ****** *********, ** ***** XXX-XXX-XXXX x3498 *******@hsbakery.com Please send me an email message if you need other information. Thanks. ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩