ComplaintsforOptavia, LLC
Health and Wellness
Additional Complaint Information
Customer Complaint:
BBB files indicate that Optavia, LLC has a pattern of complaints from
consumers concern refund and exchange issue. These complaints allege problems
contacting the business to initiate exchanges and/or processing refunds after
returned and canceled orders. As of 8/1/23, BBB has not received a response or
action plan to address these concerns. BBB will continue to monitor this
business moving forward.
BBB encourages anyone who has experienced these and other suspicious activities from Optavia, LLC to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office- Consumer Protection Division
BBB encourages anyone who has experienced these and other suspicious activities from Optavia, LLC to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office- Consumer Protection Division
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order with Optavia on Jan. 30, 2023. The "coach"-***************** told me continuously via email, that my order would be $196 and that I should see this reflected at my **************. I emailed the coach the day before on 1/29/23 with a screen shot showing her that the final amount charged $320.25. She insisted that I will see the discounted price at checkout. I went on to purchase the order on 1/30/23. The order came out to $320.25. I immediately called customer service and they explained that the promotion had expired and I was misinformed. I asked to cancel the order. The customer service kept telling me that she did not understand what I wanted. I then went into my Optavia account and cancelled the order. The email from Optavia confirmed my cancel request and that I should receive an update on whether or not my cancellation was processed within 48 hours. In the meantime, the $320.25 was immediately charged to my account. Here we are 3 days later, and my order has still not been cancelled. I called customer service again to request information on my request has not been honored. The rep simply said that it was still processing. I insisted that he contact the department that handles these inquiries and he did not do that for me. I asked him why is it so difficult to follow through on an order that was cancelled minutes after being placed. He did not have a response other that letting me know that I have to wait another 2 full business days, which would be Tuesday, Feb. 7, 23 to get an updated "IF" my request to cancel has been updated. I want my order cancelled and my money back.Business response
02/09/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
Upon review, the client inquired the amount charged on order US265255988 as the discounts offered on our commit to health promotion seemed to be unclear.
Client contacted on 01/31/23 and an explanation was given about the promotion by our representative. The original cost of the order before the discount was applied was in the amount of $395.25. The discount was applied to the order in the amount of $75.00 and 30% rewards of $96.08 were applied systematically. The client initially purchased a 5 & 1 kit,and the total charge of $320.25 is correct after all discounts were applied.
However, the client requested to cancel the order on 1/31/23. Although we do our best to honor cancellation request, the process is not 100% guaranteed.
A return to sender was attempted as the order was unable to be cancelled. The order eventually delivered to the client on 2/7/23.At this time,we have emailed the client offering a prepaid label to return the products as a courtesy.
The case is presently pending the client's response.
Customer response
02/09/2023
Complaint: 19331422
I am rejecting this response because: I responded to Optavia asking them to please send the pre-paid shipping label. I would like to keep the report know for the public that their customer service did not honor my multiple requests for cancellation. I have not heard back from them until today 2/9/23. Their initial email response following my cancellation request mentioned that I should hear back from them within 48 hours, which I did not. When I called back on 2/3/23, the rep said that I should hear back within 2 business day, which would have been yesterday, 2/8/23.
Sincerely,
*************************Business response
02/10/2023
The client was advised on 2/3/23 by one of our representatives that the cancellation request is not a guarantee. Unfortunately,the cancellation request was not successful.
In addition, when the initial request was submitted for cancellation, the client was emailed a standard response on 1/31/23, as follows:
Your order cancelation request has been submitted. Please note that this request is not guaranteed, but we will make every effort to accommodate. If your order is successfully canceled, you will be notified with a confirmation email within 48 hours. If you receive your order, please reference our Return Policy.
If you need further assistance, please call us at 1-888-OPTAVIA***************).
Thank you,
Your OPTAVIA TeamAt this time, we have emailed a prepaid label to return the shipment to our distribution center.
The client has been informed that once the shipment is en route back to our distribution center, a refund request will be submitted to process their refund.
The case is being closely monitored to ensure the refund is processed appropriately, and the client will be updated as soon as the refund is completed; once the products are in the process of being returned.
Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Original order december 2022. Date of cancellation: First attempt 01/03/2023 Second 01/04/2023 Used product for less than a day. Called to return/cancel on 01/03/23 was told i would recieve email of cancellation. Never received so i called again 01/04/2023 this time i was sent conformation and shipping label. I returned product the next day via UPS. They recieved Jan 09, 2023. After not getting my refund i called today only to be told "they Optivia" did not handle the return correctly and she would try to get me a refund but really every step of this company has been a nightmare my cancellation # *********** UPS Tracking # ****************** i want my full refund quickly as well as an apology for me having to take so much time out of my work day to deal with this... the fact remains that if i did not call today they would have NEVER given me my refundBusiness response
02/01/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
After review, the refund requested by the client, has been processed on 1/30/23, in the amount of $336.41.
We apologize for any inconvenience that this may have caused.
A refund receipt for this transaction has been attached and has been emailed to the client.
We wish the Client the best of luck in their continued journey towards optimal health.
Initial Complaint
01/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Order placed 1/3/23 --************ Money held on my ******** card around $370.20. Not posted, but held. Still on hold 1/11/23. Item never shipped. No tracking number provided. Repeated inquiries (2x by my coach and 1x by me), they have no idea where shipment is. I requested cancellation. They told me if they can they'll cancel; if it is with UPS and they can find a tracking number (which they can't currently), they'll redirect back to them; if it ships and I end up with it, I can try to return it. In other words they have NO idea where it is. Yet they won't rescind the $370.20 that hit my ******** card and cancel. I just want it CANCELED and a guarantee no charges will hit my ******** card. that is all. I canceled membership and future shipments. It is this one shipment at issue only. They are obviously utterly incompetent.Business response
01/15/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
We try our best to honor cancellation request, however, the process is not 100% guaranteed. Once a cancellation is successful, normally the client would receive an email typically within 48 hours.
Upon review, a cancellation was requested for order *********** by the client 1/11/23.
After review, the order was already in the shipment phase when the request for cancellation was submitted. However, a return to sender was processed with the shipping vendor on 1/12/23. The shipment is currently en route back to our distribution center.
At this time, a refund request has been submitted for processing.
The client has been emailed with this update and educated about the refund process and timeframes.
The case is being closely monitored to ensure the refund is processed appropriately, and the client will be updated as soon as the refund is completed.
We hope this will resolve the client's inquiry and appreciate their patience.Customer response
01/18/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
THis company is NOT reputable. First of all, their own representatie, my coach, called twice during the week of 1/3 after order was placed, and I called twice, asking why my order didn't show "shipped" when my money had been taken off credit card. They didn't know where the order was, if it had shipped or not. They had zero clue. Eventually I asked to cancel. Said I couldn't. Finally a guy agreed to try. It then shipped anyway. I had UPS return to sender. As for the email they sent me (attached), it is itemized list WITHOUT GRAND TOTAL. That is deliberate and poor business practice intended to fool people. I tried to do the math of each line item and they are NOT REFUNDING FULL AMOUNTS. Each of the 5 items within the single box they shipped that was charged at $23.25 they are REFUNDING ONLY $19.34 (retaining a total of $19.55); only refunding for 12 items that were charged at $19.33 they are refunding only $19.33 (retaining a total of $47.04); and only refunding $18.88 on a single $24.95 line item. By my calculations, THEY ARE KEEPING $19.55, $47.04 and $6.07, a total of $72.66, if I understand their email correctly. (Their itemization doesn't have a bottom line total cause they do not want people like me to notice that they are ripping me off.) So if they keep $72.66 on an order of $370.20 that is almost a 20% retention!!!! NO THIS IS NOT ACCEPTABLE. I paid $370.20. I want $370.20 back. If they feel they need to keep the actual UPS charges, that might be one thing, but this was ONE BOX. This is highway robbery. And they haven't refunded me a single dime at this point. I got the itemization in an email and no money has credited on my account with ********* Card. These people are HORRIBLE. I have attached the so called itemization.Business response
01/19/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly.
We can confirm that the refund requested by the client, has been processed on 1/17/23, in the amount of $370.20.
A refund receipt for this transaction has been attached and has been emailed to the client.
We wish the Client the best of luck in their continued journey towards optimal health.Initial Complaint
01/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received my Optavia on the 7th and my food is expired or going to expire February. My bars are hard to chew and are not fresh. I ordered this same diet had success and the food was fresh. I could pond a nail into a hard board with the bars they gave me..one actually cracked a tooth! Not only do I want my money returned but also the shipping. Made several attempts to contact Optavia no working number! Made an attempt on ******** no response..same with the coach! What a rip off! Stale Hard expired food!!!Business response
01/12/2023
***Document Attached***
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
The client contacted on 1/9/23 inquiring about the products from order US252555235. She expressed that there was dental injury and some items had to be thrown away. Client did inform that she consumed the items before and did not have that experience. A request was also made for a full refund.
A representative from our QAQC department corresponded via email to the client on 1/11/23, who queried the client regarding the dental injury and if medical attention was sought.
After further review by QAQC, the client was advised to speak with their dentist and to follow up with the results. A full refund was approved without return of the items, as a courtesy.
We can confirm that the refund requested by the client, has been processed on 1/11/23, in the amount of $447.14.
A refund receipt for this transaction has been attached and has been emailed to the client.
We wish the Client the best of luck in their continued journey towards optimal health.
See Attachment/File: *************************** US252555235.pdfBusiness response
01/12/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
The client contacted on 1/9/23 inquiring about the products from order US252555235. She expressed that there was dental injury and some items had to be thrown away. Client did inform that she consumed the items before and did not have that experience. A request was also made for a full refund.
A representative from our QAQC department corresponded via email to the client on 1/11/23, who queried the client regarding the dental injury and if medical attention was sought.
After further review by QAQC, the client was advised to speak with their dentist and to follow up with the results. A full refund was approved without return of the items, as a courtesy.
We can confirm that the refund requested by the client, has been processed on 1/11/23, in the amount of $447.14.
A refund receipt for this transaction has been attached and has been emailed to the client.
We wish the Client the best of luck in their continued journey towards optimal health.
See Attachment/File: *************************** US252555235.pdfInitial Complaint
01/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Despite timely cancelling order #US254844910 on 1/6/23 PRIOR to shipping Optavia still processed the order and shipped it out. I cancelled this order at 9:10am ET and I received an email stating the order shipped out at 12:01pm ET. The total amount drafted from my account is $502.00 which is currently pending on my card. I do not have the funds for this non-authorized purchase. How can Optavia advertise that you are able to submit a cancellation as long as it is PRIOR to shipping and then STILL move forward with the unauthorized shipment. When I called to confirm my cancellation, I was told that the cancellation submission was received. Despite it being received less than a couple of hours later they process the order. Disappointed in their customer service - they do not seem to really care for the customer as long as they receive their money. I do not want the order I want to be refunded in full.Business response
01/12/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
We try our best to honor cancellation request, however, the process is not 100% guaranteed. Once a cancellation is successful, normally the client would receive an email typically within 48 hours.
Upon review, a cancellation was requested for order US254844910 by the client.
Unfortunately, the order was already in the shipment phase and delivered to the client's default address on file before an attempt to start the return to sender process.
At this time, we have emailed the client offering a prepaid label to return the products as a courtesy.
Once the shipment is en route back to our distribution center, a refund request will be submitted to process the refund.
The case is presently pending the client's response.
We hope this will resolve the client's inquiry and appreciate their patience.Customer response
01/14/2023
(The consumer indicated he/she ACCEPTED the response from the business.)
Optavia sent me a prepaid shipping label, the items have been placed in the mail via *** shipping today. I will keep a lookout for my full refund of $502. Thanks!Initial Complaint
01/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 10/29/2022 an automatic shipment was sent to me totaling $240.27. I was going out of the country for an extended period of time for my mother's memorial service so I returned the order on 11/2. The items were delivered to the company on 11/14/2022 and signed for by "JCKIE." On 11/15 my account was documented as follows: Subtotal (11 items) $245.25 Rewards & Promotions -$9.98 Return Shipping Label -$10.26 Total Estimated Refund $225.01 Rewards -$11.76 After returning to the country on 11/12, I contacted my coach (**** ******) and customer service to check on my refund status. After multiple calls to OPTAVIA over a few days, I was informed that the refund was issued. I contacted my bank and was informed that my account was closed because they suspected fraudulent activities from overseas. I informed them that I am the person that attempted to use my debit card. I was apologized to and issued a new card. I asked about the refund from OPTAVIA and was told that no funds were received from them. I was instructed to contact OPTAVIA and request that the funds be resent. I contacted them immediately but was told that according to the documentation on my account, the funds were sent and they couldn't do anything else. I requested a manager/supervisor on at least four different occasions and was told that none were available. I did talk to "Kyle" on multiple occasions who claimed that he escalated the issue and gave me ticket# 03851398. I was told that someone would contact me within 48 hours. I waited 3 days and called back. I was told again that someone would contact me by the close of business of 12/28 or by 12/29 the latest. That didn't happen. Again, I called multiple times with no resolution. My last call today 1/5/23, I spoke to Kyle who transferred me to "Diamond" who told me she couldn't help me. I told her that I will contact the BBB and upper management. Her words were "go ahead" so here I am! I need my money back or I will take this further.Business response
01/12/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
The client is inquiring about the refund for order ***********.
Per our records, the refund was completed on 11/15/22 in the amount of $225.01. The client expressed that the refund has not been credited to their bank account since they were issued a new credit card.
Contacted the client and advised that the refund is automatically distributed back to the original method of payment. If their financial institution rejects the payment for any reason, another form of payment can be reviewed at that time.
Presently, the client has been emailed a copy of the transaction reference number for the refund for their financial institution to investigate further.
Client informed that their bank could provide proof that the refund was not received. Advised, once proof of the rejected payment is received, we will research further into the matter.
The case is pending further review & the client's response.Customer response
01/18/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a letter from OPTAVIA with a tracking ID that I took to the bank for further review. According to the bank, they did not find any funds from OPTAVIA. Since the account was closed, the transaction was not successfully processed. I will follow-up as soon as I get additional information from OPTAVIA regarding the next step to resolving this matter.Business response
01/24/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
Our billing department has reviewed this case. It was advised that the client will need to provide official documentation from their financial institution that the funds were not credited to their account on 11/15/22.
The client provided copies of bank statements; however, the dates do not reflect the timing of when the initial refund was credited.
Once proof is provided, the case can be reviewed further.
The case is pending upon client's response.Customer response
01/24/2023
Earlier today I checked my account and noticed that a deposit from OPTAVIA was pending. I was able to confirm with the bank that the funds were successfully deposited effective 1/23/2023. I am satisfied with the resolution.Initial Complaint
12/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
12/30/22 **** An order was placed for a customized kit . Upon reviewing my email confirmation, it stated I ordered the original kit . I have been on optavia before and know I do not like or can tolerate the fuelings that are in the original kit that is why I ordered the customized kit . Upon seeing this I requested a cancelation right away within 5 min of ordering. Then I called Optavia first thing when they opened at 9am . Even though I canceled 5 min after placing **** and the supervisor **** stated it was not a 100% guarantee that the order would be canceled. 1) This is not what I ordered , this is an Optavia error and the order should be canceled immediately and I should be refunded asap. I wanted to get this corrected right away and get the correct fuelings ordered so I could start my weight loss journey asap. As I was informed this order could not be revised. This is terrible customer service , I should not be charged for something I did not order !! I do not want to have to pay shipping and handling to return it !! There is no reason why you should not be able to cancel this order as I canceled 5 min later !! Refund amount ******Business response
01/09/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
Upon review, a cancellation was requested for a recent order (US252327689) by the client. Our cancellation process is not 100% guaranteed.
Unfortunately, the order was already in the shipment phase and delivered to the client's default address on file before an attempt to start the return to sender process.
At this time, we have emailed the client offering a prepaid label to return the products as a courtesy.
The case is presently pending the client's response.
We hope this will resolve the client's inquiry and appreciate their patience.Customer response
01/10/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
This business is lying. Cancelation was initiated 4 days prior to processing or shipping item . Cancelation was initiated 5 min after placing order due to an error on their website . This company had more than enough time to cancel. Especially since it was an error by their own website.Business response
01/10/2023
The client has been emailed a prepaid label to return order US252327689.
The client has been informed that once the shipment is en route back to our distribution center, a refund request will be submitted at that time for processing.
At this time, the case is being closely monitored.Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I called Optavia 5 minutes after placing an order to cancel because I was promised a 100$ discount, which they didn't apply. I was told my order was canceled and I'll receive a full refund. I did not. I called again the next day and was told the order was processed but they will stop the delivery and refund me. They did not. They attempted to send in the wrong order and bill me the full price.Business response
01/20/2023
Business Response /* (1000, 5, 2023/01/09) */ OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. We can confirm that the refund requested by the client, has been processed on 1/3/23, in the amount of $418.00. A refund receipt for this transaction has been attached and has been emailed to the client. We wish the Client the best of luck in their continued journey towards optimal health. Consumer Response /* (2000, 8, 2023/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
12/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made an order on 12/25/2022. I received an email saying the package was sent out and would be delivered on 12/28. On 12/27 I got another notification that it would be delivered on 12/29. Today, 12/28 I got an update it would be delivered on 12/30. *** still have not received this package. On the website it just states the label has been created. Upon checking with *** (The delivery service) they still have not received the package. I spoke to an Optavia customer service representative who said if it did not move by EOB today to call back for a replacement. It still has not moved and now they are telling me that cannot replace it. I just want my products. Every time you call you get a different answer. It says on the details it was shipped on 12/26 but was not. They do not want to honor what was said about a replacement.Business response
01/09/2023
***Document Attached***
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
Per our records, the client's recent order US250192070 dated 12/25/22, delivered to the default address on file 12/30/22.
A copy of the proof of delivery from the shipping vendor has been attached.
(If for any reason, the shipment has not been received by the client. A Missing Order Tracer can be filed, and a replacement can be processed for the client at that time).
We hope this will resolve the client's inquiry and we wish the client the best of luck in their continued journey towards optimal health.
See Attachment/File: ***************************-US250192070.PNGBusiness response
01/09/2023
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
Per our records, the client's recent order US250192070 dated 12/25/22, delivered to the default address on file 12/30/22.
A copy of the proof of delivery from the shipping vendor has been attached.
(If for any reason, the shipment has not been received by the client. A Missing Order Tracer can be filed, and a replacement can be processed for the client at that time).
We hope this will resolve the client's inquiry and we wish the client the best of luck in their continued journey towards optimal health.
See Attachment/File: ***************************-US250192070.PNGInitial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
11/4/2022 - order auto placed.11/6/2022 - checked to see if order had shipped. It had not so I called to cancel the order. I spoke to *************************. She confirmed the order had not shipped and asked for a reason to cancel. I explained i have a medical condition and the soy ingredient may be interfering with synthroid prescription absorption and it was recommended I discontinue use of optavia. ***** canceled the order for me. She emailed me the ingredients list the same day. 11/7/22 - I received notification that the order shipped. I responded to *****'s email requesting they intercept the package. She did not respond. 11/8/22 - *** attempted delivery to me. I refused delivery. The order was routed back to sender. 11/9/22 - i received notification from *** that the order had been successfully returned to sender. 11/14/22 - called request status of return. Was told it would take 2 to 4 business days.11/16/22 - return was not populating on account, called to verify it was being processed. Was told it might take longer because I didnt return it properly. 11/22/22 - called and requested to speak with manager. Was told because i did not cancel the order before shipment that my return would take awhile. I explained to her i did in fact cancel the order before it shipped as confirmed with *************************. Manager said she would submit a ticket. 12/6/22 - i have still not received a refund.Business response
12/12/2022
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly. It is our desire to resolve this matter completely and to the Client's full satisfaction.
Upon review, a refund request has been submitted for the returned products and is being processed.
The client has been emailed with this update and educated about the refund process and timeframes.
The case is being closely monitored to ensure the refund is processed appropriately, and the client will be updated as soon as the refund is completed.
We hope this will resolve the client's inquiry and appreciate their patience.Customer response
12/12/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that Optavia has told me I can expect a refund in 5-7 business days for 4 weeks makes zero sens. ** what world does 5-7 business days equal 4 weeks and counting? *** confirmed you received the package on Nov. 9. By Optavia's policy, I should have received a refund already. This is ludicrous and I will not be satisfied until my full refund is in my account.
See Attachment/File: Screenshot_20221114-125638.pngBusiness response
12/14/2022
***Document Attached***
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly.
We can confirm that the refund requested by the client, has been processed on 12/12/22, in the amount of $340.42.
A refund receipt for this transaction has been attached and has been emailed to the client.
We wish the Client the best of luck in their continued journey towards optimal health.
See Attachment/File: ***********************-US233064306.pdfBusiness response
12/14/2022
OPTAVIA would like the Better Business Bureau to know that OPTAVIA has researched this issue thoroughly.
We can confirm that the refund requested by the client, has been processed on 12/12/22, in the amount of $340.42.
A refund receipt for this transaction has been attached and has been emailed to the client.
We wish the Client the best of luck in their continued journey towards optimal health.
See Attachment/File: ***********************-US233064306.pdfCustomer response
12/15/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
164 total complaints in the last 3 years.
16 complaints closed in the last 12 months.