Complaints

This profile includes complaints for Constellation Home Products & Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Constellation Home Products & Services, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Constellation Home Products & Services, LLC

  1409 Tangier Dr Ste A Baltimore, MD 21220-2878

  
• 

  Constellation Home Products & Services, LLC

  PO Box 17256 Baltimore, MD 21297-0530

  
• 

  Constellation Home Products & Services, LLC

  569A Southlawn Ln Rockville, MD 20850-1467

• 

  Constellation Home Products & Services, LLC

  2701 Back Acre Cir Mount Airy, MD 21771-7752

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bge was called on 6/9/2022 for a service call on my air conditioning and was looked at that night at 7:00pm after telling me they would be here at 7am. the tech said he had to order the part it would take at least a wek . bge has ordered the wrong part on three separate occasions has not made it to my home on the set ime on 3 occasions have been misled by not only by the agents on the phone but ther supervisors as well n now after waiting 34 days for my air conditioning to be fixed the new tech that came and there has been 4 different ones says i need another part n that bge does not stock that part as well.. the main supervisor that said my air would be fixed thursday guarannteed didnt even call me back that eveniing nor did he call all day friday the 15thof july. this co. has left me without air conditioning for 34 days so far . im a 71 yr. old vietnam vet with heart lung n kidney disease n this supervisor should be fired for complete incompetence.

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 8, 2022/07/25) */ On 7/19 Service Manager spoke with customer to resolved customer's concerns.

• Initial Complaint

  Date:07/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BGE Home is trying to charge me for a service plan I did not sign up for. It is for a prior year (2020-21 I believe). They would send notices in the mail that said don't anything to automatically renew which is not legal. I have been calling since February 2022 and have even called a supervisor a number of times with no response or resolution. The only time I can speak with someone is when I call the main number and the rep says they can't help me and I have to talk to a supervisor, who is never available. They are trying to bill me for $491.90.

  Business Response

  Date: 07/21/2022

  Business Response /* (1000, 5, 2022/07/15) */ Accounts Receivable Manager, Kevin J******** has agreed to waive the past due amount.

• Initial Complaint

  Date:07/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, **********, signed up for a BGE Home warranty earlier and decided to change the warranty in the spring of 2022. I no longer wanted to be billed for a 'Smart Service Whole House Contract' policy that I could not obtain benefit from. I contacted BGE Home in April -May 2022, asking to no longer be included in the plan. I spoke with a supervisor who assured me that I would no longer be on that plan, and the supervisor said he would change my plan to include free plumbing and electrical for 1 year, and the total policy would come to $29.95 and I would no longer be on the previous plan, and balances would be updated to reflect the change. I thought that speaking to this supervisor would rectify my concerns. The next month, I receive a bill for the $29.95 for the service discussed in the last phone conversation with BGE Home. I later call the office to make a phone payment and they told me that I owed $203.85. Note: the most current statement does not reflect this balance. Thinking, I owed for two months at the most for $29.95 x 2 = $59.90. The clerk on the phone states that I owe $203. Although shocked, I agree to pay $100.00. Little did I know, I will be charged for another home warranty policy at $40.85 monthly (account number ******) and $29.95 monthly (account number 0048-5884). I have since called to discontinue all home warranty policies. To rectify this situation, I should be charged for the $59.95 bill total and the $100.00 previously paid should go towards this balance and issued a refund for the over payment. I have called at least on two occasions to discuss this matter, but BGE Home will not return my calls, only giving me promises that a supervisor will contact me. Please help me if you can.

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 10, 2022/07/18) */ Customer was contacted and advised that balances are being waived for both accounts. Consumer Response /* (3000, 16, 2022/08/09) */ The complainant has received a new statement for a $5 late fee billed after the account was charged off. Business Response /* (4000, 18, 2022/08/09) */ Please advise Ms. **** to disregard the statement that was generated prior to the $5.00 late fee being waived.

• Initial Complaint

  Date:06/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22, 2022 I had a technician from BGE come to my house to perform a marketed 21 point HVAC inspection for a $50 promotion that I received in the mail. The technician performed the inspection and told me that my heat pump was low on Freon and would I like him to replace it. I agreed to an additional price of $150 to fill 2 pounds of Freon. In total I paid BGE Home $200. The temperature until June was temperate and I didn't use AC until it started to get hot in June 2022. I noticed my system was not cooling as it normally would and I contacted BGE Home to determine what the tech notes were and what was performed in April since the tech never provided a receipt and record of service performed. I called 4 times to receive a copy of the work and was told someone would email me or call me and I have still not received an email or call. My system stopped working completely on June 15, 2022. I called BGE Home to ask why no one has contacted me and could someone come and review what was done in April. I was told it would cost another $99 for a tier 2 tech to come out and determine what was wrong. Since at this point I had no confidence in the work performed by BGE Home, I decided to contact another HVAC specialist at *** to have a technician come and determine what was wrong. I paid a diagnostic fee of $115 on June 16, 2022. The tech from *** determined that my freon level was overfilled and caused my unit to overheat. The compressor was overheating because of the Freon that was not needed in April that BGE Home filled. I paid *** $236.25 to remove the Freon. My unit now works perfectly. My house is cooling as expected. I want BGE Home to reimburse me $501 for the Freon and subsequent technician I had to hire to remove the unnecessary Freon that damaged my HVAC. I have been unable to contact BGE Home and speak to an actual person that can refund me. BGE Home is unresponsive to requested information and reimbursement.

  Business Response

  Date: 06/29/2022

  Business Response /* (1000, 6, 2022/06/22) */ Service Manager contact customer and resolved.

• Initial Complaint

  Date:06/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a home service plan. Called today when my ac stopped working and my "priority scheduling" was an appointment TEN days from now. I dont think thats priority service. Literally every other ac company can get me an appt within 48 hrs. This is not what is advertised when you purchase this plan.

  Business Response

  Date: 06/21/2022

  Business Response /* (1000, 7, 2022/06/13) */ Service Manager has contacted customer and left directed contact number for follow up.

• Initial Complaint

  Date:06/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called BGE Home to come check out my air conditioner to assess why it was not working properly. After looking at the unit, they stated that it needed freeon but that it was an old unit and that there no longer was that type of freeon to put in the unit. The unit is 22 years old. Relying on this, I went with their suggestion that I get a new unit. Shortly after the maintenance people left, I was contacted by a sales person. He told me that I should go with make of unit that would be available quickly. I asked him within how long it would be before it was installed and he said 7-10 days. I signed the contract and put down the down payment. That was 16 days ago and I only found out today the unit is on back order and they don't know when it will arrive. This leaves me with a house that gets very hot. The salesperson also told me that BGE Home would provide me with some window units until the unit arrived. Not only have they not done this, but I have followed up about this with the salesperson and he has not addressed those window units. I have emailed him several times. Obviously, the goal was to do the sale, not to actually perform as represented. I have informed them that I am very upset about this and want some action and there has been no substantive response.

  Business Response

  Date: 06/13/2022

  Business Response /* (1000, 5, 2022/06/07) */ Customer contacted by Sales Manager , customers complaint resolved.

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached bill. I never requested or agreed to this service. Called the company 1:15 pm on 5/31 twice. Each time the message said the office is closed to attend to emergencies. Please call back later.

  Business Response

  Date: 06/14/2022

  Business Response /* (1000, 5, 2022/06/02) */ In response to the BBB complaint, the customer loyalty manager contacted the customer and left a message and provided an explanation regarding the bill. The customer purchased an HVAC system from BGE HOME and had been contacted to continue the extended warranty which will be expiring. The customer has my Direct contact information to discuss the matter or to cancel. Business Response /* (1000, 8, 2022/06/03) */ Warranty canceled at the request of customer. Consumer Response /* (3000, 10, 2022/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response. The message left by John P***** suggested that I should want this service I never authorized with a fee that was apparently suddenly applied to an appliance I had installed 5 years ago. In looking back at the paperwork, I see that there was a promotion for a free 5 year extended warrantee with small print that it would renew upon contact with customer. I was never contacted regarding renewal of said contract and do not want the service. I have returned Mr. P*****'s call twice over two days and my calls have not been returned. The resolution I am seeking is for this bogus contract to be cancelled and all charges removed.

• Initial Complaint

  Date:05/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a contract with BGE Home for electrical and plumbing. I recently had a plumbing issue and called for a technician to come out to repair the problem. I was told that they could not help me with my issue because my plumbing problem was coming from my roof and they were not allowed to go on the roof. I called another plumbing company and they came out and fixed my problem by accessing through the wall to get to the pipe to correct the problem. I called BGE HOME back to speak to a manager and was first told to file a complaint and someone would contact me. I did not hear from anyone so I called back and was told that they saw my complaint and a manager would contact me. A gentleman called me and asked me what could he help me with. I explained my concerns and he told me that the contract didn't cover my problem. I told him that I read the contract and that what he was telling me was not stated in the contract that I signed. He stated that he would send me a copy of the contract and he would highlight it on the contract. What he sent me was a brochure that was given to me with the contract at the time of purchase. He highlighted what they didn't cover but not the section that said OUTSIDE THE HOME. My problem was not outside the home it was inside the home. He proceeded to tell me that the only thing they could do for me was to return my deductible. I feel that I should be compensated for the money that I paid to another company to repair the problem that should have been repaired by them.

  Business Response

  Date: 06/07/2022

  Business Response /* (1000, 7, 2022/06/06) */ Spoke with customer to resolve issue. Consumer Response /* (2000, 9, 2022/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I sent the business a copy of the invoice for the cost of the repair via email and they agreed to refund me for the cost.

• Initial Complaint

  Date:05/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a ***** HVAC and Furnace that was installed by BGE Home last year in May 2021. After the installation the compressor stopped working in the middle of 90 plus degree days. I had to purchase a window unit because BGE Home indicated that it would take several weeks for an EMERGENCY repair! After several calls they finally dispatched a tech who indicated that there was a leak in the line and the coolant has evaporated out of the system. They replaced the refrigerant and we made it through the summer. Now we are in May of 2022 and the compressor has stopped working AGAIN! Called BGE Home and they have once again told me that for an EMERGENCY repair it will be well into next week and I simply have to deal with it. Again .. this is a new system.. I dont know why I keep having problems with it. I may request that they replace the outside compressor because either A) ***** is crap B) Their tech messed up the install and the unit continues to have residual problems.. For anyone who reads this DO NOT USE BGE HOME or Constellation Home who they are morphing into.. They provide absolutely ZERO customer service and workmanship is poor quality.

  Business Response

  Date: 06/09/2022

  Business Response /* (1000, 7, 2022/06/02) */ Service Manager, reviewed customer complaint. Repair was moved up to 5/28, repairs have been completed. . On 6/1, Service Manager reached back out to customer and left a message.