Reviews

This profile includes reviews for Constellation Home Products & Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Constellation Home Products & Services, LLC has 4 locations, listed below.

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  Constellation Home Products & Services, LLC

  1409 Tangier Dr Ste A Baltimore, MD 21220-2878

  
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  Constellation Home Products & Services, LLC

  2701 Back Acre Cir Mount Airy, MD 21771-7752

  
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  Constellation Home Products & Services, LLC

  PO Box 17256 Baltimore, MD 21297-0530

  
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  Constellation Home Products & Services, LLC

  569A Southlawn Ln Rockville, MD 20850-1467

Review Details

• Review fromKevin L

  Date: 09/01/2023

  5 stars
  Great service from Cameron ****** and Charles ******* on a water heater that stopped working from a backup sewage situation. They offered me a discount for being a few minutes late and completed the work quickly, professionally, and inexpensively. They treated my home like their own. I highly recommend Constellation.

• Review fromRon P

  Date: 08/30/2023

  5 stars
  Hey what a great experience we had this day...our Technician was communicating with us as he made his way to our locale. He surveyed the issue we were experiencing with our ice maker and advised what the issue was and made a quick repair...he also explained there was a free sign up service where I could receive whatever the lower rate for electric was BTW Constellation and BGE. Very pleased.

• Review fromSheila B

  Date: 06/27/2023

  1 star
  Attempted to cancel service plan 6/27/23 constellation home phone tree directs you to a decision options which you can’t elect opt out of. Twice when I selected options for services I was not interested in Jessica who answered both times hung up on me without redirecting me to the correct area to provide customer service as indicated in their service plan billing letter. Attempted 2 more calls and line was busy, fourth and fifth call had message that number was not available in my service area so clearly my phone number was flagged not to allow me to speak to a representative

• Review fromZubair A

  Date: 06/14/2023

  5 stars
  Very Professional, if one tech stuck on some issue they escalate to more experienced tech

• Review fromDr. Susan K

  Date: 06/09/2023

  1 star
  Rude and inappropriate installers. Three men arrived for the job. One man memory was the only individual with any professionalism. The men blocked my car in with two trucks and subsequently I was late for an MD appointment and had to pay the cancellation fee as well as wait another three months for an appointment. When I informed them that they were parked in the alley blocking my car in they rolled their eyes and said they would love the trucks - Inside the home they went and strolled out at a snail pace with an attitude. Rude and dismissive employees with the exception of one individual named Emory. I called customer service and no return call from a supervisor. Simply unacceptable.

• Review fromLarry P

  Date: 05/11/2023

  1 star
  Bought two brand new heat pumps a couple years ago and we have had persistent problems. I'm not sure the total number of service calls but it has to be at least 10. Not to mention, they have billed us for several things we didn't owe and it took a number of calls to figure out what was going on. Overall, we paid a premium to use a big company and bought a high end trane to avoid problems - I am regretting that very much! Stay away.

• Review fromKevin M

  Date: 05/02/2023

  1 star
  **WARNING** A little over 2 1/2 years ago, we purchased a new ***** 5-ton HVAC system costing over $14,000.00. In this short period, the INDOOR COIL had to be replaced and now 9 months later the OUTDOOR COIL isn't working and need to be replaced. It is apparent we got a LEMON. We told Constellation Home that we want a complete HVAC replacement and they refuse to honor our request. We are senior citizens with disabilities and have a son that has upper respiratory health issues. Also, we have been customers with this company for over 30+ years and treated so unfairly. We were notified last week that senior management approved a complete HVAC replacement and now they have gone back on their word. **DO NOT TRUST THIS COMPANY**. Please do your research and find a honorable company which is definitely not Constellation Home. Maybe there is someone out there that can make this company do right by us.

• Review fromErnest D

  Date: 04/06/2023

  1 star
  Many of the negative reviews are correct. Constellation Energy is the worse and there is no way to cancel your service on their payment website. I joined a little over a year and half ago in 2021. There's a 3 to 4 month wait for services regardless if you schedule online or you call them to schedule. I scheduled a spring service in March (Spring) of 2021 to check the AC and get ready for the summer. The appointment was completed in September. I scheduled a winter service to check heating system and the appointment was in March. (Serioulsy!) What makes it worse is that some months I realized I was being billed twice. I was enrolled in a $42.00 service plan and some months they billed me $84.00. I agreed to a 1 year contract. The year is up and they're still billing me. I've tried calling, email, and today i used their chat feature because there is no way to cancel on their billing website. (That should be illegal!) I am not sure what we're paying for but BGE Home/Constallation Energy is way of track.

• Review fromAndrew S

  Date: 03/07/2023

  1 star
  Awful and very disappointed in the lack of communication and the constant rescheduling. I am a senior HOME OWNER purchased the BGE home protection years ago. no issues in taking payment for years but having a Tech respond to a and emergency call to repair heat in the mist of winter is DAUNTING!!! False advertisement on responding to emergency calls!!! CANCELLING the agreement today!!!!!!

• Review fromLarry L

  Date: 01/14/2023

  2 stars
  Bad business no commuication after sale and in possession of your money.fail to honor their warranty.