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Business Profile

Hospital

St. Agnes Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this hospital to get my medical records from a fractured skull as an infant and their reply was they do not keep records for more than 10 years. I needed my records for my mental health record. This is a catholic hospital ?? I’m not even catholic. I’m not sure what can make things right

  • Initial Complaint

    Date:04/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been here with a friend (as I'm writing this) for going on 5 hours. 3 of them were spent in the waiting room, 2 of them have been in the back room. We've been seen once since we were taken back and all they did was scan her bracelet. We hit the call button 15 minutes ago to try and get some answers as to what's going on and they TURNED IT OFF AND IGNORED IT. WE STILL HAVE NOT BEEN SEEN. What is actually wrong with this place, ignoring patients.

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 15, 2023, I went into the emergency room of St. Agnes Hospital for severe chest pain on my right side, and it radiating up my neck. The blood tests run, the EKG, and the X-ray done a Patient First (an hour earlier than my arrival at the ER) did not show anything that was "major". I was discharged and told I can take Ibuprofen for the pain. However, here it is 2 days later, and the pain is still there when I breathe, and not only radiating up the right side of my neck, but now my right arm is tingling on and off as well. The staff was truly excellent, and treated each patient equally (despite the ER being continually packed). I just would like to know what is causing my chest pain and what can be done to relieve it, and the tingling in my right arm (even if it is not life threatening, it is a distraction while trying to work, and when trying to just relax). I have made an appointment with the cardiology office at St. Agnes medical center for 2/21/2022, as I will not being going back to the ER and paying another $250 copay when the evaluation wasn't fully done the first time (as for half of the job of telling me what my symptoms are not, seems like half of the copay should be refunded since the paid has not improved at all). Again, this is in no way a negative review of the staff, as they were ALL excellent, I just want to know what is causing my pain, and what can be done to relieve it (including precautions for the future).

    Business Response

    Date: 03/15/2023

    This complaint was reviewed with LaChe ******** on March 15, 2023 and is being investigated via our grievance process. 

    Customer Answer

    Date: 03/16/2023

    This issue has been resolved. My complaint was simply to bring to the hospital's attention that when a patient is discharged from the ER, they should at least have a diagnosis for what they came into the hospital for. 

    Working in healthcare as an auditor on doctors and facilities, I want to ensure patients are being provided with diagnosis for what they go to the doctor or ER complaining of and have a course of treatment included on their discharge paperwork.

    Regards,
    LaChe'

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FOR THE PAST MONTH OR MORE I HAVE BEEN TRYING TO GERT INCONTACT WITH MY MEDICAL TEAM FOR A REFERREL FOR MY FOLOW UP MAMOGRAM. EACH AND EVERYONE ONE THAT I HAVE SPOKE TO HAS BEEN RUDE AND NO HELP, THIS IS THE SECOND TIME THIS SITUAITION HAS OCCURED, ALL I NEED IS A REFERAL FROM MY DEOCT ******* ******** WHO I HAVE NO IDEA WHO SHE IS AND SHE OR HER TEAM HAS NEVER CONATCTED FROM THE SEVERL MESSAGES THAT I HAVE LEFT, BY THIS TIME MY BREAT COULD HAVE FELL OFF!!

  • Initial Complaint

    Date:12/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    St. Agnes and their affiliated doctors are members of ********* ******* *****. Since joining, the quality of care has been significantly reduced. No longer can I simply call my doctor. I must call ********* and wait 6 to 10 minutes to reach a human who does not know me or my history. This stranger then places a message on my behalf with my doctor. I must then wait for his return call, even for a simple question. The American Health Care system is no longer about Care. It is about money. This is not health care. This is a terrible corporate business model that St. Agnes Admins should be ashamed of. BTW- I am now leaving the care of my doctor after 20 years due to ********* and St. Agnes' decision to partner with them. Aweful.

  • Initial Complaint

    Date:11/11/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 5 hours in the waiting room. When I ask2d for pain medicine after the 5 hours of sitting in the waiting room the lady at the desk said I couldn't have pain medicine due to me not seeing the doctor so I asked well bring em out here her response was there's 14 people in front of you but she sitting at the front desk in a blanket making sure she nice and comfortable how bout yall make your patients feel comfortable obviously we came to you for help if we just wanted to sit around I would stayed home do better guys do better

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