ComplaintsforMonument Traders Alliance

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 3/29/2024. I signed up for their cheapest service. under $1000 per year. I saw they charged me $4283.40! Called April 1st and cancelled. Not a problem at that time. Saw my statement 04/28/2024, no refund from merchant,. Called 04/29/2024 8:00am to find out what was going on. A ***** said this service is not refundable. their refund policy I received in my e-mail is: Refund Policy Remember, your one-year subscription comes with a 60-Day Credit Back Guarantee. If for any reason you are not satisfied with your membership within your first 60 days, give us a call or shoot us an email and we will credit your account with a different Monument Traders Alliance service. Thank you , ***** *******

  Business response

  04/29/2024

  Dear Grant, 
  
  We sincerely apologize for any inconvenience or confusion you may have experienced with this service. Per your request, we have issued you a refund of $4283.40 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement.
  
  Please feel free to reach out to our Member Services team if you have any other questions at all. You can email us at  ********************** or call ###-###-####.  
  
  Sincerely,  
  
  Caitlin *
  Member Experience Coordinator  
  The Oxford Club 

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good morning, I need your assistance as I am unable to contact Monument Traders Alliance to cancel a subscription. I have been sending regular messages through their contact form for three weeks. No response to date. I cannot reach them by phone because I live in Europe and my English is insufficient to support such a technical oral conversation. I signed up for a subscription to “Profit Surge Trader” (LifeTime), on November 21, 2023. Order Number: ********* I am very surprised not to find the history of all the purchase and sale recommendations, which prevents me from controlling the results. This is a total lack of transparency. Finally, since I subscribed to this offer, I have been flooded with advertising messages from Monument Traders Alliance and other people. At no time have I given permission for my email address to be sold to other companies. As a result, I have decided to cancel my subscription to "Profit Surge Trader". As I am still in the "90-day full-refund policy" period, I kindly ask to be reimbursed on my credit card, the sum of $716.40 ($597.00 + Est.Tax 119.40). Thank you for your help. Best regards

  Business response

  02/08/2024

  Dear **** **** ********,
  
  We are very sorry to hear that you had trouble receiving your refund from us and we sincerely apologize for any inconvenience.

  Per your request, we have issued you a refund of $716.40 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement. We are achieving success for our community as promised. Last year alone, we hit 472 winners out of 630 trades, a 73.6% win rate. We apologize if you were unable to experience that success - as most of our members tell us they have with posts and testimonials in our chat room. But that we hope in the future maybe they will give us a try again.

  If you have any further questions regarding your account, please call ###-###-#### or email *************************************

   

  Sincerely,
  
  Caitlin *
  Member Experience Coordinator
  *** ****** ****

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Subscribed to monument trades Daily Profits Live. In their pitch during open house and as per email they offer 60 day money back guarantee. I signed up Oct 19 and called to request a refund minus 10% service fee on Nov 9th. They state per my welcome email and invoice received it states I must remain in the service for 60 days and then request a refund. However, the welcome email and invoice does not state that. It clearly says "60 day money back guarantee", which implies I can request a refund any time within the 60 days after joining. I am requesting a refund and they are being difficult referring to their policy that I need to wait 60 days, which is not true per their welcome email. I would likke my refund of $2030.61 USD minus their 10% processing fee refunded to my credit card on file. See page 5 of supporting documentation for their refund gurantee.

  Customer response

  11/13/2023

  The issue has been resolved and a refund was processed by the merchant. The amount has been credited back to my credit card. The case can now be closed.

   

  Thanks

  Business response

  11/14/2023

  Dear Angelo,
  
  We are very sorry to hear that you had trouble receiving your refund from us and we sincerely apologize for any inconvenience. After your conversation with our VIP accounts team last week, we have issued you a refund back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement.
  
  Should you have any further questions regarding your account, please contact our Member Services department at ###-###-####.
  
  Sincerely,
  
  Caitlin K. 
  Member Experience Coordinator
  The Oxford Club

  Business response

  11/14/2023

  Dear Angelo,
  
  We are very sorry to hear that you had trouble receiving your refund from us and we sincerely apologize for any inconvenience. After your conversation with our VIP accounts team last week, we have issued you a refund back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement.
  
  Should you have any further questions regarding your account, please contact our Member Services department at ###-###-####.
  
  Sincerely,
  
  Caitlin K. 
  Member Experience Coordinator
  The Oxford Club

  Bureau response

  11/20/2023

  Angelo ********
  **** ********* ****** ************** ****** ******  
  
  Dear Angelo ********:
  
  This message is in regard to your complaint submitted on 11/9/2023 against Monument Traders Alliance.  Your complaint was assigned ID *********   

  BBB has received a formal response from Monument Traders Alliance. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: 20###-###-####A

  Sincerely,

  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  Dear Angelo,
  
  We are very sorry to hear that you had trouble receiving your refund from us and we sincerely apologize for any inconvenience. After your conversation with our VIP accounts team last week, we have issued you a refund back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement.
  
  Should you have any further questions regarding your account, please contact our Member Services department at ###-###-####.
  
  Sincerely,
  
  Caitlin K. 
  Member Experience Coordinator
  The Oxford Club

  Customer response

  11/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Angelo ********

  Bureau response

  11/20/2023

  Hannah *****
  Monument Traders Alliance 
  ** ** ***** ****** ***** ********** ** *****  
  
  Dear Hannah *****:
  
  This message is in regard to a complaint submitted to BBB about your business on 11/9/2023 by Angelo ********. This complaint was assigned ID *********
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####
  
  MESSAGE:
  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Angelo ********

• Initial Complaint

  01/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  REQUISTING MY REFUND After watching several presentations by Brian B******* with Monument Traders Alliance regarding their WAR ROOM product, in which he made a 90-day money back offer (See Attachment 1) for full details of my complaint. To date, I have not received my refund. All I want is to be refunded the charge to my credit card for $2,500.00. I have included billing information. 06/28 06/27 PSV*Monument Traders 800-5071399 MD *********************** $2,500.00

  Business response

  01/24/2023

  Dear Mr. ****,
  
  We are very sorry to hear you were not happy with your War Room subscription. Per your request, we have refunded the $2500.00 back to your credit card. Please allow 5-7 business days for the refund to reflect on your personal statement.
  
  We do want to note that we hit 464 winners last year. With 252 trading days in a year, we delivered 1.84 wins per day. So, we meet the promise for most War Members, but are happy to issue a refund for your troubles and hope to earn your business again soon.
  
  If you have any further questions regarding your account, please call (800) 507-1399 or email [email protected].
  
  Sincerely,
  
  MTA Support Team

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Upon reviewing my credit card statement I noticed a charge on July 11, 2022 from PSV Monument Traders Alliance for $88.00. I know that I never authorized a subscription and did not give my credit card info to Monument Traders nor did I wish to subscribe to it. I d?id listen to the presentation, but decided that I was not interested in what they had to offer and yet I got billed for a subscription. I would like to know how they obtained my credit card info and would like to have the subscription cancelled.

  Business response

  01/09/2023

  Dear ************,
  
  Per your request, our team has cancelled your Trade of the Day subscription and refunded the full $88 back to your credit card. Please allow 5-7 business days for the refund to reflect on your personal statement.
  
  We are sorry to hear that you were not expecting the charge, but would like to note that our online order forms require a number of confirmations and verifications before an order can be placed, preventing accidental orders.
  
  If you have any further questions regarding your account, please call ************** or email ***********************************.
  
  Sincerely,
  
  MTA Support Team
  

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  weathpire AKA Trading Tips Based in Santa Monica, CA. CEO is "Manny" Charged life memebrships for Trading options for $ 650 for Life time. After 3 years, no more tips Website is still running but no tips provided. Fraud account

  Business response

  09/09/2022

  Business Response /* (1000, 16, 2022/08/17) */ Sorry to hear this Gentleman has had a bad experience, but please be advised that "weathpire AKA Trading Tips Based in Santa Monica, CA." is in no way affiliated with Monument Traders Alliance. Seems Mr. ****** may have gotten confused, I cant see him having any dealings with Monument Traders Alliance at all. Regards Member Services Monument Traders Alliance

• Initial Complaint

  01/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Account No: ************(Monument Trader Alliance) In August 2020, our company purchased a lifetime subscription for The War Room and The Trade of the Day Plus. In August 2021, we paid the annual fees for the period from August 2021 to August 2022. Between Christmas and New Year 2021, we no longer managed to connect to The War Room site. At the beginning of January 2022, we informed customer service. We received a standard response telling us to call the Member Service Team. We are in the European Union and we have not been able to reach this service by phone. We sent two messages on January 11 and 14, 2022 in which we explained that we had used, without success, four different browsers on two laptops and an iPhone. To date, we have received neither explanation nor solution. A four-week break is inadmissible. We took the opportunity to analyze the trade recommendations received. Since September 2021, contrary to what The War Room claims, many positions have been losing and by a lot. In fact, there are small gains over very short periods and large losses over longer periods. This results in an overall loss. The percentage of positive wins is large, but in value the big losses far outweigh the small wins. The good results promised and announced are unverifiable insofar as there are no track-records of past trades. Additionally, we have found that often around the time of the trade signal there are volume accelerations and then prices fall. We found no trace of a no pump & dump safeguard policy. We deplore this lack of transparency which is not acceptable. Finally, we are flooded with advertisements for the Oxford Club. For all these reasons, we request the cancellation of these two subscriptions and the refund of the initial sums paid: $4,800 for The War Room. $354.00 for The Trade of the Day. PS: VAT included in the EU. Thanks for your help.

  Business response

  02/10/2022

  Business Response /* (1000, 5, 2022/01/21) */ Dear **** ****, We are sorry to hear that you did not benefit from our services. We have refunded you in full for both The War Room and Trade of the Day Plus. These refunds will take approximately 5-7 business days to return to your card. If you have any other questions, please reach out to our support team at ************************************ or call (800) 507-1399. Sincerely, MTA Support Team Consumer Response /* (2000, 7, 2022/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the refunds requested for both newsletters. You may close the complaint. I authorize you to publish this complaint on your website if you think it may be useful to other people. Many thanks for your help and efficiency.

• Initial Complaint

  01/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Dear Sirs., 1.On February 22, 2020, I listened to Brian B., MONUMENT TRADERS ALLIANCE, presentation of his daily stock and options recommendation service, THE WAR ROOM. Given his statements: a) success rates (80%) that he claimed to have, b) investment of a few hundred dollars, c) spending very little time receiving his recommendations, particularly after 3 in the afternoon, before normal closing of activity d) very frequently the next day !!! bam !!! (That is the expression that he uses in his presentation and in his program), I could earn significant return on a placement made in less than 24 hours, I decided to subscribe to the service offered. I immediately joined the Monument Traders Alliance and daily show, The War Room. And immediately the surprises began: Brian begins by mentioning the stocks that he is tracking and then his colleague Karim R. joins, who in turn makes his recommendations. Recommended stocks can be increased throughout the program. In 6 weeks of observation, (04/16 to 05/21). between the two of them, they recommended an average of 15 daily stocks, on very few occasions there has been a specific recommendation, and if you want to invest a minimum of $ 100 in all those mentioned, you need to have a few thousand of dollars, not hundreds, to invest in each week's recommendations; given that if you invest in an average of 10 shares (not 15, which is the average they recommend), the weekly investment is $ 5,000.00 (10 * $ 100 * 5) and $ 20,000.00 monthly. By observing the recommendations many of them are already giving losses the next day. In my case I followed several recommendations, none successful. Unfortunately I have not been able to use this subscription, because I have not received a satisfactory information regarding stocks. and that has not been beneficial to me. Consequently, I very kindly ask to cancel my subscription and REFUND ME the amount of $ 2,000.00 paid, to my Credit Card.

  Business response

  01/21/2022

  Consumer Response /* (2000, 5, 2022/01/20) */ from: **** A. <*******@gmail.com> to: Better Business Bureau <********@greatermd.bbb.org> date: Jan 20, 2022, 3:42 PM subject: Re: BBB Complaint Case# ******** (Ref#85-********-********-3-200) mailed-by: gmail.com signed-by: gmail.com security: Standard encryption (TLS) Learn more : Important mainly because it was sent directly to you. Ms. J., Thank you very much for such a kind, quick and informative answer. I must congratulate the Better Business Bureau for the quality and efficiency of the work they do, helping people who somehow feel that they have not received a service they have hired. Just 2 hours and 45 minutes after receiving your communication, I received an email from the Monument Trade Alliance, informing me that they accepted my request and will send a $2,000.00 refund to my credit card within 5-7 business days. I am pleasantly surprised and very grateful for the efficient handling of my claim. kind Regards, **** ****

• Initial Complaint

  01/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased the "War Room Service" from Monument Traders Alliance in the fall of 2019 after watching a sales presentation which presented the service as suitable for entry level investors which I consider myself. You learn very quickly that is not the case. The service promised a winning trade every day during the year of service. I printed the "promise" just for a proof of their claim. To this day the same promise is being advertised. As for an entry level investor you are on your own from day one. The jargon used for a trade recommendation is for hard-core investors. I called after receiving the first trade regarding the jargon given and was told to do some research, read the material they provide and keep at it and paper trade for a while until comfortable. The thing is, your subscription is not extended while you are paper trading so any winning trades, if any, are lost. Once trading live, not one of my trades was a winner, and there were not many because I could have easily lost this money on my own without their lack of guidance. I contacted them for a refund but was told they do not issue refunds but would extend the service (proof attached). In December 2021 I tried to login to but my service was cancelled. The program has not delivered any value only costing me money. Extending the service would be pointless. Your assistance in helping me obtain a refund would be much appreciated.

  Business response

  02/23/2022

  Business Response /* (1000, 10, 2022/02/14) */ Dear B****, We are very sorry to hear that you did not find our services were a good fit for you. Per your request, a full refund of $2000 has been issued back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement. Should you have any further questions regarding your account, please reach out to our support team at team at [email protected] or call (800) 507-1399. Sincerely, MTA Support Team

• Initial Complaint

  12/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company false advertisement of providing training and providing fake percentages of winning trades and profits got me interested in spending over 2k on their "services". Their "coaches" offered in their video sales pitch were no help and referenced free training via 3rd party brokers, since they were unable to answer any of my questions after watching Bryans short videos, that he calls training. When asked via email how how I liked the service, i told them i have not leaned anything and felt uncomfortable trading with their trade ideas, as my practice account still wasn't profitable and i wanted an refund as promised in their sales video. With my busy life, time went on and i never received my refund as requested, so i called in and was told everything was non refundable. Obviously furious I disputed the charges with my credit card company in which they have false claims from traders alliance saying they was limited time to request refund(even though the "coach" told me to trade in practice account for a few months before investing real money, and the video said risk free an at anytime). Funny thing was that i already invested real money by purchasing their bogus system. Now I'm out around 2300 and all I have is a war room trading mug and sad glossary terms brochure. Id call that fraud and/or robbery not training by any means, unless its to to take a lesson from me and not trust these scam artists

  Business response

  01/24/2022

  Business Response /* (1000, 7, 2022/01/10) */ Dear *******, We are very sorry to hear that you did not find our services were a good fit. Per your request, we have refunded $2000 for The War Room and $314.47 for Trade of the Day Plus. Please allow 5-7 business days for these refunds to reflect on your personal statement. Should you have any further questions, please reach out to our support team at ********@monumenttradersalliance.com or call or call (XXX) XXX-XXXX. Sincerely, MTA Support Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩