Business Profile
Investment Advisory Services
Monument Traders AllianceThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Investment Advisory Services.
Complaints
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 21 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/14/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June of 2024 I joined Monument Traders Alliance for approximately $4400 based on their advertised trading success which boasted a 75%+ win rate with wins in excess of 100% to 400% on numerous trades. I experienced none of these trading success. I followed recommended trading policies and procedures regarding their trades. I contacted their support teams and followed their suggestions. I set a limit [$5k] on how much I was willing to lose using their services and reached that limit in 6 months. I requested a trading profit and loss spreadsheet since their inception. The spreadsheet they produced had a 1% profit since inception. Keep in mind that their entry price is the earliest entry price available, once the group starts buying that trade the price usually increases dramatically, so unless you are within 1% of their entry price you'll lose money as I did. Also be aware that win rate is a superfluous statistic. You can have a 1% gain on 75% of the trades, but keep in mind a 100% loss on the other 25% will leave you with a net loss. Most of the trade losses are a 100% losses, while they try to mitigate where possible. If these statistics were part of their advertising disclosure I would not have joined. Keep in mind when they respond to this complaint, they will do their best to defend their service, but 26% of the ****** reviews are 1 star because they all had a similar loss record to what I'm reporting. I believe their advertising is deceptive as noted within. I would accept a pro-rated refund.Business Response
Date: 03/26/2025
Dear Mr. ***************** sorry to hear that your experience did not meet expectations. At Monument Traders Alliance, we strive to deliver strong value through our services. For example, our War Room live trading chatroom recorded over 245 winning trades last year - achieving a 75.9% win rate and an average gain of 8.25% per trade, with an average holding period of just 29.5 days.
As requested, weve processed a refund of $4,000 to your card. Please allow 5-7 business days for the transaction to reflect on your statement.
If you have any additional questions or concerns, feel free to contact our support team at ************************************************************* or call us at **************.
We appreciate the opportunity to have served you.
Sincerely,
MTA Support TeamCustomer Answer
Date: 03/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:02/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON 4/3/24 I WAS CHARGED US$160.55 AND AGAIN ON 2/8/2025 US$192.87 ON MY EXPRESS CARD BY MONUMENT TRADERS ALLIANCE. IN BOTH INSTANCES I USED THEIR ONLINE FORM TO NOTIFY THEM THAT I DID NOT ORDER THEIR SERVICE AND I DEMANDED A CANCELLATION AND REFUNDS TO MY ******** EXPRESS CARD. EACH REQUEST WAS AMBIGUOUSLY ACKNOWLEDGED BUT I GOT NO REFUND NOR CANCELLATION. I NEVER READ NOR USED THEIR ALLEGED PRODUCT WHICH WENT INTO JUNK MAIL. THIS *** IS NOTORIOUS FOR THIS UNSCRUPULOUS CONDUCT DESPITE PHONY COMPLIMENTARY PRAISE PLANTED BY THEM ON THE INTERNET.Business Response
Date: 02/12/2025
Dear Mr. ******************* apologize for any confusion or inconvenience you may have experienced with our service. As of 2/10/2025, both your original subscription price and your renewal have been refunded as per our refund policy. Please allow 5-7 business days for the refunds to reflect on your personal statement.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
MTA Support TeamCustomer Answer
Date: 02/18/2025
It appears that refunds have been made to my credit card account. I am double-checking. And will report back.Initial Complaint
Date:12/09/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After I canceled, I was charged $179.00. I am contacting my bank to start a chargeback. There is no place on their website to see any account info and I was never even sent an invoice by email for the $179 charge...I saw it on my online bank statementBusiness Response
Date: 12/16/2024
Dear Mr. **************** are sorry to hear you did not want to continue with your Monument Traders Alliance subscription.
We could not find any request to cancel in our records, but since a chargeback had not been initiated, we went ahead and refunded your renewal fee and cancelled your subscription. Please allow 5-7 business days for the refund to reflect on your personal statement.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
MTA Support TeamInitial Complaint
Date:11/21/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first purchased the profit surge trader product from monument traders alliance back in late October or early November of 2023 for $279.00. Shortly thereafter I purchased daily profits love for $3,646.50. On 11/16/23 I purchased the inner circle membership for $6,433.93. This was a lifetime membership for all of their services. When I bought that membership I of course asked for a partial refund for those other services I had had for only a couple weeks and was denied. I quickly realized that there was absolutely no accountability as far as tracking results or really caring about option trades going worthless. They would go worthless and there was no mention of it by the service. I reached out in December to get my refund for inner circle and I was told I could not request a refund until after 90 days. I called back a few months later and I was told that after 105 days I could not request a refund anymore. That was absolutely not conveyed to me when I called the first time. I even followed up again a few months ago to ask for a partial refund as I had hadnt used the services since last year since the service turned out to be very poor and of course I got denied again. So fast forward to last week. Out of nowhere I got charged ****** by monument traders alliance and that put my credit card right at its max which ended up causing multiple other payments on that card to get declined. The inner circle membership I bought for over 6k was supposed to be a lifetime membership for all of their services. I have no idea what I was charged for. This has been such a horrible experience I would really like all of my money back at this point. This service is so unsettling. Someone had to hound the daily profits live team to finally get some stats and it turned out that **** apparently had lost like 86k since he started. But there is no portfolio tracking so no one can see how much money people are losing and how unsuccessful this service is. Someone needs to step in.Business Response
Date: 11/25/2024
Dear Mr. ***************** apologize for any dissatisfaction you may have had with our services. According to our records, we did ask from your initial email in March that you contact our VIP Team directly for a refund.
Today, on 11/25/2024, we did go ahead and issue refunds for all the charges you mentioned in your statement above. Please allow 5-7 business days to see the refunds reflect on your end. We hope you consider rejoining us in the future.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
*** Support TeamInitial Complaint
Date:11/07/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Daily Profits Scanner from Monument Traders Alliance on 10/17/2024 for $2703. The service included a "60 Day Credit Back Guarantee" - which means a credit back to the credit card if I was unhappy with the service. The product is unreliable and full of false information on the stock market. This is a blatant ************* tactic and I will not accept anything less than a full refund. I've contacted the business several times and they refuse to refund my money, only saying they'd like to move me to another product, which I have zero interest in doing.Business Response
Date: 11/13/2024
Dear Mr. ************************** are very sorry to hear that you werent pleased, but our services deliver great value and have strong track records. Our team has gone ahead and refunded the full $2703 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
MTA Support TeamCustomer Answer
Date: 11/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *********Initial Complaint
Date:10/23/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged on September 13, 2024 For trading services with assurance of money back guarantee, just -10% for processing fee. Now they said I have to wait 60 days for refund but on email confirmation says different. I did numerous calls to them and every time they told me after 60 days. My opinion they just cheating their customers. From the beginning they changed me twice but they told me that money refunded on my credit card. I need to get my money ASAP. Thanks.Business Response
Date: 10/30/2024
Dear *** *******,
According to our records, you initially subscribed with our sales team and then duplicated your subscription with an online order. The duplicate order was cancelled and refunded in full. As stated, you were still in the 60-day trial period, so we have gone ahead and cancelled and refunded the remaining $1929.25 as well. Please allow 5-7 business days for the refund to reflect on your personal statement.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
MTA Support TeamCustomer Answer
Date: 11/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:10/10/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Afternoon, I need your assistance as Monument Traders Alliance will not refund my subscription. I signed up for ******** Access to the ************. Finally, since I subscribed to this offer, I have been flooded with advertising messages from Monument Traders Alliance and others. I have never given permission for my email address to be sold to other companies. As a result, I have decided to cancel my subscription to "The Inner Circle." As I am still in the "90-day full-refund policy" period, I kindly ask to be reimbursed on my credit card for the sum of $4,600. I appreciate your help. Best regards.Business Response
Date: 10/14/2024
Dear Mr. *********************** are very sorry to hear that our Monument Traders Alliance Inner Circle Membership was not a good fit for you. After looking at your account, the Membership has already been cancelled and refunded in full. Please allow 5-7 business days for the refund to reflect on your personal statement.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
MTA Support TeamInitial Complaint
Date:09/30/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to Monument Trader Live first on May 27 on july 17th ******* plus monthly charges of the same amount, based on their statements online during the open house and as outlined in their email, which included a "60-day money-back guarantee." Within a few weeks i could see this was not for beginnersas promised. I called in May June and July and reached out to the moderators. I contacted them to request a refund but they kept putting me with someoneelse giving me the run around.Both clearly mention a "60-day money-back guarantee," which implies I should be able to request a refund at any point within the 60-day period. I am requesting a refund of $******* for July and reoccurring charges since that time. I request this to be credited to the card on file. Please refer to I am attaching a copy of all the times I had reached out to no avail. ****Business Response
Date: 10/08/2024
Dear Ms. ********************* are very sorry to hear that our Monument Traders Alliance Inner Circle Membership was not a good fit for you. After looking at our records, you filed a chargeback against the membership and as a result you were refunded the full $4548.67.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
MTA Support TeamCustomer Answer
Date: 10/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:09/05/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im part of the daily profit scanner. When I first started trading I made profits. Recently Ive lost the profits and more. It actually took my balance to $0. I have contacted them three times about this and getting a refund. But they never responded. Id like a full refund.Business Response
Date: 09/12/2024
Dear Mr. *********************** are very sorry to hear that our **************************** was not a good fit for you. After looking at our records, you received a $200 discount for the service, paying a total of $797.
Per your request, we issued a full refund of $797 back to your card on 9/10/2024. Please allow 5-7 business days for the refund to reflect on your personal statement.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
*** Support TeamCustomer Answer
Date: 10/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:08/26/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date is Aug 7, 2024 and the name of the product is Daily Profit Scanner.This product does not work. Data subscription agreement continues to be incomplete despite my repeated inputs. I get better service from the screeners at my brokerage accounts, which is free to me. I called their tech support and they wanted to refer me to their VIP section so I can get an upgrade and spend more money. Before I signed up for this product I saw in their promo that credit can be returned, so now I want this credit to be returned to my **************** credit card.Customer Answer
Date: 08/27/2024
The purchase date is August 7 and the complaint date is August 16Business Response
Date: 09/03/2024
Dear Mr. *********************** are very sorry to hear that our **************************** was not a good fit for you. Per your request, we have issued a full refund back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement.
Should you have any further questions regarding your account, please reach out to our support team at ************************************************************* or call **************.
Sincerely,
*** Support Team
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