Business ProfileforHeritage Toyota Catonsville

The problem is the deception and vagueness of the sale of the car. They pretty much stole 8,000 dollars right from under my nose. The problem is also that, I purchased a warranty for tire and wheel here. A recent incident happened where I needed a rim and tire replacement but only partially honored. My service advisor told the warranty team that my vehicle was vibrating and unsafe to drive but, the rim would not be covered because there was no crack in it. The service advisor is Kevin at ******* ******, which is where I dropped my car off. Kevin failed to justify my case and was denied a rim replacement for my car. He refused to speak with Ron ******* at Toyota heritage over the issue as Ron was making an effort to see if he could get the cost down with the warranty team. What should have been repaired at no cost to me, costed me $800.00. This is unjust that these companies do not care if you're unsafe on the road. They will be aware of the safety hazards that this kind of thing can bring on to people yet, they will still let you drive unsafe on a damaged rim that is inevitably going to ruin your car and cause accidents. I regret coming here and I would love my 8 thousand dollars back. I'm willing to sign a clause that I'd never shop here again. The least they can do is honor the warranties they sell.