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Business Profile

Orthodontist

Roland Park Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Roland Park Orthodontics (RPO) for a consultation for a new retainer. I needed to send my insurance company, Delta Dental (DD), re-determination to see if they would cover a new retainer. While there, they wanted to do an x-ray, which I agreed to. After the x-ray, I spoke to the doctor about a new retainer, but that conversation does not really matter to my complaint. At the end of the appointment, the office manager/receptionist told me my total for the day at $350. They did not ask for insurance cards and I paid with a debit cards. I later called back because I was confused what I paid for and why. I was told I paid for the x-rays and they do not bill insurance directly and instead suggested I file a claim. Now that claim in processed. DD is telling me 3 things: (1) xrays are covered at 100%, (2) DD is issuing them payment of $93 as full payment, as RPO agreed upon that price as full payment, and (3) my payment is $0. After talking to DD I was told RPO needs to refund me the full $350 for the above reasons. I spoke to the office manager at RPO who is refusing to refund the full amount. DD later suggested filing a grievance against RPO, which I will also be doing. I simply want my full refund that DD has determined I am entitled to.

    Business Response

    Date: 06/12/2022

    Business Response /* (1000, 5, 2022/06/01) */ Victor Attachments Tue, May 31, 4:27 PM (16 hours ago) to me Good afternoon Lisa, I'm writing regardless the case #XXXXXXXX. The misunderstanding we had with **** ****** it was that Delta Dental only process a claim for the Xrays and Not for the extra and intra oral pictures as well as the Doctor Consultation. After talking to Delta representative they clarified the claim. Ella ****** already got her refund back for the consultation. Please find attached the check and her signature of getting it. Thank you, Victor and Team Roland Park Orthodontics 1421 Clarkview rd Suite 112 Baltimore MD XXXXX 410.296.4400

Roland Park Orthodontics is NOT a BBB Accredited Business.

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