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Business Profile

Physical Therapist

Oak Tree PT LLC

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    11/28/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I attempted to purchase a Ma roller from this website on the recommendation from my Physical Therapist. The order went through but I did not receive the item. I have called and emailed repeatedly for months but never get a response. I went through my local credit union to dispute the charge and get my money back. They denied me because the company received my payment even though I never got my item. I would like this item or a full refund. Or at least a return call or email

  • Initial Complaint

    04/15/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On 3/25/22, I placed and order for a product called a MaRoller as a gift. See record of email correspondence below. I have yet to receive delivery or get a response. I looked up the business on your site and there isn't a record of it. Not sure how to proceed, please advise. Email string of April 8th Good morning Jon, I just called you and your voicemail is full. I haven't received my order yet and since your email says it was shipped priority, I should have received it by now. Please email me the tracking info on the the shipment. I emailed you on the 4th and haven't heard back. Please respond ASAP as this product is a gift for someone who I will see soon. Regards ***** ******** On Monday, April 4, 2022, 05:13:13 PM EDT, ***** ******** <**************@ymail.com> wrote: Hi Jon, Is there any tracking on this shipment? Haven't received yet and would like to check it's delivery status. ***** On Friday, March 25, 2022, 06:23:00 PM EDT, Oak Tree Physical Therapy wrote: ============================================================= Oak Tree Physical Therapy - Online Order ============================================================= Invoice No.: 7139 Order No.: XXXXXXXXX Date: 03/25/2022 SHIP TO: ***** ******** 123 Nash Hill Rd HAydenville, MA XXXXX United States BILL TO: ***** ******** 123 Nash Hill Rd Haydenville, MA XXXXX United States XXXXXXXXXX **************@ymail.com yes Payment Method: Credit Card Credit Card Type: Visa Account Number: **************** ORDER DETAILS: Item: MA Roller Quantity: 1 Description: ** ****** **************** Price (each): 38.85 Item Total: 38.85 _________________________________________ Subtotal: $38.85 Shipping (USPS Priority Mail): +$13.15 Grand Total: $52.00 _________________________________________ Comments: *** Ruttenberg, M.S., PT Oak Tree PT 6207 Biltmore Avenue Baltimore, MD XXXXX-XXXX (410) 218-4172 [email protected] http://www.oaktreept.com http://www.themaroller.com

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BBB Rating & Accreditation

D-

This business is not BBB Accredited

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Years in Business: 20

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

6207 Biltmore Ave

Baltimore, MD 21215

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(410) 218-4172

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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