ComplaintsforC & D's Installers, Inc.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I hired C&D installers to install an above ground pool. The prices were a little high however they were paid. The job started on 6-7-2022 and completed on 6-13-2022. By 6-15-2022 we noticed to the water leaking from the pool. I contacted Cyndie,( the person I've been texting)on 6-17-2022 and again 6-20-2022 to let her know what happened and asked if her team could come out and look at what was happening but absolutely no response. The pool is not operable at this point

  Business response

  07/05/2022

  Business Response /* (1000, 9, 2022/06/30) */ We have been in contact with the Purnell's, we do not know how the hole was put in the pool, but we have went ahead and purchased a new replacement liner and should receive it by 7-5-22 and we are set up to replace the liner 7-7-22 weather permitting , we dropped off a pump on 6-29-22 to drain any water out of the pool Consumer Response /* (2000, 11, 2022/07/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive a quick response. I am satisfied at this point.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired C&D Installers to install a replacement above ground pool for us on 6/8. We purchased the pool through the The Pool Factory. Prep for appointment was done and we went above and beyond of what was required for us to do to prepare for the install. Make sure the job site was cleared and pushed back 2 feet so they can work as well as a open path to where the bottom of the pool would go. They installed the pool and left. We started filling the pool and two days later it was full. Come to find out there was a manufacture defect with the skimmer. The skimmer was manufactured by an injection molding process and the tool the did the injection left a perfect hole in the bottom of the skimmer. This hole was visible with the human eye. The part was not inspected before it was installed and therefor leaked when i filled the pool. I advised The Pool Factory and they sent a replacement part the next day. I contacted C&D Installer via their dedicated text phone number and advised them of the situation and the person advised there is normally a $125 cost to return to replace something but she could find out if the boss was willing to do something about the $125. that was 6/10. I sent a message on 6/13 and 14 asking for assistance in the matter and received no response. I called and spoke to both owners ******* and ****** Harmon. They were not willing to re-install the good part without charging me the $125. Something that was not my fault. Something the installer should have checked before it was installed, but it wasn't. If they found the problem, it could have been installed in a way that i could have done the replacement easily and not have to pay for more water or sewer charges. Instead, because they did not inspect the part they only way to replace it is to drain the pool down to 6 inches and replace the whole skimmer. They never offered me a break on the return fee or to waive the fee. The did not offer any options nor did they apologize for the issue.

  Business response

  07/29/2022

  Business Response /* (1000, 5, 2022/06/21) */ Contact Name and Title: ****** ****** II Contact Phone: XXX-XXX-XXXX Contact Email: ************************ We do have a $125.00 fee to return for any missing or damaged parts. This fee was explained in a quote we sent to Mr. ***** on 5/18/2022 and in a confirmation letter we sent when the appointment was scheduled on 6/6/2022. The defect in the skimmer was not evident at the time of installation. Mr. ***** found the hole once the pool was filled. We apologized this was not detected during the installation however, the return fee would have been the same if it had been. The $125.00 fee is at a discounted rate, the fee to install a skimmer is $250.00. We are happy to come install the skimmer for $125.00 fee. Consumer Response /* (3000, 7, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) C&D and/or it's employees have NEVER apologized for anything, to me or on facebook. C&D continues to argue their point on my Facebook page and my review of their company on their Facebook. They have never reached out to me to apologize for not finding the hole in the skimmer, which is a crucial part of the pool. The have not done anything to try to make me satisfied with the installation. On their website it says "Our goal is to have every customer recommend us" That is a false statement. They have not tried to resolve my issue. All I wanted was for the owner to apologize for missing the defective part and come back out to install the new one. I probably would have agree to half the fee $75 if they offered but they never offered any sort of fee reduction or compensation. Now they are making false claims about the timeline of the events and telling me that I am slandering them. Their crew smelled like beer and Marijuana when they arrived. That is a fact. If they doubt me then have those crew members submit to a drug test. I would never make false claims like that. Consumer Response /* (3000, 10, 2022/06/23) */ ***Document Attached*** Also, per the quote I was sent prior to the job I was promised a patio block for my pump and filter and that was not provided or installed. I was this installed as promised Business Response /* (1000, 14, 2022/06/30) */ ***Document Attached*** We understand Mr. ***** has frustration with his new Pool Product, We are sorry that there is a $125 Fee to install his damaged part. We received this notice in the mail after the pool was installed.

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