Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/08/2025, I found a notice at my door stating that I currently owe $1,562.35 rent in late fees and other charges because I did not respond to a notice sent on 8/20/24. My rent instead of $941.32 is now $1,420.32 monthly. I told the property manager I was on vacation to ***** on 8/2/24 and returned on 8/27/24; and did not find any letter at my door. After explaining and insisted to speak to the supervisor, he gave me a form with new rent of $941.32 and I signed. I asked to pay the $90.64 for January and February but he said, he needs time to correct it on his computer first. I went to see him on two different occasions for an update to pay the difference and he told me not worry he will let me know when he is ready. On 2/27/2025, I went to him to pay for March rent and also pay for the balance and he said, he has not had the time to look at it yet so, I should pay the March rent of $941.32, and he will update me later. He sent to $2,297.85 to me with five-day failure to pay, thirty-day notice to vacate on 03/08/2025. I called the property managers line severally and all went to their voicemail and was full. No one also responded to my calls at the rent office. Meanwhile, they closed the office at 3:00 PM on Friday, 3/8/2025 when I returned home from work on the day I received the notice. The office put up a notice that they are closed on 3/10/2025 and 3/11/2025. This shows a calculated move to push the time limit into the five-day failure to pay and ejection notice. I sent email to Enterprise Residential **************** on the issue. I feel the property manager targeted me and used delayed strategies to manipulate the issue by trying to force me to pay for money that I do not have. First, I did not receive any notice to go to the office to sign anything, secondly, I paid the regular $896.00 in January rent and he did not send any notice that my rent is increased; but he sent me the penalty after I complained of too high energy bill and sent email on that.

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved into the company's property for elderly persons on January 7 2017 I had to pay a deposit of $883.00 . When I moved out of the property in Dec of 2023, I was told that my apartment passed inspection, I would get my money returned, and my deposit would be returned to me in 2-4 week. As of today 11 Apr 2024, I have not received a check. I have been continuously lied to that the check has been mailed to the wrong address, that the check would be sent overnight etc... I have spoken to the property manager (Tiwanda), who blames the corporate office, when I spoke to the corporate representative (Sonja ****) she states its the property manager fault and they would send the check out immediately. That was approximately 29 March 2024. We have called often and this company just lies, obfuscates, or doesn't answer the phones.

• Initial Complaint

  Date:04/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently in a tough situation and tight timeframe to find somewhere to move when my lease currently ends. I applied at a new property just opened by Enterprise, Legacy at Twin Rivers, in which my application was denied. I contacted the apartment complex to understand if that was the correct decision and why I was denied. The representative there suggested I called the company who completes the necessary screening to retrieve a report and understand what needs to be fixed so that I can re-apply and get approved. I was denied for two reasons, severe level of charge-offs and delinquency. I immediately worked to resolve the issues or at least address them, which two are taken care of. Since my application was denied for those two reasons, I wanted to know what the EXACT criteria is besides making two times the rent which I do. That is not the reason I was denied according to the screening report. I have left reviews, emails, messages - even spoke with a regional manager. No one has been able to provide me the exact criteria to get approved besides making "two times the rent." That is not the only criteria, I need the credit part criteria. All managers have been rude and not willing to help provide me this information. It has been mentioned to me by an employee the property manager was frustrated and "it clearly shows the criteria on the site." Making two times the rent is not the only criteria. I just would like to the opportunity to be provided this information to reapply. The unprofessionalism is unacceptable and uncalled for, and I don't deserve it from simply expressing my interest.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water is dripping from under the kitchen sink and it’s leaking onto the kitchen floor causing the tiles to dispense water when you step on them. This incident started on Friday February 24th, 2023. I called emergency maintenance on Friday and Sunday no one called me back or came to my unit and the emergency dispatcher said they got my message and it’s up to them if they want to reach out to me

  Business Response

  Date: 04/28/2023

  Greetings,

  
  We do not have any previous or current resident listed under the consumer's name; therefore, we do have any answer to give.

  
  Best regards,

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident here at Forest Ridge Apartments located in Columbia Md. zip code 21045, Management Enterprise LLC I have been here going on around two years now and I am having a serious issue with my neighbor's ceiling fan. The neighbor is below me, and I have already spoken with her letting her know how her ceiling fan has a heavy vibration that literally vibrates my whole living room floor, the intensity is crazy. I can even hear when she cuts it on and off from my bedroom. It is so loud, if one listens close enough, you can hear the motion of the propellers going. This is the second Summer that I have experienced this same issue. I had to go to a hardware/industrial store just to get some sort of thick padding and a rug just to try and drown out the noise, but nothing works and it just seems to be getting worse. I did let the office know the very first time Summer 2021' and a maintenance guy that was working there at the time disconnected the tenant's fan, which was not what I expected and without getting to the root of cause. I eventually reached out to management and have not gotten adequate feedback as far as a repair. Im still experiencing this problem but nothing has been done and I am now forced to only occupy my bedroom space now because of this. I just want this problem to be resolved. I can clearly see that this ceiling fan needs immediate attention, replacing, repairs lube, etc... of some sort. I just want this matter to be resolved as quickly as possible.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/07/25) */ It is imperative that resident call the office and report all issues so that it is documented; Management was not aware of any issues with the resident below fan until 6/28/2022. On 7/6/2022 Management oiled and tighten fan in which we consider this resolve. On 7/20/2022 resident stated she is still have issuing with the below ceiling fan. On 7/25/22 the ceiling fan was replace, will follow up with the resident on 8/1/2022 to see whether that resolved the issue. Management is aware residents noise sensitivity and ****** performance may different.