ComplaintsforAgora Financial, LLC

• Initial Complaint

  01/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A few months ago we bought what we 4thought was a 1 time fee based scenario with Jim Rickards Strategic Intelligence. Now come to find they have been charging us $49 a month for who knows how long and there is no way to get in touch with these people. I am not sure what to do but I want a full refund on all charges.

  Business response

  01/10/2024

  Mr. *****,

  We cannot find an account registered to the email address you've provided here or your name. If you could tell us a little more about your account - especially the email address associated with it, or the account number - we would be happy to look into this immediately.

  Sincerely,

  Consilience Financial

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  12/01/2023

  Hello,

  There is no document attached to this complaint explaining what the issue is. If you can attach that or write it out on this form, we will look into this immediately.

  Also, if there is an email address attached to your account we will need that to locate it. Otherwise you do not need to provide it.

  Sincerely,

  Agora Financial

  Bureau response

  12/14/2023

  Stephen *******
  * ***** ***** ************* *****
  
  
  Dear Stephen *******:
  
  This message is in regard to your complaint submitted on 11/27/2023 against Agora Financial, LLC.  Your complaint was assigned ID *********  

   

  BBB has received a formal response from Agora Financial, LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  **BBB Holiday Schedule:
  BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time. 
  
  
  Sincerely,

  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  

  Hello,

  There is no document attached to this complaint explaining what the issue is. If you can attach that or write it out on this form, we will look into this immediately.

  Also, if there is an email address attached to your account we will need that to locate it. Otherwise you do not need to provide it.

  Sincerely,

  Agora Financial

  Bureau response

  12/19/2023

  Anne ** *****
  Agora Financial, LLC *** ***** **** ** ********* ** *****
  
  
  Re: ID * ******** * Stephen *******
  
  Dear Anne ** *****:
  
  Thank you for your recent response to Stephen *******. We have not yet heard from the consumer and are closing this case as answered.
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

   

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  **BBB Holiday Schedule:
  BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time. 
  
  Sincerely,
  
  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####

  Bureau response

  12/19/2023

  Stephen *******
  * ***** ***** ********** ** *****  
  
  
  Re: ID * ********- Agora Financial, LLC
  
  Dear Stephen *******,
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  **BBB Holiday Schedule:
  BBB Serving Greater Maryland will close at 2:30pm on Friday, December 22, 2023 and will not re-open for business until 8am on Tuesday, January 2, 2024. BBB staff will be unavailable via email and phone during this time period. We appreciate your patience during this time. 
  
  Sincerely,
  
  Ralph *******
  Operations Manager
  **************************
  Phone: ###-###-####
  

• Initial Complaint

  08/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  see Attached document

  Business response

  08/29/2023

  Mr. ***,

  We have issued you a refund in full in the amount of $1,995.00 for your Strategic Report membership, which is the only publication you are receiving that includes options. We do advertise clearly in advance that this service involves options, but given the confusion experienced here, we are happy to extend this courtesy refund. The funds will be returned in the next 5-7 business days to the card we have on file from your original purchase.

  Sincerely,

  Agora Financial

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Nov 7, 2022 - a charge of $21.28 appeared on my husband's Cabela's credit card. My husband nor I ever had knowledge of, agreed to, signed up for or authorized any relationship w this company, affiliates or publications. My husband died in Aug 2022 and this card is not being used and I had just paid it off. Because this card is in his name, Cabela's is unable to provide info to me and this is the only charge on this account. I request a refund immediately and would hope the BBB can stop this abuse on seniors and credit card fraud.

  Business response

  01/13/2023

  Business Response /* (1000, 5, 2022/12/23) */ Ms. Beardsley, Do you have a copy of a receipt or a screengrab of a credit card statement with the charge in question - or an email address your husband may have used - so that we can find the charge within our system and refund it? We obviously have no record of any charges or purchases registered to your email address. We just need some way of locating this transaction within our system to determine what happened and return these funds to you as soon as possible. Sincerely, Agora Financial Customer Service

• Initial Complaint

  08/02/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 02/12/2019 I spent $1,495 to enroll in Agora's Seven Figure Signals, and the following month on 03/11/2019 I spent $500 to enroll in Tim ***** Weekend Profits and on 03/14/2019 I spent an additional $1,995 to purchase Mike ********** Amplified Income. I had never made any investments before and was looking for guidance as to how to make profits in the stock market. On 09/09/2019 I spent $850 to enroll in Naomi ***** 25-cent Option Trader. These amounts total $4,840 that I invested in stock market guidance from Agora Financial. Not only did I not recoup these membership fees, but I also had a significant loss on all of the transactions I entered into under these various programs. Whenever I became dissatisfied with one of their services I was switched to another service. Each one helped me to lose money, not make it. The company promised wildly exaggerated returns on trades. They promised consistent returns from $500 options traded weekly. Neither of these promises were met. The claims made by Agora's sales and advertising were extremely misleading and deceptive. The returns were greatly inflated and the success rate for each trade was inaccurate. They claimed that following their weekly trade advice would result in huge profits. I signed up for all of these services, none of which were fulfilled, and was mis-sold with misleading promises. (I have been extremely upset about this service but only became aware of the BBB's ability to pursue a resolution of my case recently; that is why I did not contact you sooner. I am hoping that you can take up my case despite the passage of time.)

  Business response

  09/09/2022

  Business Response /* (1000, 11, 2022/09/09) */ Ms. *****, We have issued you a refund in full in the amount of $4,840. This will be returned to you via the form of payment you used to make the original purchase, which in this case was via check. Please note that it can take 4-6 weeks for checks to reach you. We apologize for the inconvenience. If there's anything further we can do for you, please don't hesitate to write back within this form or contact our Customer Service department at X-XXX-XXX-XXXX or ********@agorafinancial.com. Sincerely, Agora Financial Customer Service Consumer Response /* (2000, 13, 2022/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Business Response /* (1000, 21, 2022/11/03) */ Hello, We see this complaint has been reopened after six weeks with no explanation as to why. Can you give us some details about what has happened and what we can do at this time? Thanks, Agora Financial Customer Service Consumer Response /* (3000, 23, 2022/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint has not been resolved because I have not yet received the refund in full in the amount of $4,840.

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company cancelled my subscription for no reason. I have sent your company several emails and received no response. I had a Lifetime subscription to the Rich Dad Poor Dad Letter that your company accidentally cancelled. It was supposed to be re-instated, but I don't see it in my list anymore. Email: ************************* Order Number: ******** Promotion Code:********* Lifetime subscription to Rich Dad Poor Dad Letter at USD $199

  Business response

  03/02/2022

  Business Response /* (1000, 5, 2022/02/18) */ Mr.*******, It appears our customer service team was able to handle this for you on 1/5. Rich Dad Poor Dad Letter was discontinued in December and subscribers were transferred to Altucher's Investment Network instead. If a subscriber was already had an Altucher subscription, they were given our Master Series bundle, which includes Technology Profits Confidential, Jim Rickards's Strategic Intelligence, Lifetime Income Report, and the George Gilder Report. Your account contains all of these, so let us know if you are having any trouble logging into them. If there's anything further we can do for you, please don't hesitate to write back within this form or contact our Customer Service department at 1-800-708-1020 or ********@agorafinancial.com. Sincerely, Agora Financial Customer Service

• Initial Complaint

  01/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 29 August 2021, I purchased a One Year Subscription to Technology Profits Confidential Pro for USD $99. (Order Number: 26339810, Promotion Code: NTKPX810). This was done through their subsidiary, Seven Figure Publishing, which is also associated with St Paul Research. The promise I was given was that I could take a full six months to try out the Pro level. If for any reason I decided it was not for me, I could contact them and would be issued a full no-questions-asked refund. On 11 January 2022, 13 January, 15 January, 24 January & 25 January, I requested a refund via emails and directly through their website. I have emailed Agora, Seven Figure Publishing and St Paul Research, all to no avail. I have not received one reply. On 25 January, I also called, from Australia, the phone number provided to me in previous emails. I called four times during their office hours. I could not get past their voice menu. I was asked to press number 1, 2 or 3, depending on my request. Regardless of which number I pressed, I was told, 'Sorry, I did not hear you'. The voice menu then started from the beginning. again. I did speak into the phone as well, also to no avail.

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/02/07) */ Ms. *******, We have issued a refund in the amount of $99.00. This will be returned in the next 3-5 business days via the form of payment you used to make the original purchase. If there's anything further we can do for you, please don't hesitate to write back within this form or contact our Customer Service department at 1-800-708-1020 or ********@agorafinancial.com. Sincerely, Agora Financial Customer Service Consumer Response /* (2000, 7, 2022/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have refunded my subscription fee.

• Initial Complaint

  10/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In February I purchased a Life-time publication subscription from Agora Financial. Then in May I upgraded and added 2 more Life-time subscriptions. In August Agora cancelled all three publications. When I contacted them about the issue, I was told that they substitute 1 subscription of my choice to compensate me for the 3 that they cancelled. I told them this was unacceptable, and they needed to transfer all 3 or give me refund. Agora to date has not given me a refund as requested nor have the offered to allot me an equal substitution. I have not heard anything from them since September and they are not answering my emails anymore. I spent $6,498 on "Lifetime" subscriptions that were cancelled by Agora a few months after purchase, they won't respond to me and now I have no subscriptions that were supposed to be for a "Lifetime". I am asking for a full refund immediately.

  Business response

  01/28/2022

  Business Response /* (1000, 8, 2021/11/15) */ Mr. ******, Our representatives have been speaking with you about this for the last several weeks. Would you prefer your subscriptions be transferred to new publications - totaling an equivalent amount as the value of the subscriptions that have been cancelled; or would you prefer a refund at this point? Please let us know at your earliest convenience. Sincerely, Agora Financial Customer Service

• Initial Complaint

  10/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I agreed to sign to one of Paradigm Press Publications (Rich dad's publication). However, the publication that I agreed to signed worked only for some weeks. After that, I was changed to a new publication that I didn't agree to sign up for. That lasted also some weeks and then I was moved for a third publication that I didn't agree either.I called to find a solution and I was told that I was going to received a refund on my money. The refund didn't come in. So I called again and they said that refunds are not part of their policies. However, in all the conversations I have had with them, they said that the conversations have been recorded. I want them to honor what they offer, a full refund on my money because I didn't sign for those programs.

  Business response

  01/25/2022

  Business Response /* (1000, 7, 2021/10/20) */ Ms. ****, We have cancelled and refunded the following subscriptions: - $1,995.00 for Robert Kiosaki's Weekly Cash Flow purchased 1/23/21 - $49 for Rich Dad Poor Dad Letter purchased 7/1/20 Totaling $2,044.00. This will be returned to you in the next 7-10 business days via the method of payment you used to make the original purchases. If there's anything further we can do for you, please don't hesitate to write back within this form or contact our Customer Service department at X-XXX-XXX-XXXX or ********@agorafinancial.com. Sincerely, Agora Financial Customer Service Consumer Response /* (2000, 13, 2021/10/28) */ From: Danny C. <************@hotmail.com> Date: Fri, Oct 22, 2021 at 12:07 PM Subject: RE: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX) To: Better Business Bureau <********@greatermd.bbb.org> Thank you, my case has been solved

• Initial Complaint

  10/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an investment in Agora Financial services back in October of 2019. Between 10/16/2019 and 12/9/2019 I made 5 payments for financial services totaling $10,490. In total it ended up as a lifetime subscript to the Robert Kiyosaki Rich Dad Network. This services included financial services from several editors (Jim Rickards, Joh Najarian, Timothy Sykes, and Nomi Prins but the core service was the Weekly Cash Flow. Overtime, Agora Financial lost these editors and never replaced them with new editors which produced value or stayed very long. On 4/16/2021 they canceled the Rich Dad Weekly Cashflow and Jim Rickards Crash Speculator. These were the 2 most profitable programs. They canceled these services when there were active trades and told us to close them for a loss. They failed to provide their services, they did provide full refunds to other members, and now they same. 18 months of service is not a lifetime. I called 8 times and account reps are not returning my phone calls.

  Business response

  01/25/2022

  Business Response /* (1000, 7, 2021/10/20) */ Mr. ****, We have cancelled your subscriptions and offered you the following refunds: - $3,500.00 for Rich Dad Network purchased 12/9/19 - $3,495.00 for Robert Kiyosaki's Weekly Cash Flow purchased 10/25/19 - $2,995.00 for Rickards' Project Prophesy purchased 10/18/19 - $250 for Rich Dad Letter purchased 10/16/19 - $250 for Jim Rickards's Strategic Intelligence purchased 10/21/19 This totals $10,490, which will be returned to you in the next 7-10 business days via the form of payment you used to make each original purchase. If there's anything further we can do for you, please don't hesitate to write back within this form or contact our Customer Service department at X-XXX-XXX-XXXX or ********@agorafinancial.com. Sincerely, Agora Financial Customer Service

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩