Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I guess this happened a year ago, as they charged me for an annual subscription.I remember looking at the site, but not signing up.

  Business Response

  Date: 10/17/2024

  Mr. ******** has been issued a refund for $199 today.  In the future he can contact us at ******************************************* with billing questions.

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?We recently learned of a recurring $199 charge to our credit card. We researched ***** appears that we subscribed to an Angel Publishing service for $69 for one year on March 20, 2021, and received a confirmation email (attached). There is NO INDICATION in the said email that this is a subscription that would be renewed without our authorization. This is issue **** turns out that we never since logged into this company's website to use any of its services. The 'account' has been dormant. No benefit received. This fact is well known to the company. Why keep charging dormant accounts? Is it fair? This is issue 2.The company is called Angel Publishing but the emails are from Wealth Advisory, another layer of confusion for the customer. This is issue **** also seems (but we are not certain) that this company shares customers' emails resulting in endless solicitation emails for financial advice. Since the one-time purchase in 2021, it seems that we get constant emails, many of which are blocked by the spam blocker but some get through. This is issue **** its first (and key) email communication to new customers, confirming the $69 charge, the company fails to disclose that there will be recurring charges. It does, however, lament the "mismanagement and outright deceit by Wall Street..." Well, I think automatic charging of customers with dormant accounts is both mismanagement and deceit on the part of this company. That is issue 5.We ask that (1) the company credited back all the unauthorized charges (only the $69 charge was with our consent), and that (2) the company commit to suspend charging customers with dormant accounts because collecting funds where no benefit is received by the customer is just unfair and amounts to conducting business in bad-faith.

  Business Response

  Date: 07/19/2024

  Customer was given a refund for the previous years subscription on 07/05/2024.

  Please note, many customers only receive information via email and never login to online accounts.  All actionable information is emailed out to our customers.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This purchase is disputed as I was experiencing severe vomiting and diarrhea from January 22 through January 30 when I was transported by ambulance to the local hospital. I was hospitalized for 7 days. I have no recall of such purchase. Request refund of total charge. Please and thank you.

  Business Response

  Date: 03/04/2024

  Customer subscribed to the subscription Technology and Opportunity in January 2022. she received an automatic renewal for $199.00 on 1/30/2024. A refund was issued to her today.Please see screenshot regarding refund below.  Initially a prorated refund was given but in light of the circumstances, I have refunded the entire $199.00 charge.

   

   

  Barbara *****

  Director of Customer Relations

  Angel Publishing LLC 

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reviewed my credit card bill and found a charge on 10/25/23 from Ang Tech for $199 I did not think I made. Called 877 number provided and message was from Labor Day. Have disputed charge with my credit card co.

  Business Response

  Date: 11/28/2023

  Hello,

  Mr **** has been refunded in full - $199 to his cc ending in 4120 - on 11/23/2023. Please see the attached screenshot of his acct showing the initial charge of $199 on 10/25 and the refunded amount of $199 on 11/23/2023. A letter confirming the details of the refund was sent to Mr. **** via email on 11/23/2023.

  Should you have an additional questions or concerns, I can be contacted at **************************

  Sincerely,

  Barbara *****

  Angel Publishing 

  Customer Answer

  Date: 11/28/2023

  THE COMPANY DID REFUNDED MY MONEY

  Bureau Response

  Date: 11/28/2023

  Jason *******
  Angel Publishing, LLC 
  * **** **** ********** ** *****  
  
  Dear Jason *******:
  
  This message is in regard to a complaint submitted to BBB about your business on 11/22/2023 by Michael ****. This complaint was assigned ID *********
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  Phone: ###-###-####
  
  MESSAGE:
  
  THE COMPANY DID REFUNDED MY MONEY

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 06/23/23 I purchased a subscription with a 90 day trial with option to cancel for a refund. I emailed them twice to cancel 5 - 10 days before the automated renewal date and stopped the automated renewal in my account settings. I didn't get a confirmation email from them. I can prove this via email history.

  Business Response

  Date: 10/20/2023

  for security purposes, we require our customers call us via phone to cancel and rec'd refunds. It's not a problem to refund via email request if the customer is unable to call, but we never rec'd that request from this customer. It's not a problem to issue him his full refund of $599 as he did request to cancel w/in the 90 day money back guarantee period. I've attached a screenshot of the refund on his acct showing the refund and he will record a email today confirming the refund was issued. 

   

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ANG*Tech charged my credit card $199USD - I have not dealt with the company before and do not know what the charge was for. Checked my email for any correspondence from them but could not find anything. Calling their office to get voicemail saying they are closed.

  Business Response

  Date: 08/15/2023

  Customer joined an investment recommendation service called Technology and Opportunity on 9/8/2018. it has been auto renewing every year, through this year, at  the market rate. Last rate was $199.00. We are closed on Sundays which explains why he could not reach us via telephone. I have canceled his service and refunded him the $199.00 back to the card that was charged. Please see attached for screenshot of history of customer charges and proof of cancellation. 

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going through my credit card bills and i saw a transaction made by angel publishers for thier subscription even though I dont know about it. I tried to talk with them but they are not responding. I just need my refund back. The billing was on 22june.

  Business Response

  Date: 07/05/2023

  When this customer subscribed to our publication, Bull & Bust, on 6/22/22 for one year, it was with the writtain understanding that the subscription would automatically renew at the retail rat rate a year later. WE provide The retail rate was $199.00. He has since called and canceled it by calling our CS line. He was issued a prorated refund of  on 6/27/2023. please see attached. 

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/19/23 ANG*ENERGYINVEST ********** $49 5/19. " " " " $99 5/19. " " " " $179 5/19. " " " " $179 5/19 " " " " $179 5/19 " " " " $179 5/19. " " " " $249 These are all charges that are on my credit card. I subscribed to the $49 and the $249 but because they have over billed me I want the whole thing refunded, Please

  Business Response

  Date: 06/20/2023

  Hello,

  All transactions for this customer have been canceled and refunded as of 5/19/2023. Please reference the attached screen print showing all of the refunds to ******************** ending in 9308.

   

  Sincerely,

  ******* *****

  Director of ***************** | ********************** 

  ********************************************************************************

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ** ******* alerted me today to a $199 charge to my **** account ending in **** billed to ANG Tech & Opportunity (Angel Publishing LLC). I did not authorize any payment or subscription. Please intervene to refund this charge. Thank you...***.

  Business Response

  Date: 04/10/2023

  Mr ****** signed up for a 1 year subscription to our service "Technology & Opportunity" in 4/2021 for $129 w/the understanding that the subscription would auto-renew each year afterwards at the retail rate (in this case $199) unless he notified customer service that he would not like to continue. His membership renewed automatically last year and again this year. There are no notes on Mr. ******* acct indicating that he requested to cancel this service or the auto-renewal of it. As a result of the receipt of this BBB complaint, I have canceled his subscription and refunded him the $199 he was charged on 4/9/2023. A confirmation email has been sent to him notifying him of that refund.

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going through my paperwork for IRS and saw two charges from "ANG*TECH and Opportunity. I did not contract or intentionally sign up for any of their services. This appears to be an on-going charge. I cannot afford this on my very tight retirement and would never have signed up for such a thing on purpose. I would like a refund of the 2 payments (2/20 for $199 and 3/01 for $191) and any more payments they may have charged to me or may charge in the future before this can be taken care of. Definitely make sure this is canceled. Toni ******* *************** ###-###-####

  Business Response

  Date: 03/29/2023

  customer was automatically charged b/c joined auto renewing subscription to Technology and Opportunity in February of 2/2021, so he was automatically renewing in 2022 and again in 2023. he called in feb 2023 about this year's charge and was issued a prorated refund of 191. Out of good faith, I have refunded him last year's auto renew charge of 199.00 as well and sent him notification of those refunds.