Business ProfileforInternational Living

Not very adept at customer service. I received a lengthy email touting an upcoming 3-day Fast Track Costa Rica Conference, which coincided with a group tour I will be on starting there the same day the conference ends. It sounded ideal except...their advertised dates of the conference are Friday, July 18 to Sunday, July 20, 2024. However, in 2024, the dates are Friday, July 19 to Sunday, July 21--which is the same date my group tour begins. Before signing up for the conference and paying good money, I called the customer service number to ask about the conflict of email published dates of the conference versus actual dates on the calendar, and was told they would check internally and get back to me in 24-48 hours. After 48 hours, I called a second time and was told the same answer from another person--it would take 1 to 2 days MORE to simply confirm the conference dates. Why couldn't they contact the conference organizers while I waited on hold to confirm the correct dates and tell me there and then so I could finish processing my reservation to this conference that was touted as "sure to be sold out so act now and reserve your spot."? As of now, I am not impressed with the lack of customer service to give them near $1,000 for this 3-day conference, especially if they cannot answer something as simple as confirming the exact dates of the conference. It almost feels like they cut-and-pasted the wording of the entire email from another year when the dates published were correct. To date, I have still not received an email--as promised--with an answer regarding the correct dates. I am leery of how reputable this company is and whether they actually provide what they advertise at said conference.