ComplaintsforStansberry Research

• Initial Complaint

  08/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been trying to cancel my subscription to the company's service but they keep charging my **********, the latest being on 7/13/21 for 206.76. They charged me 210.94 in June, which I disputed on my **********. I would like them to cancel my subscription and return the money charged in July.

  Business response

  12/02/2021

  Business Response /* (1000, 10, 2021/09/03) */ This Customer subscribed to two different publications that by their terms would automatically renew after the Customer's initial subscription periods ended. The renewal terms, which were clearly and conspicuously disclosed on the order form, included the renewal frequency, renewal charge, the payment method, and that a customer may cancel their subscription before the renewal date to avoid incurring the renewal charge. Customers also receive an order confirmation email upon purchase, which includes the renewal terms and describes how a customer may cancel their subscription. Subscribers are also sent a reminder email before their subscription is set to renew which includes instructions of how to cancel the subscription before the renewal date. These reminder emails are generally sent 5 days before the renewal date, and in many instances an earlier reminder email is also sent approximately 30 days before the renewal date. Despite having previously agreed to the renewal terms and receiving the renewal notices, this Customer cancelled one of her subscriptions after the renewal date and requested a refund. As a courtesy, the Company issued a full cash refund. The Customer, however, failed to cancel her other subscription to her second publication, which subsequently renewed. After the Customer's second subscription renewed, the Customer filed this complaint. The Company has since resolved this matter directly with the Customer.

• Initial Complaint

  08/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On aug 8 2021 I listen to a podcast from Stansberry research in which their spokesman said the day you buy this bond you know exactly what your return on investment will be. No worries ,no sleepless nites . I sign up for it for 4500$ On the ninth when I looked at their site it was obvious there spokesman was lying for the bond is only as good as the companies finances and some go bankrupt. I immediately contacted Salsberry and asked for a refund because of false advertising.They refuse to refund but only offer credit on other services. I want them to refund my $4500. Thank you ****************

  Business response

  12/02/2021

  Business Response /* (1000, 10, 2021/09/07) */ This Customer purchased a subscription to a publication that by its terms was not refundable. The offer terms, which were clearly and conspicuously disclosed on the order form, included a one-year period from the purchase date within which the Customer could cancel the subscription and receive a credit towards the Company's other publications. The order form also contains a clear and conspicuous hyperlink to the Company's Terms of Use, which describes in numerous places that the Customer's subscription is non-refundable. Despite having previously agreed to the Company's Terms of Use and the offer terms, including the one-year credit-only policy, this Customer attempted to cancel his subscription and sought a cash refund from the Company. In addition to seeking a cash refund from the Company, this Customer also sought a refund from his credit card company (i.e., a chargeback). The Customer requested a refund because he claimed that the Company's advertising was false. To the contrary, the Company holds itself to the highest ethical and operating standards. The Company has implemented a robust compliance program to ensure that every piece of marketing copy and investment research that the Company issues is accurate and in compliance with marketing, securities, and other relevant laws. Part of the legal review process is to verify and document backup for all material factual statements. The review team also ensures that statements regarding future events are appropriately qualified. In this case, the Company explained in its presentation that bonds are not risk free, but are often less risky than stocks. The Company also explained that all investments carry risk, which is a general disclaimer that is included in every presentation. The Company did not provide the Customer with a refund because the offer terms made clear that the subscription was non-refundable and because the Customer had accessed the Company's proprietary content. The reason for the Company's refund policy is straightforward and logical. The Company invests millions of dollars in its analysts and in the investment research and guidance provided in its publications. These publications contain the Company's proprietary information in the form of detailed investment recommendations, high-level analyses of market conditions, and assessments of economic trends. If the Company were to allow temporary subscribers the ability to obtain a full cash refund after capturing its proprietary content (for example, by printing a publication containing the Company's research), this would not only diminish the value of the Company's publications, but it would also financially harm those subscribers who paid for access to that same information. Nevertheless, in an effort to maintain its high levels of customer satisfaction, the Company has resolved this complaint directly with the Customer.

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