Business ProfileforOne Stop Remodeling, LLC

On 8/29/2019 we contracted with One Stop Remodeling / ******* ****** * *** ****** to remodel our bathroom. The work was completed approx October 2019. In February 2020, we reached out to Ms ****** due to cracks in the grout work for it to be repaired. She came out in March to patch the grout and told us the cracks were due to settling. Starting in October 2022, we reached out to Mr ****** several times regarding the flooring in our bathroom becoming soft and separating from the shower. He came out in January 2023 and looked at it, told us he didn't know what the issue was and that if we had any issues we needed to contact Ms ****** since it was her company. On 3/24/2023, we took up the flooring in question and have found extensive damage that has made our shower unusable until repairs are made. We have sprayed a bleach solution to help keep kill any mold present. Based on the softness of the floor, the damage is all around the shower. We reached out to Ms ****** to ask if she was still in business and haven't heard back from her. Please find copies of our signed contract which indicate we are to use the BBB if we have any issues. I have also included images of the damage. It appears the work that what we contracted & paid for wasn't done properly or there has been a failure in the materials used. We want for our shower & flooring to be repaired / replaced as soon as possible.