We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Papi Cuisine Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    04/10/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Papi Cuisine in Baltimore Md is the restaurant. First time attending for a birthday dinner party with approximately 20 people. I ordered jerk braised lamb chops. I informed my waitress of the hair in my food in which we unwrapped together in front of about 5 of the guests from the party that were actively listening to the conversation. I've emailed the GM manager Ren ***** on 4 different occasions and only one response. He emailed me back after my first initial call attempt stating he was going to gather information about what happened and call me that Monday April 4 but No call from him. I've called restaurant multiple times and employees are very rude to the matter in which no one in management wants to assist customers concerns especially involving hair in food

    Business response

    05/01/2022

    Business Response /* (1000, 5, 2022/04/13) */ Contact Name and Title: Tierra ****** Admin Mgr *************************************************************** Dear Ivory, Thank you for reaching out to us. I'd be happy to address your concerns. Firstly, I'd like to apologize for the issue with your order and we'd like to thank you for your patience with us. We were able to investigate the situation as promised. We did check to see which employees were scheduled at the time of the occurrence. Hair nets are worn by the appropriate staff so we are unsure where the item came from. However, in situations like this we like to take corrective action by reiterating training procedures and practices to our servers, prep team and cooks. We'd be more than happy to issue you a refund per the circumstances. We appreciate you bringing this to our attention. We truly hope to see you again in the future for a better experience. Thanks again.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 4

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

1928 Fleet st

Baltimore, MD 21231

Get Directions
Visit Website
(410) 246-2166

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.