Complaints

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The food smelled and looked horrible before leaving the premises I asked for a refund and was told no I threatened to call the police then I was lied to and said I would be given a refund and once I left I got these texts and no refund

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On 7/6/2023, I saw an advertisement on Instagram for Chef T's Alaskan King crab mozzarella sticks. In order to get those I was required to pre order at the price of $ 79.99. I proceeded to order them because the video and pictures online presented exactly what I wanted. It was already said in the video that I would be able to pick up the order on Saturday, July 8th, 2023. I was fine with that. On 7/8/2023 at about 7pm I went to the location to pick up my order. I also purchased 2 southern butter teas. Initially, I noticed how standoff-ish Chef T was when she handed the gentlemen the bag containing the food. In addition to that, the bag felt very light. Once I got back into my car, I headed to my destination and once I stopped, I opened the bag, only to find a mozzarella stick full of cheese and cream cheese and hardly any crab meat. At this point I was too far to turn around and also, I knew I had been done wrong. Later that day, I sent an email to the so-called Chef to email my dissatisfaction. Only to be told that I'm entitled and a lot of other nasty things. I for one feel that it's very unfair for someone to falsely advertise products and just take my money with no remorse. How do you make videos but yet just someone something totally different.

  Bureau response

  07/12/2023

  Southern Butter By Chef T 
  *** * **** ** ********* ** *****
  
  
  Dear Representative Southern Butter By Chef T: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 7/11/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Serigne ****
  Dispute Resolution & Investigations Specialist
  ***********************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Jacqueline *****

  ******* ** *****

  Daytime Phone: ###-###-####
  E-mail: *****************************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Product Issues 

   

  Customer’s Statement of the Problem:
  
  On 7/6/2023, I saw an advertisement on Instagram for Chef T's Alaskan King crab mozzarella sticks. In order to get those I was required to pre order at the price of $ 79.99. I proceeded to order them because the video and pictures online presented exactly what I wanted. It was already said in the video that I would be able to pick up the order on Saturday, July 8th, 2023. I was fine with that. On 7/8/2023 at about 7pm I went to the location to pick up my order. I also purchased 2 southern butter teas. Initially, I noticed how standoff-ish Chef T was when she handed the gentlemen the bag containing the food. In addition to that, the bag felt very light. Once I got back into my car, I headed to my destination and once I stopped, I opened the bag, only to find a mozzarella stick full of cheese and cream cheese and hardly any crab meat. At this point I was too far to turn around and also, I knew I had been done wrong. Later that day, I sent an email to the so-called Chef to email my dissatisfaction. Only to be told that I'm entitled and a lot of other nasty things. I for one feel that it's very unfair for someone to falsely advertise products and just take my money with no remorse. How do you make videos but yet just someone something totally different.
  
  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
   

  Bureau response

  07/12/2023

  Jacqueline *****
  
  ******* *** *****
  
  
  Dear Jacqueline *****:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 7/11/2023 against Southern Butter By Chef T.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Serigne ****
  Dispute Resolution & Investigations Specialist
  ***********************
  Phone: ###-###-####

  Bureau response

  07/19/2023

  Southern Butter By Chef T 

  *** * **** ** ********** ** *****
  
  
  Dear Representative Southern Butter By Chef T:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 7/11/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Jacqueline *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Serigne ****
  Dispute Resolution & Investigations Specialist
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Jacqueline *****
  
  ******* ** *****
  Daytime Phone: ###-###-####
  E-mail: *****************************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Product Issues
  
  Customer’s Statement of the Problem:
  On 7/6/2023, I saw an advertisement on Instagram for Chef T's Alaskan King crab mozzarella sticks. In order to get those I was required to pre order at the price of $ 79.99. I proceeded to order them because the video and pictures online presented exactly what I wanted. It was already said in the video that I would be able to pick up the order on Saturday, July 8th, 2023. I was fine with that. On 7/8/2023 at about 7pm I went to the location to pick up my order. I also purchased 2 southern butter teas. Initially, I noticed how standoff-ish Chef T was when she handed the gentlemen the bag containing the food. In addition to that, the bag felt very light. Once I got back into my car, I headed to my destination and once I stopped, I opened the bag, only to find a mozzarella stick full of cheese and cream cheese and hardly any crab meat. At this point I was too far to turn around and also, I knew I had been done wrong. Later that day, I sent an email to the so-called Chef to email my dissatisfaction. Only to be told that I'm entitled and a lot of other nasty things. I for one feel that it's very unfair for someone to falsely advertise products and just take my money with no remorse. How do you make videos but yet just someone something totally different.

   

  
  
  
  
  Desired Settlement:
  Billing Adjustment
  
   

  
  Additional Comments from Consumer:
  

  Business response

  07/21/2023

  Glorious afternoon, in response to this complaint nothing was done wrong. Ms. ***** was dissatisfied with the SIZE of her fried crab stick & decided to send me a message on Instagram. I explained to Ms.White that every order made is one of one and Varies in size. As a business owner I can only control the quality of my inventory, and the highest quality was given I ensure. Ms.White just came off very judgmental in her accusation which led me to stop communicating with Ms.White. She compared another customer’s experience to her own personal preferences which I know is unlawful & unfair. I am a small black owned women owned brand that upholds my community to a standard of ROYALTY & I would never just TAKE anything from my community. Ms.White used her opportunity of unjust to PREY & SLANDER my business because of her own pre-conceived judgments. As a customer when BUYING anything it is personal choice & a service is is given. I am not an employee for Ms.White , I simply provide a service. I am honored to serve my community, I wished they could identify femininity & honor in such a form that I provide. Thank you.

  Bureau response

  07/24/2023

  Jacqueline *****
  
  ********* *****
  
  
  Dear Jacqueline *****:
  
  This message is in regard to your complaint submitted on 7/11/2023 against Southern Butter By Chef T.  Your complaint was assigned ID ********* 

   

  BBB has received a formal response from Southern Butter By Chef T. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  Sincerely,

  Serigne ****
  Dispute Resolution & Investigations Specialist
  ***********************
  Phone: ###-###-####

  
  MESSAGE FROM BUSINESS:
  
  

  Glorious afternoon, in response to this complaint nothing was done wrong. Ms. ***** was dissatisfied with the SIZE of her fried crab stick & decided to send me a message on Instagram. I explained to Ms.White that every order made is one of one and Varies in size. As a business owner I can only control the quality of my inventory, and the highest quality was given I ensure. Ms.White just came off very judgmental in her accusation which led me to stop communicating with Ms.White. She compared another customer’s experience to her own personal preferences which I know is unlawful & unfair. I am a small black owned women owned brand that upholds my community to a standard of ROYALTY & I would never just TAKE anything from my community. Ms.White used her opportunity of unjust to PREY & SLANDER my business because of her own pre-conceived judgments. As a customer when BUYING anything it is personal choice & a service is is given. I am not an employee for Ms.White , I simply provide a service. I am honored to serve my community, I wished they could identify femininity & honor in such a form that I provide. Thank you.

  Customer response

  07/24/2023

  
  Complaint: ********
  
  I am rejecting this response because: there isn't a resolution coming from this small business owner. She has again lied about our interactions because our conversation was through email. I would like for her to refund at least half of my money back for the product she gave me because again it wasn't what she advertised. If she was to produce a valid invoice reflecting the purchase of Alaskan King Crab legs for the week of my purchase, I'd be satisfied.  Otherwise,  this Chef has falsely advertised a product that I paid $79.99 for that was filled with mostly cheese. This is unfair and unacceptable for a business to mislead the customers. 
  
  Sincerely,
  
  Jacqueline *****

  Bureau response

  07/24/2023

  Southern Butter By Chef T 

  *** * **** ** ********* ** *****
  
  
  Dear Representative Southern Butter By Chef T:
  
  This message is in regard to a complaint submitted to the BBB about your business on 7/11/2023 by Jacqueline *****.  This complaint was assigned ID *********
  
  Why am I receiving another letter regarding this complaint?
  We recently received additional correspondence from the consumer in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  How do I see the new information?
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response to the consumers rebuttal?
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  How many more times will I have to respond to this complaint?
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Serigne ****
  Dispute Resolution & Investigations Specialist
  ***********************
  Phone: ###-###-####

  MESSAGE FROM CONSUMER:
  
  
  Complaint: ********
  
  I am rejecting this response because: there isn't a resolution coming from this small business owner. She has again lied about our interactions because our conversation was through email. I would like for her to refund at least half of my money back for the product she gave me because again it wasn't what she advertised. If she was to produce a valid invoice reflecting the purchase of Alaskan King Crab legs for the week of my purchase,  I'd be satisfied.  Otherwise,  this Chef has falsely advertised a product that I paid $79.99 for that was filled with mostly cheese. This is unfair and unacceptable for a business to mislead the customers. 
  
  Sincerely,
  
  Jacqueline *****

  Bureau response

  07/31/2023

  Southern Butter By Chef T 

  *** * **** ** ********* ** *****
  
  
  Dear Representative Southern Butter By Chef T:
  
  This message is in regard to a complaint submitted to the BBB about your business on 7/11/2023 by Jacqueline *****.  This complaint was assigned ID *********
  
  Why am I receiving another letter regarding this complaint?

  This is a reminder that you have not responded to the consumersadditional correspondence in the above-referenced case.  The information has been reviewed by your consultant and we believe this information warrants some additional remarks from your company.
  
  How do I see the new information?
  If received via email the fastest and easiest way to view and respond to the complaint is to use the link on the left.
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

  What should I include in my response to the consumers rebuttal?
  Please respond to the additional information that has been provided by the consumer.  If you have not already done so, please submit copies of supporting documents to your BBB using the contact information at the bottom of this correspondence.  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  In the interest of time and good customer relations, please respond within 5 calendar days.
  
  How many more times will I have to respond to this complaint?
  We appreciate the response you have already provided and our goal is to minimize back-and-forth communication.  The new information provided by the consumer may have brought up new concerns that your BBB consultant felt needed some clarification.  By providing this information, you are allowing BBB to develop a more complete picture of the situation and how to move forward. 
  
  Generally, resolving a complaint requires both parties to move from their current position to a middle ground. In your response, please state your position and if possible indicate what steps can be taken by both parties to resolve this matter. If necessary, the BBB will offer its mediation and/or arbitration services to bring a close to this matter.
  
  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Serigne ****
  Dispute Resolution & Investigations Specialist
  ***********************
  Phone: ###-###-####

  MESSAGE FROM CONSUMER:
  
  
  Complaint: ********
  
  I am rejecting this response because: there isn't a resolution coming from this small business owner. She has again lied about our interactions because our conversation was through email. I would like for her to refund at least half of my money back for the product she gave me because again it wasn't what she advertised. If she was to produce a valid invoice reflecting the purchase of Alaskan King Crab legs for the week of my purchase,  I'd be satisfied.  Otherwise,  this Chef has falsely advertised a product that I paid $79.99 for that was filled with mostly cheese. This is unfair and unacceptable for a business to mislead the customers. 
  
  Sincerely,
  
  Jacqueline *****

  Bureau response

  08/14/2023

  Southern Butter By Chef T 
  *** * **** ** ********* ** *****
  
  
  Dear Representative Southern Butter By Chef T:
  
  This message is in regard to a complaint submitted to Better Business Bureau (BBB) about your business on 7/11/2023 by Jacqueline *****. This complaint was assigned ID *********
  
  

  Thank you for your recent response, however, your consumer has informed BBB that your response does not address their issue, therefore BBB has closed this complaint as unresolved.  An unresolved complaint may have a negative impact on your BBB rating.

   

  If you have any questions about this letter or complaint, or wish to provide a further response, please contact me.

  Sincerely,

  Serigne ****
  Dispute Resolution & Investigations Specialist
  ***********************
  Phone: ###-###-####

  MESSAGE:
  
  
  Complaint: ********
  
  I am rejecting this response because: there isn't a resolution coming from this small business owner. She has again lied about our interactions because our conversation was through email. I would like for her to refund at least half of my money back for the product she gave me because again it wasn't what she advertised. If she was to produce a valid invoice reflecting the purchase of Alaskan King Crab legs for the week of my purchase, I'd be satisfied.  Otherwise, this Chef has falsely advertised a product that I paid $79.99 for that was filled with mostly cheese. This is unfair and unacceptable for a business to mislead the customers. 
  
  Sincerely,
  
  Jacqueline *****

  Bureau response

  08/14/2023

  Jacqueline *****
  
  ******* *** *****
  
  
  Dear Jacqueline *****:
  
  This message is in regard to your complaint submitted on 7/11/2023 against Southern Butter By Chef T.  Your complaint was assigned ID *********
  

  We regret to inform you that your Better Business Bureau's (BBB) attempt to resolve the complaint between you and Southern Butter By Chef T has not been successful. BBB has exhausted our resources in this attempt and will be closing the case as unresolved. While this does not take care of your issue, BBB appreciates the time you took to inform us of your experience with this company.

  Your unresolved case will be reported on the company's BBB Business Profile for other consumers to access.  It will remain on their record for 36 months, our standard reporting period.  We will use it to note any trends or pattern of complaint activity and should one be noted, will forward our case notes to the proper regulatory agencies for their review and possible enforcement.  

  Thank you for using BBB's services.

  Sincerely,

  Serigne ****
  Dispute Resolution & Investigations Specialist
  ***********************
  Phone: ###-###-####

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩