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Business Profile

Roofing Contractors

CMT Contractors
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for CMT Contractors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CMT Contractors has 2 locations, listed below.

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    • CMT Contractors

      5921 Moravia Park Dr Baltimore, MD 21206-7023

      BBB accredited business seal

    • CMT Contractors

      PO Box 28374 Baltimore, MD 21234-8374

      BBB accredited business seal

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They did my next door neighbors roof and while removing the roof trashed my yard with debris and roof tar. Instead of sweeping it up, they used a leaf blower to blow it into my yard and gardens. I have video of this from my security cameras. I called and he said they would be by in a few days to clean it up. No show, no call. My neighbor who hired them called and they said they would come clean it up. No show, no call a 2nd time. My neighbor nicely cleaned it up herself of what she could, besides all the tiny pieces now in my dirt which I'm not looking forward to growing vegetables in next year. Let me know how I can provide the video of this.

      Business Response

      Date: 01/06/2025

      My repair crew told me this was taken care of.  I humbly apologize and we will be out to rectify the situation this week.

      Customer Answer

      Date: 01/11/2025

      He has not had anyone stop by after saying multiple times that he would. Nothing has been resolved.

      Business Response

      Date: 01/21/2025

      After a site visit and talking to the customer we agreed that after the snow and ice melts he would call me and l will come out and clean any debris and overturn soil in his garden.

      Customer Answer

      Date: 01/21/2025

      Currently waiting for the snow to melt so that they can come and fix the issue. They came and we discussed a plan.

    • Initial Complaint

      Date:06/13/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had roof and 2 supposed leaf guard gutters installed and had to call them out at least 5 times to correct the gutters! I contacted the owner about the gutter in the rear of the house that I noticed is not lining up properly with the edge of the roof and again called and texted, and was promised over a week and a half ago to this day and have not heard back from the company. DONOT USE THIS COMPANY!

      Business Response

      Date: 06/24/2024

      Please contact the customer as we did go out there and found that it was a non-issue with roof or gutter. This is false information and attempted slander.

      Customer Answer

      Date: 06/25/2024

      CMT Roofers came the next day and fixed issues

    CMT Contractors is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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