Complaints

This profile includes complaints for Four Twelve Roofing ,LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Four Twelve Roofing ,LLC

  320 E 25 1/2 St Baltimore, MD 21218

  
• 

  Four Twelve Roofing ,LLC

  PO Box 4890 Baltimore, MD 21211-0890

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel compelled to share my experience with Four Twelve Roofing LLC in *********, **, as I believe consumers should be highly skeptical and cautious when considering their services. Unfortunately, my experience has been overwhelmingly negative.From the outset, the lack of professionalism was evident. Communication was nearly non-existent; they often failed to keep to the schedule we agreed upon. There were instances where staff simply did not show up or canceled last minute, leaving me frustrated and without answers.I felt that the sales practices used by Four Twelve Roofing were deceitful. They seemed to take advantage of my lack of roofing knowledge, selling me services that I later discovered were unnecessary. Despite my initial concerns about a roof leak when I first contacted them, the issue remained unresolved even after their work was completed.Additionally, I experienced significant challenges communicating with the staff they sent. I often found myself using ****** Translate to understand what they were doing, as many of them could not communicate effectively in English. This raised serious concerns about their qualifications; if they cannot speak or write in English, how can they be properly licensed?Their financing partner, Dividend Finance, contributed to my dissatisfaction by encouraging me to take out a higher loan than necessary, all while providing materials and workmanship that were subpar. For example, they installed patio boards that warped and lifted within just a few months. I was assured that longer boards would prevent these issues, yet on the day of the project, my materials were not delivered, and they used whatever was available to hastily complete the job.Overall, my experience with Four Twelve Roofing LLC has been disappointing, and I would advise anyone considering their services to proceed with caution. We still have the same leak on our roof.

  Business Response

  Date: 03/13/2025

  Good Afternoon,

   Were truly sorry to hear about your experience with Four Twelve Roofing. Its incredibly frustrating to feel misled, experience communication issues, and still have the original problem unresolved after all the time and money invested. Your concerns about professionalism, scheduling, and the quality of work are completely valid, and we regret that our service did not meet your expectations.

  No homeowner should have to deal with ongoing issues after a roofing project, especially when trust has already been shaken. We understand how upsetting it must be to feel like your concerns were not properly addressed, and we regret that communication barriers made the process even more difficult for you.
  We appreciate you taking the time to share your feedback, and if theres anything we can do to revisit this situation and work toward a resolution, we would be happy to have that conversation. Your satisfaction and peace of mind matter, and we sincerely regret that your experience has been so frustrating. Please feel free to contact me directly, my information is below.

   

  Warm Regards

  ******* *****

  Customer Success and Fulfillment 

  **************************************************************************

  ************

  Business Response

  Date: 03/13/2025

  Good Afternoon,
  
  Were truly sorry to hear about your experience with Four Twelve Roofing. Its incredibly frustrating to feel misled, experience communication issues, and still have the original problem unresolved after all the time and money invested. Your concerns about professionalism, scheduling, and the quality of work are completely valid, and we regret that our service did not meet your expectations.
  
  No homeowner should have to deal with ongoing issues after a roofing project, especially when trust has already been shaken. We understand how upsetting it must be to feel like your concerns were not properly addressed, and we regret that communication barriers made the process even more difficult for you.
  We appreciate you taking the time to share your feedback, and if theres anything we can do to revisit this situation and work toward a resolution, we would be happy to have that conversation. Your satisfaction and peace of mind matter, and we sincerely regret that your experience has been so frustrating. Please feel free to contact me directly, my information is below.
  
   
  
  Warm Regards
  
  ******* *****
  
  Customer Success and Fulfillment 
  
  **************************************************************************
  
  ************

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof was supposed to be replaced and properly installed. It never was it leak worse after they installed it I called multiple times the owner *** ***** was extremely rude and so were his employees. No one wanted to help I eventually had to call another roofing company. ********** roofing and they were so much better and professional and the install process from start to finish was amazing. Best roofing company in the game hands down 412 wishes they were ********** roofing.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Twelve Roofing was contracted to do a roof repair on January 17, 2022. The Roof replacement has continued to leak since the installation in 2022. Four Twelve has performed three additional under warranty visits to fix the leak since 2022, with the latest occurring on February 8, 2024. The roof continues to leak and Four Twelve left a voicemail stating that they will no longer be coming out to examine and check the roof, and that the leak is clearly a result from the windows that you can see in photos, and no phots were provided.

  Business Response

  Date: 03/13/2025

  Good Afternoon,

   We sincerely regret to hear about your ongoing frustrations with your roof repair. Its incredibly disappointing to experience continued leaks, especially after multiple service visits under warranty. We understand how frustrating it must be to feel like your concerns havent been fully addressed.

  Its concerning that you were left without clear documentation or photos to support the claim that the issue is related to your windows. Transparency and thorough communication are key, and we regret that you did not receive the clarity you deserve.
  If theres any way we can further discuss this situation and explore potential solutions, wed be happy to do so. Your trust and satisfaction are important, and we appreciate you sharing your experience. Please feel free to contact me, my information is below.

  Warm Regards

  ******* *****

  Customer Success and Fulfillment 

  **************************************************************************

  ************

  Business Response

  Date: 03/13/2025

  Good Afternoon,
  
   We sincerely regret to hear about your ongoing frustrations with your roof repair. Its incredibly disappointing to experience continued leaks, especially after multiple service visits under warranty. We understand how frustrating it must be to feel like your concerns havent been fully addressed.
  
  Its concerning that you were left without clear documentation or photos to support the claim that the issue is related to your windows. Transparency and thorough communication are key, and we regret that you did not receive the clarity you deserve.
  If theres any way we can further discuss this situation and explore potential solutions, wed be happy to do so. Your trust and satisfaction are important, and we appreciate you sharing your experience. Please feel free to contact me, my information is below.
  
  Warm Regards
  
  ******* *****
  
  Customer Success and Fulfillment 
  
  **************************************************************************
  
  ************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 29, 2021, we signed a contract with fourtwelveroofing to do, what we though was a roof replacement for $7,401.10. They actually performed the repair around December/ January as we were away on holiday vacation. After less than a year we noticed water damage about our bedroom on the third floor as well as along our walls on our second floor. I called around December 2022 after the spots became more profound after an ice storm. I called to ask them to come check it out but was told by the contract worker that my warranty expired. I couldn't confirm as I couldn't locate the contract but I found out after I called again in March and found out that the warranty was misrepresented and that it was still active at the time I called first time around. I emailed the company to hopefully get the repair covered no cost because they admitted he did a bad job. We identified the problem spots and they were fixed HORRIBLY. One part was even completely neglected. Admittedly, the contractor had been let go at the time of this interaction. We were offered for them to come back and do the repair again for $2999 which we believe is asinine. We' spent the year trying to find ways to hold them accountable. I'm not a Baltimore native so I am just now hearing about this option, I do truly believe that this was completely mishandled and do not deserve to pay for this damage as we were misled in the beginning and could've avoided this situation. As of now the spots are at their worst and I am truly growing concerned. Our goal is to get our roof replaced or compensated.

  Business Response

  Date: 03/13/2025

  Good Afternoon,

   We sincerely apologize for the frustrating experience you've had with Four Twelve Roofing. Its deeply concerning to hear about the miscommunication, warranty confusion, and the issues with your repairs. Your home is important, and you should feel confident in the work that was done.

  We understand how upsetting it must be to deal with water damage and the stress of trying to get it properly addressed. Its disappointing that the initial repair did not meet expectations and that follow-up attempts did not fully resolve the issue. We appreciate your patience and your effort in seeking accountability.
  If you havent already, wed love the opportunity to discuss this further and see if theres anything we can do to make things right. Please reach out to us directly, and well do our best to work toward a fair resolution. Your satisfaction and peace of mind matter to us. I have left my direct contact information below.

  Warm regards

  ******* *****

  Customer Success and Fulfillment 

  ************

  **************************************************************************

  Business Response

  Date: 03/13/2025

  Good Afternoon,
  
  We sincerely apologize for the frustrating experience you've had with Four Twelve Roofing. Its deeply concerning to hear about the miscommunication, warranty confusion, and the issues with your repairs. Your home is important, and you should feel confident in the work that was done.
  
  We understand how upsetting it must be to deal with water damage and the stress of trying to get it properly addressed. Its disappointing that the initial repair did not meet expectations and that follow-up attempts did not fully resolve the issue. We appreciate your patience and your effort in seeking accountability.
  If you havent already, wed love the opportunity to discuss this further and see if theres anything we can do to make things right. Please reach out to us directly, and well do our best to work toward a fair resolution. Your satisfaction and peace of mind matter to us. I have left my direct contact information below.
  
  Warm regards
  
  ******* *****
  
  Customer Success and Fulfillment 
  
  ************
  
  **************************************************************************