Business ProfileforMaryland Automobile Insurance Fund

I would rate this company a 0 if I could. To say I am appalled with this company's customer service is an understatement. They seem to want to only communicate via email and not actually pick up the phone to speak with someone what was in an accident with one of their insureds. On June 5th I had an accident with one of their insureds and approximately 3 weeks later I was still being told they they were waiting waiting to speak to the insured. I continued to reach out and left messages for the claims representative. I finally was able to speak with her on July 1st where she again stated she has yet to get in touch with their insured. She actually described their insured as "evading" them and she would do 1 of 2 things: 1. reach out again for contact and 2. send out an investigator to their address. She stated it could take a few weeks for an update. On July 5th I received a piece of mail dated July 1st where they could not determine who was actually at fault and concluded their insured was not responsible. I moved on to leaving more messages with this claims representative manager and even received confirmation from a customer care representative that they sent an internal message to said manager. After retrieving her email address, I sent a follow up to my phone calls. Oddly she replied within 2hrs. I replied and told her the information she received from her insured was incorrect and asked again for us to speak as I had many follow up questions. I further attached the damage from my car, done by their insured, and additional facts that I do not think were taken into account. It is August 4th and I have yet to speak with a manager. My take away is this. If you are a person who has morale's and values, and gets in an accident (that is not your fault) with their insured be prepared to be stonewalled. Their lack of customer service is laughable. its even more disappointing that a manager won't even set up a time to speak with me.