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Business Profile

New Car Dealers

BMW of Bel Air

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** has failed to register my vehicle in over 60 days which is breach of our contract on a vehicle i purchased from them. Because of their delay in registering my vehicle my auto insurance company is cancelling my policy on all my vehicles. I offered to register the vehicle myself and the ** refused. He has told me multiple times they sent the paperwork and expedited which has been lies as the *** never received any paperwork after calling them to confirm. Now the dealership has my paperwork for a vehicle i purchased and refuses to give me legal documents pertaining to purchasing and registering the vehicle in my state after they have taken my money.

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a service loaner CPO 2024 *** 430i convertible on 6/6/24 vin#***************** , I traded in my 2021 acura RDX and put $5,300 down. After my down payment and trade I am financing $59,494.39. I brought in my own financing which is **** due to the sales rep(***** ****** letting me know the only way I can get a $1000 rebate is if i didnt go throught *** finance( which was at the last min and sounded werid). I did have problems with my tire within 3 days of purchasing this certified pre-owned vehicle that was complately "checked out" before I drove 2 hours to the dealership. Nonetheless I still love the vehicle. The issue I am having with this dealership and this vehicle is that almost 4 months after purchasing this vehicle and still dont have my NJ tags. I spoke to a "title ***** ***** *******" about 2 months after my purchase and calling nonstop for my sales Rep ***** and getting the run around about my tags status, for the title ***** to advise me that shes new to the company and has no idea of what was going in with my title work. ***** did so advise me that my tag work was on hold due to the dealership not having my Lien holder info. ( which is werid becasue i brought in a check and lien holder directions when i pruchased the car) I explained my concerns and advised ***** she has all the info needed, also i explained that my temp tags are expired and no one from the dealership has reached out. After this I heard nothing from the dealership again until i called in and asked to speak with the General Manager ***** ****** because thing are taking to long and the tire i complained prior about was confirmed by another *** dealer that the tire was patched before. This are run flat tire that are not supposed to be patched, only replaced. ***** agreed to reimburse me for the tire, but also was checking the status of my title work. To this day i have got 4 temp tags from this dealer and no real *** on my nj tags.

    Business Response

    Date: 09/26/2024

    Good morning I emailed Ms. ******** letting her know that she should receive her tags next week.

    Thank you

     

    Customer Answer

    Date: 10/08/2024

     
    Complaint: 22341636

    I am rejecting this response because:   I did receive registration from the dealership of a transfer of my old tags with the wrong vehicle information on here. Should I file another complaint or can you reopen this case and see if we can get this handled accordingly.Please let me know what you can help with. I appreciate it. Thank you. 


    Sincerely,

    ****** ********

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agreed to purchase a 2019 Subaru Outback from Auto Nation on October 11, 2023. Paid in full and received the car, without title, on October 21, 2023. Have yet to receive the title on the car. Dealership sent a second temporary tag that expired 1/19/24. The car is now illegal to use in the state of Pennsylvania due to expired tags. Dealership is now non-responsive to outreach and requests for update.

    Business Response

    Date: 01/22/2024

    I have reached out and spoke with Mr. Goldstein. I explained to Mr. Goldstein what was going taking place and I was sending him a temp tag.

     

    Thank you.

    Customer Answer

    Date: 01/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    This issue has since been resolved, and I am happy with the outcome.


    Sincerely,.

    **** *********

    Business Response

    Date: 01/25/2024

    Good morning I have resolved all of Mr. ********** concerns. His last e-mail to me he stated that I'm a happy customer.

     

    Thank you

    Chris ******

  • Initial Complaint

    Date:03/03/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for two warranties I did not want. The BMW dealer refused to take these off before my purchase. The worst part of all is my vehicle never had the coating they promised to put on. They have ******* me out of my money and didn’t even fulfill their part of the deal. I either want a full refund for these scam warranties that don’t work or my money back. I bought this January 13th and still did not receive my registration or papers.

    Business Response

    Date: 03/03/2023

    To whom it may concern. Not quite sure how to respond. This is the first i heard of this complaint. If Mr. **** feels as he's been scammed. i will reapply the appearance pkg. As far as his tags i will follow up with our titling Dept. I know out of state tag processing has been taking longer then usual.

    Thank you

    Chris ******

    **********************

    Customer Answer

    Date: 03/12/2023


    Complaint: ********

    I am rejecting this response because:

    I STILL have not received my registration or a temp one from this dealer. At this point I don’t even trust you guys on my car, I’d prefer the warranty refunds. I’m not sure what my next steps will be but I’d prefer we fix the situation. 


    Sincerely,

    **** ****

    Business Response

    Date: 03/13/2023

    Tony, i reached out to my Tag and Title Dept. after receiving this e-mail. The reason for the delay is we're waiting for the title from Ford due to a payoff. We are doing everything we can to expedite the process.

    Thank You

    Chris ****** GM.

     

     

    Customer Answer

    Date: 03/13/2023


    Complaint: ********

    I am rejecting this response because:

     

    my tag expires tomorrow. Overnight me a  new tag please. 

    Sincerely,

    **** ****

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2016 *** from *********** in September 2022 and they have not issued title for the vehicle as of January 2023. I would like the dealership to issue the title to the vehicle expeditiously and provide a refund for the fees paid for the issuance of the title.

    Business Response

    Date: 02/03/2023

    I've been in contact with ********************** he sent me the smog inspection we needed in order to receive title.

    Thank you

    ***********************

     

     

     

BMW of Bel Air is NOT a BBB Accredited Business.

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