Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Fix It All Smartphone Repair has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFix It All Smartphone Repair

    Tablet Equipment

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5 Bel Air South Pkwy STE 1621, Bel Air, MD 21015-6089
    BBB File Opened:
    5/26/2017
    Years in Business:
    10
    Business Started:
    7/21/2014
    Alternate Business Name
    • Fix It All
    Contact Information

    Principal

    • Mr. Ismail Agcicek, Owner

    Customer Contact

    • Mr. Ismail Agcicek, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/07/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I went in to fix it all in ******* ** on 12/3/22 to have my granddaughters iPhone 12 back screen and camera screen fixed. I was told I needed to leave the phone there and would be able to pick it back up on 12/4/22. Upon arriving to pick up my granddaughters phone the next day I was charged $439.89 and told it needed a new front screen as well even though there was nothing wrong with it. When I took the phone back I realized it was no longer working and was receiving error messages about being unable to determine if your iPhone camera is a genuine apple part same message was coming up for the screen. The phone could no longer make calls connect to the carrier or text message and was over heating when charging. I called and was told to bring the phone back into the manager so they could see it. I brought the phone back in on 12/6/22 to show them the issues and asked for a refund $439.89 since the phone wasn't fixed and no longer working. I was denied a refund by ***** who worked on it and he called his manager *** who refused to give me his name (researched it) said he was unable to give me a refund of $439.89. I showed ***** the error messages and that the phone was not working because of the work that I was charged for. When asked about the non license parts put in the phone they denied my claim and brushed it off. I then left after the bad customer service and went to Best Buy geek squad to see if they could help. I was told by them that because there are unlicensed parts in the phone it was no longer working no one will touch it now not even apple and the phone is basically useless. This $1,000 dollar phone I paid for is now no longer good and I had to buy a brand new phone another $1,000 for the damage and fraudulent service I received. The company basically stole my granddaughters apple parts from her phone to place into phones they sell there which is scamming people out of money when paying for a service your not even receiving and no refund in return.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Greater Maryland

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.