ComplaintsforBeltway Blinds

• Initial Complaint

  07/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We consulted with Beltway Blinds on March 29, 2023, regarding the window treatments for our new home. We were presented with a sample of shutters, 2-1/2 blinds, and pictures of vertical blinds for 2 sliding glass doors. The total number of windows involved was 18. The initial installation was scheduled for June 13, 2023. The installers found the measurements to be wrong and took all of the product back to the truck except the 2 vertical blinds that were installed despite the faulty measurements. I was assured by customer service that the order would be corrected and expedited. The second install date was July 7, 2023. They did not correct the vertical blinds, they did not install any shutters; only 2-1/2 blinds throughout the house instead of 6 gray shutters,(4 in the living area and 2 in the front bedroom) and 9 white 2-2/12 blinds. There was no provision for the door and the vertical blinds remain in the original installed state. The vertical blinds in the basement do not open and close properly. Gray blinds were installed in the office and they should be white. There was no valance on either window in the front.I requested a copy of the itemized price list and asked to speak with the manager and the salesperson. I was granted these requests but none of them was fulfilled. The originating place of business indicated on the order document is now closed (7/15/2023) with no business activity or personnel. The order is not complete with only 8 windows being properly installed. We did make a significant down payment ($1,938.00) for the items discussed with the salesperson. Given the confusion over what we ordered, were never provided a price list, contract number, or order number. I think a pricing review is needed and the appropriate products should be supplied or repaired.

  Business response

  07/25/2023

  ********************* signed a work order for 16 ****** faux wood blinds and 2 **** honeycomb verticals (see attached). No shutters were ever listed or contracted to be installed. The two honeycomb verticals are installed and operate properly. However, the basement honeycomb vertical is missing returns on the valance. We have ordered the returns. The office blind is listed as "Storm Gray" on the work order (see attached). There are two outstanding service items to complete: one broken wand, two missing valances. All of these items have been ordered and expedited. As soon as we receive the items, we will return ASAP to install the missing pieces on those three items. ********************* has spoke with our management team to discuss all of this information. ********************* was not contracted for shutters, but wants them anyways. 

  Customer response

  07/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Beltway Blinds deliberately disregarded my wishes for this job and did not follow the process laid before me by the salesman as stated in my comments, and did not finish the job. I do not have a contract, pricing, or deliverables.
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  06/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'd scheduled a "complimentary" consultation for June 15th, 2022, with Beltway Blinds for installation of a ********* awning that I purchased directly from *********. However, after examining the awning and the location of the house where it was to be installed, one of the technicians told me that the awning could not be installed because it lacked several components. I was advised that someone from Beltway would call to follow up and discuss the next steps, but I was not contacted. On August 2, 2022, I messaged the representative I had been communicating with to inquire about the installation's status; the representative responded that he would "(inform) the project manager" and that the manager would contact me. That never happened. Moreover, when I recently checked bank statements from last year for tax purposes, I noticed that Beltway had charged me $1,895.00 on June 15th, 2022. I assume this was for the service that was never provided, considering the consultation was "complimentary" and presumably free. I eventually contacted the *** ******** company for installation; the appointment was scheduled and awning was installed within one week. I have texted the representative numerous times requesting a refund for unprovided services, but have received no response.

  Business response

  06/14/2023

  ************** has been refunded $1,875.00 back to the credit card used for payment. Beltway Blinds has notified ************** have the returned funds. 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Product: Motorized Awning Manufacturer: ********** Contract installers. Beltway Blinds (BBs)I ordered my product on 12 April 2023 confirmed order with down payment three days later 15 April 2023 in the amount of $2900.BBS Promise delivery within by the end of May.In the beginning, I received text messages provide any update, on a weekly,. I even received a couple of calls - all stating that my order was with the manufacturer and in production.On 16 May when I inquired about an ETA I received a text message stating that my product was shipped by the manufacturer on 6 May to the contractor BBs and they would keep me posted on a delivery and installation date.After 16 May and to date - 6 June, I have been unable to get an accurate status on delivery and installation. BBs has gone back to sending me a text message stating that my product is in production with the manufacturer. However, that is not true. As I took it upon myself to contact the manufacturer **********, who immediately assisted me and confirmed that my product was shipped. Since then, I’ve made several attempts to speak with a manager at BBs or a knowledgeable customer relations person to no avail. My requests have gone unanswered. No one will return my call. However, the same customer Rep insist on sending me a standard text stating that my product is with the manufacturer and is in production. The same person who sent me a text on 16 May stating that my product was shipped to them and that he would keep me posted on installation and delivery Both companies use my cell and email address for invoice and account information - also included in this complaint I am seeking one of two things A deliver, and install date as promised, or a return of my down payment.

  Business response

  06/08/2023

  Beltway Blinds has not received ***************************** awning. Beltway Blinds contacted the manufacturer, ********* in efforts to locate the awning as soon as possible. ********* informed Beltway Blinds they are currently experiencing shipping delays. Additionally, ********* is having difficulty locating the shipment records. Beltway Blinds demanded ********* remake the awning and ship immediately as a priority due to lost in transit. ********* agreed and will be shipping as priority. Beltway Blinds spoke with ************************* on June 7th to update on the shipping of the awning. 

  Customer response

  06/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and at this time I am find that this resolution is satisfactory to me. However, i would like to reference this ID if the order is not completed to satisfaction.  
  
  Regards,
  
  ***** ************************
  

• Initial Complaint

  05/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Synopsis of Events In-home consultation where I ordered products for a total of $1100 with 50% deposit paid on 3/13/2023. I was provided estimated manufacturing date of 14-28 days. April 12, 2023 received notification that the order had arrived and was ready for installation. Appointment was scheduled for April 18, 2023, between 10:00 to 14:00 window. At 13:42 I called BB to indicate their installer had minutes to arrive within the window. I asked for the ETA and a message was sent over to have someone return my call. At 14:23 – 23 minutes after the installation window, a call was returned by BB indicating “the company is in the midst of moving warehouses” and my merchandise was “lost between the 2 buildings, sorry”. Indicated a manager would return my call. Two (2) days later a manager finally follows up with me and indicated that my merchandise was not lost, but rather was not delivered in its ENTIRETY. Manager indicated that she expected the order to arrive on April 28, 2023. NO COMMUNICATION from BB for 2.5 weeks about my product. On May 11, 2023 when BB attempted to schedule the installation, I directed them to first call the Warehouse and confirm the QUANTITY, since my merchandise had been LOST previously. BB returned the call CONFIRMING THE ENTIRE ORDER WAS TOGETHER AND COMPLETE AND READY FOR INSTALLATION. I scheduled the installation for Wednesday May 17, 2023, between 10:00 and 14:00. I requested the installer call me the morning of, prior to the 10:00 window to CONFIRM THE TRUCK HAS ALL OF MY MERCHANDISE due to the HORRIBLE “professionalism” with BB. At 11:44 on the day of installation, BB had lost my merchandise AGAIN! The work completed at 16:34, 4 hours AFTER the installation of the other blinds. The installer called for a discount after this HORRENDOUS experience and a pitiful $100 discount was offered. *I DID NOT accept this value but BB processed a fraudulent charge to my card anyway. I did not sign the paperwork or authorize the amount.

  Business response

  05/22/2023

  ********************* was informed of the estimated timeframe of 3-6 weeks, as indicated on the "what happens next" form signed by ********************* at the time of the agreement (see attached). Number 4 on the work order agreement states Beltway Blinds is under no obligation to offer or provide any discount, compensation or reduced price for completing the installation outside of the estimated timeframe (see attached). As an act of good customer service, Beltway Blinds offered ********************* a discount nearly 10% off the agreed upon contract price. The agreement also states Beltway Blinds has authorization to process payments due using the payment method on file (number 6). Beltway Blinds installed all of ********************* custom products at the discounted rate. 

• Initial Complaint

  04/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased automatic shades for my new home. Upon installation there was one window sized incorrectly, I was assured this would be handled swiftly; here we are 2 months later with no shade, I cant get anyone to answer my calls or emails and my credit card was charged for the total amount even though job is not completed. Customer service is horrible, I shouldn’t need to create a BBB case to handle the situation, but I don’t have any choice since there’s no customer service. 

  Business response

  05/26/2023

  We remade the shade in questions and return to *********************** home on May 2nd, 2023 and installed it. ******************* as all custom products installed in her home and there are no longer any active service tickets open. ******************* is advised to contact Beltway Blinds management immediately if there is a pending issue Beltway Blinds is unaware of at this time. 

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered blinds from Beltway Blinds and my blinds contract order isnt completed. Ive had several re-measurement appointments. Half of the blinds have been installed some with valances, some without valances or returns. I have had and am having such a terrible, horrible experience with Beltway Blinds I dont know how they are still in business and had I read about the company on BBB I would have went with another vendor. My home blinds purchase is over $12K, down payment and deposits have been applied already and still missing 11 blinds/valances-returns of 19 windows. The first install of the 11 blinds was incomplete on 1/20/23 as the measurements were incorrect, notes were taken by the installer to take back for correction. Fast forward to next installation appointment for what I thought would be the completion on 3/18/23. The installer only had valances and some of those didnt nor did he have the other blinds for installation. I called while Beltway Blinds and ******/project representative gave me the run around saying no one works on Saturdays and that I would receive a call from him on Monday, 3/21 and I didnt; he called Tuesday to say hes going to check in the back for the blinds (OMG). I called on 3/21 Monday morning and spoke with ******** and she identified herself as a manager that would convey the issue with my order in the meeting that would take place that morning, she said that I would receive and email by COB; I didnt receive an email or a phone call. I would like for the product to be completely removed from my home and all monies returned because theres no resolve to complete my order. My patience has run all the way out with being lied to. THE PROBLEM BELTWAY BLINDS HAS CREATED ISNT GOING AWAY. Im next contacting an attorney to intervene to pursue fraudulent business practices and place a lien on their business. Im asking BBB to please intervene.

  Business response

  05/02/2023

  The production manager and installation manager as visited ************* and reviewed the entire project. We have reordered products to the customers request and have since returned to install them. There is 1 remaining blind that is a little too long, and we are working to replace. 

• Initial Complaint

  02/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Jan 27, 2023I entered into a contract agreement with Beltway Blinds to install new vertical blinds in my sunroom. I placed the required $2000 deposit for the blinds. Jan 31, 2023 they sent a tech out to do measurements. Feb 6, Beltway Rep contacted me to let me know my blinds were ready and the would install on Feb 17th. The day of the stall and inside the install window they contacted me and told me the tech had a car accident and they would need to reschedule. Feb 18 - a new appointment was set for Feb 24th. Feb 24th no one called or came to do the install. I called them at 3pm to request a refund and the tech told me it was too late although it was less than 30 days and no install had occurred based on their 30 / 30 guarantee. The tech I spoke with tech me he would call me back and never did. I am seeking a full refund of my $2000 deposit and an apology.

  Business response

  03/30/2023

  Since this message we have reschedule the installation for May 1st, 2023, as the customer is going out of the country. We are confident the installation will be 100% complete on May 1st, 2023. 

  Customer response

  05/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

   I am seeking a full refund of my $2000 deposit and an apology, because the company stated they had scheduled a 6th install date and they have not and have not refunded my $2000 deposit. I no longer want any services from this vendor - it's going on 3 months now and this is beyond disgraceful. 
  
  Regards,
  
  ***** *******

  Business response

  05/12/2023

  On March 18th, *** ******* was contacted to schedule the installation. ********** requested the installation for May 1st, 2023 arriving between 8:30-9:30am. On May 1st, we arrived at 9:10am, and no one was home at the residents. We waited for 30 minutes while attempting to contact *** ******* and leaving voice messages. We stand ready to complete the installation as soon as *** ******* is available. 

• Initial Complaint

  01/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased blinds in October 2022 and paid $4,781.00 by credit card. They came out to installed the blinds on November 1, 2022. I called them on 11/8/22 & spoke to ******* and asked can they come out adjusted the blinds. she stated to send an email showing the problem and I did. I did not get a response. I called again on November 22, 2023 and sent text pictures of my concern. No one as of to date responsed. Then they have the nerve to put in the package 30/30 money-back guarantee (30 days after the sale and 30 days after installation satisfaction. I still have not received a call. I want them to come out and make the necessary adjustment or give me back my money.

  Business response

  03/15/2023

  On 3/1/2023, we completed a service to do what we can to adjust the blinds. 

• Initial Complaint

  01/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My experience started out really good, from sales to the installation of the blinds. However, the installation of our cornices on December 21, 2022 went wrong. The size was incorrect and could not be installed. The installation team said someone from the company would contact me the next day to discuss. Today is January 14, 2023 and I haven't spoken with anyone who can assist me. I've called each week a couple of times a week, except Christmas week, because of the holiday. I speak with the customer service representative who can only tell me what's written on our file, management is working on the problem. I ask to have someone call me back, no phone call. On one call I asked for an email of someone who could give me information. I sent an email, to ************************************** this is suppose to be Hope ??I still haven' t received a response. In addition, I sent another message and left a comment on the companies ******** page. No response. Hopefully the owner *********************************** will see this post and have someone contact me to discuss what the plan is to replace the incorrectly measured cornices for our church.

  Business response

  02/08/2023

  Replacement cornices have been ordered, manufactured and shipped. Currently waiting on the cornices to arrive and will immediately schedule the replacements. ******************* has been updated. 

  Customer response

  02/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The cornices are scheduled for installation on Thursday, March 2.  I hope the installation will be completed as scheduled and this is the last time I'll have to discuss this issue with the company.
  
  Regards,
  
  *************************

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On September 8 I received my free consultation from the Beltway Blinds company. The two men were informative and patient. I anticipated my new treatments within the next month. October was frustrated with cancellations and worker shortages/absences extending the second measurements into the middle of the month October 14. This technician shared with me that one set of treatments were too heavy and would result in damage to the particular window if installed. He explained why and completed a change of order form. He told me that a concierge would be reaching out to me about this matter. On October 27 a thread of emails between an agent and I started and continued until November 10. Between the two dates there were phone calls and clarifications that resulted in my changing the order from one treatment to another treatment because of the warning. I asked about pricing which was the same and waited for the updated change order. It never arrived. When I called the agent I was told the original order was being fabricated. I was disgusted. The phone call, change order and document confirming the change order was never received. Fast forward a new agent was assigned. They were scheduled to call - no call. When I called the agent by name my call was dropped. When I called back within 5 minutes the agent was in a meeting for an indeterminate period of time. I left my name and number with yet another agent seeking relief to this incorrect order. The newest agent shared that the modification would be another charge since the two products are not similarly priced. They needed to review the recording between myself and the original agent. I requested the opportunity to listen to the recording as well because my notes are clear on how the earlier call went - change from the heavy item to one that would not damage my property.

  Customer response

  01/05/2023

  From: *************** <***************>
  Date: Wed, Jan 4, 2023 at 8:49 PM
  Subject: Fw: You have a new message from the BBB of Metro Washington DC & Easte rn Pennsylvania in regards to your complaint #********.
  To: <************@mybbb.org>
  
  
  Good evening ****************, 
   
  I am withdrawing my complaint. The matter was settled as desired. I could not locate a button or function on the website to formally withdraw the complaint. 
   
  Sincerely, 
   
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩