ComplaintsforBeltway Blinds

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We placed an order for 23 shades with Beltway Blinds in the end of April 2022 and we’re promised installation in June. We paid an advance of >$7,500 for an order total of $12,800. When the day came, the scheduled and installation but only for half the shades. At installation, 4 out of 12 shades were correct and the rest were all wrong -incorrect color, mechanism, size. We asked for them to take the incorrect ones back and the installers refused. The company was going to reorder. Weeks passed and they failed to reorder. The rest of our order arrived and the installers were back. This time the shades were all broken, crooked and couldn't even be operated. On July 18, their quality assurance individual came over and apologized about how poorly the shades were fit and assured that all will be reordered and the manager will call back with appropriate compensation. Our entire new house looks like a dump with their broken, mismatched, horrible product for months at this point. The manager never called. I have called them repeatedly to ask for the manager and we only got a call back when they have the reorder. We were treated extremely poorly throughout the process with no communication from the project concierge. Each time we call were promised a call back which only happened after August 29 when the shades arrived and they want their money. They keep quoting that we signed a contract that says they have unlimited tries to fix the quality of the product but will not give us any money. We have asked for a copy of the contract multiple times and an itemized bill and company doesnt respond. Everyone at this company is just fraudulent. They offered us $150 compensation for messing up our $12,750 order and treated us extremely poorly through the process. Can BBB please intervene and assist us as neither the quality nor the treatment is appropriate.

  Business response

  10/03/2022

  The initial installation revealed a couple manufacturing errors regarding color, and some defective products. Beltway Blinds worked directly with the manufacturer to ensure all products were reordered to meet the agreed upon contractual work order. We received all remade products on August 29th, 2022. Since 8/29, our customer service manager, ***, has attempted to schedule the final installation. However, ****** refused to schedule until we met their financial demands, although compensation was offered. Currently, we have them tentatively scheduled for the final installation on October 12th, pending confirmation from ******. Beltway Blinds stands ready to complete the project to specifications selected by the client.  

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered blinds from Beltway Blinds and things was great at the beginning when they were measuring my windows in my home and doing the process to purchase blinds. Upon delivery of my blinds they had the incorrect measurements in one room and ordered the wrong product so I had to wait an additional 30days for the correct product to come in plus the missing wand. After waiting 30days they still came to my home with missing product. I contacted Beltway Blinds several time and left several messages with NO RESPONSE to my concerns or issues. When ask can a discount be applied they told me no so I in turn stated I wanted to cancel my order and was told I couldn't because I received all my product which I later informed them that I didn't receive all my product so I would like to cancel and they still refused to come get product. I contacted the finance company and informed them to STOP payment and not process which confirm by two representatives ( Nicole and Raven ) only to be told they was going to process after management talked to Deborah at Beltway Blinds which has a business relationship with the company that they are not trying to damage over my purchase

  Business response

  06/13/2022

  After the initially installation of 22 blinds, 2 issues were identified. 1 wand came broken (that's the missing piece in the picture **************** provided) and 1 window came has 1 big blind, instead of 2 separate blinds. Both of those issues were addressed immediately, and reordered. **************** also requested the price of an additional window, which was provided. As soon as the replacements were in, we called and scheduled the installation. The wand came damaged, and we offered to reship directly to him or we would wait until we receive and schedule a technician to replace. **************** attempted to stop the finance company from funding the completed project when we would not meet his financial demands regarding a discount.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed a contract for indoor window shutters on February 22, with an estimate time of 6 to 10 weeks. We get a message every week that blinds are still in production. I was concerned about this so I emailed back and was told someone would get back to us. After several days and no response I called to find out what was going on I was told ship date was June 15th but product was in transit. Questioned that because it made no sense I was told ship date is when it ships from their facility not when it ships from manufacturer. I was told it's to late to cancel because contract is a 3 day cancelation but I should has for some type of compensation because it is taking longer than expected. I was then told the June 15th is just an estimate it could come in May, seems like they have no ideal what's going on. If the product happens to come in on June 15th that's 16 weeks at least with no installation. We scheduled to have these 2 rooms painted and walls repaired where curtains hung. We had expected shutters to be installed according to sales person. We now have 2 large bay windows with no shutters or curtains which were gotten rid of. It's very poor business practice to email each week stating our shutters are in production any questions email and someone will get back to you and they never follow up. When you call the office they act like your bothering them, I understand the employees are stressed if this is what's going on with all their customers. Thank you ********************* ************ if there are any questions or anything needing to be clarified.

  Business response

  05/10/2022

  **. *******'s shutters were ordered immediately following the final pre-construction meeting on March 7th, 2022. The shutters are currently expected to ship on June 15th, 2022. Delays, out of Beltway Blinds' control, from our manufacturer are possible. Information relating to possible delays was disclosed during the sale with ******************. Please see the attached COVID-19 & Shipping Delay Addendum with ****************'s signature. As soon as the shutters arrive, we commit to have the installation complete within 5 business days. 

  Customer response

  05/12/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the agreement was signed on 02-22=2022  if they needed a new measurement it would be done within 7 days, it took them 2 weeks to come measure. this already put the project behind. for shutters they would install between 6 and 8 weeks . The following outlines will take place. Step 1 my blinds will typically be ordered within 3 to 5 days of purchase any changes i want must be made within this time frame olnce ordered changes can not be made. { this was not done as they claim date of measurement was 2 weeks later} Step 2 the manufacturer will will have window treatments done in 14 t0 28 days  Step 3 when product is done their office will call to schedule appointment to install. Step 4 on day of installation the crew will arrive at schedule time , the customer must be home and we expect payment of balance at job completion. There is a sheet on shipping delays due to covid 19 the sales person said they were not having any major issues. these folks have been doing this for a while they know if there were shipping issues. i contacted their office spoke to person who is in  charge of my account she claims product is on the ocean some where best estimate mid June to land  yet also claims it has not shipped yet,  i also get an updated text and email every week. {which will probably stop now} the last one was on May 10th which states my order is still at manufacturing facility and is still in production. as you can see i am getting 3 different messages it is still in manufacturing , it has not been shipped yet it is in transit  and due here mid June. i just feel they are trying to string me along .
  
  Regards,
  
  ***************************
  

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 16 February 2022, we met with a sales person from Beltway Blinds named Bobby R***** at our home. Booby took measurements for all of the windows we wanted blinds and shades for, and gave us the examples/display of what the window dressings would look like. Through Bobby we ordered 20 sets of **** 2" Faux Wood Cordless Blinds in the **** pattern with ******** valances and Returns. As well as 3 sets of **** Honeycomb Shades. During installation of the window dressings on 24 March 2022, we noticed that the blinds/valances/returns did not match the what Bobby had ordered for us. After talking to our project manager at Beltway Blinds, we discovered that Bobby had not actually ordered the blinds, valances, and returns he had told us that we were ordering, but a different (cheaper) option. Beltway Blinds refuses to accept responsibility for this. We seek either a refund for the Blinds, or replacement for the Blinds that we originally wanted.

  Business response

  04/20/2022

  We have confirmed the faux wood blinds installed in *******************'s home matches what was purchased on the work order agreement, including the valances, valance returns and color. Please see attached work order document. We are still working with the customer as a couple of wands came damaged and are being replaced. 

  Business response

  08/10/2022

  Contract for faux wood blinds, however ****************** claims he was shown regular faux wood samples in the home by the designer. Despite the contract written clearly, Beltway Blinds has agreed to replace all faux wood basics with regular faux wood blinds. I have attempted to contact ****************** via email and phone several times over the past month. We stand ready to replace all blinds with the product ****************** is requesting as soon as ****************** responds.

  Customer response

  08/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Unfortunately my voicemail has not been functioning properly so any voicemails you may have left may not have been received. Please feel free to contact me at my email *************************** to schedule a phone call for when I am able to talk. Otherwise I will continue to call Wayne at ************ until our schedules match up.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had 11 faux wood blinds installed at my home on March 10 by Beltway Blinds, *************************************, Beltsville, MD ********** *************). Measurements were taken 2 times before the order was placed. However, one blind is too wide and was mounted on the outside of the window frame. This is the right window that is part of the bay window. The blind for the large middle window and the left one are mounted inside. The tops should be even, so this looks terrible. All 11 blinds are too long and there is bunching at the bottom of all windows. There are several extra unneeded slats at the bottom that add bulk . This is the main problem. I also am missing a wand and a valence. After the installation, while the installers were still at my house, I spoke with ***** and reported the problem. ***** then called me a few days later and I explained the problem to him. He told me the company took full responsibility because the length issue had not been explained to me, and that I would be made happy. The blinds cannot be cut to the correct length. He said that he would call me back with a solution. He did not. I called him on March 10 and he said that he was waiting for an e-mail from his boss and would call me midweek. He did not. I called him today, and his phone has been disconnected. I called *********, my project representative, yesterday, and left a voicemail for her to call me. She did not. I left a voicemail for *****, in management, today. She has not yet called back. The company offers a 30 day money back Total Satisfaction Guarantee. I am getting no response or satisfaction from this business. The days keep ticking by - this is Day 22 The total cost for this job is $2690.91 of which I have paid $1,345.46. I want a refund of the money I have paid and do not want the blinds. I have waited a fair and reasonable time for this issue to be resolved.

  Business response

  04/08/2022

  Our Director of Production has been working closely with ***************** to provide a solution. We are upgrading all of the blinds, at no cost to the client. The replacements are in production and will be installed as soon as available. 

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchased product from this company with warranty that they are not honoring stating the supplier has changed their warranty recently and my product isn't covered.

  Business response

  03/09/2022

  Our manufacture has changed their parameters and specifications of their warranty which now no longer covers this customers shades due to their oversized height. The manufacturer will no longer make a direct 1 for 1 replacement of the shades as they will not build out of specifications for quality assurance reasons. We are currently working with the customer to come up with a solution to have their shades replaced under the new parameters. 

• Initial Complaint

  02/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  HORRIBLE SERVICE & INCOMPETENT We have 13 windows that were completed by Beltway Blinds. I requested a repair of one of the Roman shades in August 2021. I was told that a new shade had been ordered and I would be contacted when it was ready. I called back in October to find out the status and I was told that the shade had been ordered but was taking longer than expected. I did not hear back from Beltway until January 2022. At that time I requested two additional repairs for two additional windows. When I asked about the initial request, the representative told me that they were looking into it. I then called back on February 4 2022 for an update. I was told that they were still looking into it. I called back again February 24, 2022 and was told that the Roman shades were discontinued in 2018!! Apparently they were never ordered in August as I was told. Then I was told it would cost $125 to repair a single blind slat. It was a total waste of time trying to get any answers or resolution. I will never use or recommend Beltway Blinds to anyone. Next time I am going to *****.

  Business response

  03/09/2022

  We have been in contact with this customer since this review. The roman shades cannot be replaced due to the fabric being discontinued from our manufacturer. We have agreed to perform a complimentary replacement of the slat as well as come up with a solution to have the roman shades repaired. 

• Initial Complaint

  02/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In November 2021, reached out to Beltway Blinds because we wanted blackout shades in our guest and master bedrooms. The Beltway Blinds salesman who visited our home said that while their products would not provide complete blackout, they would provide room darkening. Moreover, the amount of light let in would be minimal. We paid $2,481 for the shades to be installed, in addition to installing blinds in our living room. The blinds were installed on January 13th 2022, and while were happy with the living room blinds, the blinds in the guest and master bedrooms did not provide any additional darkening to for the rooms whatsoever. We emailed Beltway Blinds that same day communicating as much. On January 28th 2022, we sent through certified mail detailing the dissatisfaction with the product in the guest and master bedrooms.On February 2nd 2022, we received a call from Beltway Blinds informing us that they would not be doing anything to remedy the issue. We even tried to exercise their 30-day money back guarantee, to which they rejected.In short, we were misled by the Beltway Blinds sales department, and now the company refuses to work with us to address our complaints.

  Business response

  03/07/2022

  We have spoken to and have come up with a solution for ******************. We have placed a remake order for the customer to address the blackout concerns/potential miscommunication. The items for this remake are due in within a month. 

• Initial Complaint

  11/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/8/20 I completed a consult and placed an order with Beltway Blinds. At this time $4500 was paid for the deposit, with $4500 remaining. I was informed that the project usually takes 4-6 weeks, but due to Covid it would take approximately 6-8 weeks. A year later, my last piece of equipment was installed. This has been the most drawn out and excruciating process. The team at beltway blinds is dishonest, lacks effective communication skills, and is overall a poorly run establishment. -Only My blinds were installed Jan 6, 21. When I would call to follow up on the remainder of my order, I was told that my shutters were in the warehouse, but when the installers came out they only installed my blinds, because the shutters havent come in yet. - When my shutters were first delivered jan 2021, they werent properly measured. They sat in my windows unsecured for nearly 6 months until a new order was placed. My shutters werent properly installed until 5/29/21. -the installers had to return to put the shutters on my basement doors. They still didnt have the correctly measured shutter for my front door. -After a year of battling with a paper shade, My front door shutter was installed 10/15/21. The last valence for my basement window was just installed the week of 10/20/21. The remaining balance for my order was $4500. I advised that I wouldnt be paying the full balance due to the inadequate service that was provided. The initial offer was $250 off, then $300. I asked them to review my file and re-evaluate for appropriate compensation. I was offered $550. I refuse to accept that offer for the reasons listed above. Im asking that the BBB please intervene.

  Business response

  03/23/2022

  From: Sandy B***** <*******@beltwayblinds.com>
  Date: Wed, Mar 23, 2022 at 1:40 PM
  Subject: Beltway Blinds: Complaint Responses
  To: [email protected] <[email protected]>
  Cc: ***** ****** <*******@mybbb.org>

  Good afternoon,
  
  Complaint ID: ********
  
  Beltway Blinds Statement: Since this statement was made, our team reached out to the customer and came to an agreement regarding compensation. The project and sale are now completed and closed.
   
  Sandy B*****
  ###-###-####
  7051 Muirkirk Meadows Drive
  Beltsville, MD 20705

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May 2021, I advised Beltway Blinds that my honeycomb blind with remote control was not working. After many unreturned calls I finally talked to CJ. He arranged to have technicians come to home in mid June to repair my blind. The technicians were not able to fix the blind. They removed the blind to take it back to the store. They told me that CJ would be calling me soon to explain the next steps. After not hearing from CJ I called Beltway Blinds. I spoke to CJ and he advised that my blind could not be repaired and they would be ordering me a new blind at no cost to me. I called Beltway Blinds on October 6th and left a message for a manager. Wayne called me back the next day. He explained that my new blind had been at the store since the end of July. He scheduled an appointment for 10/11 to have the new blind installed. Once the technicians arrived they advised that they did not have the remote control needed to program the blind. At this point I am requesting a refund.

  Business response

  03/23/2022

  From: Sandy B***** <*******@beltwayblinds.com>
  Date: Wed, Mar 23, 2022 at 1:40 PM
  Subject: Beltway Blinds: Complaint Responses
  To: [email protected] <[email protected]>
  Cc: ***** ****** <*******@mybbb.org>
  
  Good afternoon,
  

  Complaint ID: ********
  
  Beltway Blinds Statement: We reached out to the customer on October 12, 2021 to order, provide, and program the correct remote for her home. The work was completed on January 24th, 2022. This project is now completed and closed. 
  
  Sandy B*****
  
  ###-###-####
  
  7051 Muirkirk Meadows Drive
  
  Beltsville, MD 20705

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩