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Marriott International, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 344 Customer Reviews
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Review fromSam Y
Date: 04/30/2025
1 starSam Y
Date: 04/30/2025
I stayed at the ******** ********* in April and my personal belongings including a Chanel bag and valuables were stolen by the hotel staffs!!!This isnt the first time weve experienced something like this!!! A few years ago, my husband had his work backpack, including a laptop was stolen on his first day of a work conference at another Sheraton location. Luckily, his laptop had an alarm enabled, and the police were able to track down the people who stole it!!Ive filed a police report and given Marriott every opportunity to address this properly. As a Bonvoy member, I expected better. What kind of crooked operation is Marriott running? Guests valuables go missing under their roof, and they claim zero responsibility. Staff with access during and after checkout yet no accountability, and no effort to make it right. This isnt hospitality, its theft hiding behind a branded front desk.Marriott International, Inc.
Date: 05/01/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromSam Y
Date: 04/30/2025
1 starSam Y
Date: 04/30/2025
Unethical and Negligent Handling of Guest Property - Stolen Chanel bagMarriott International, Inc.
Date: 05/01/2025
We have not had an interaction with the guest prior to receiving a review and then our only interaction will be the response we posted to you.Review fromKirti P
Date: 04/18/2025
1 starKirti P
Date: 04/18/2025
The owner keeps charging my credit card without my permission. This is fraud and she needs to be held accountable. Marriott has high standards and she is ruining the Marriott name. She will not explain the charges and is hiding from me. Told the staff to not talk to me. Very poor customer service.Marriott International, Inc.
Date: 04/22/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromEmmanuel H
Date: 04/14/2025
1 starEmmanuel H
Date: 04/14/2025
Royalton Splash ********** I am filing this complaint regarding a recent trip booked through **************, advertised and sold as a "Luxury Family Room" at the ***************. The room provided during our stay was far from anything resembling luxury and was instead hazardous, unsanitary, and unacceptable for any paying guestespecially considering the premium pricing. Issues encountered included: Drywall falling from the ceiling in the shower, where the roof appeared to be caving inposing a clear safety risk. Mold present around all air vents throughout the unit, creating significant health concerns. The bed was missing a section of the frame, making sleeping arrangements unstable and uncomfortable. Dirt and filth around the room, which should never exist in a property claiming to be of luxury standard. We have photo and video evidence of the conditions in the room, which have been submitted and are available for review. This booking was made in good faith based on **************'s representation of the property and room type. What we received was not just a downgrade in qualityit was a serious lapse in health and safety standards, with none of the promised luxury elements. We paid for a proper 1-week all-inclusive luxury stay, and we did not receive what was promised. We have also contacted Sunwing and the Royalton resort directly regarding these issues and are separately addressing a membership concern with ********. However, as the booking was made through **************, we hold them equally responsible for the misrepresentation and failure to ensure quality accommodations. We are formally requesting compensation in the form of a proper 1-week all-inclusive stay at the level originally promised. Anything less would be an unfair resolution to a completely unacceptable experience. Video can be sent upon request. Thank youMarriott International, Inc.
Date: 04/16/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described, as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromErnestine H.
Date: 03/19/2025
2 starsErnestine H.
Date: 03/19/2025
I'm so disappointed . I'm staying at the ************ or *************. I'm a Jewish- Christian . I don't eat pork. Before i came i ask them if they had turkey products. I was informed that. Well I caught the head of house keeping. Wow such discrimination. I asked for the manger they said there wasn't one. They both was just standing there talking about me. They are two- faced people.Marriott International, Inc.
Date: 04/02/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromHuy P.
Date: 03/15/2025
2 starsHuy P.
Date: 03/15/2025
I am writing to formally express my dissatisfaction with the handling of a matter concerning the misplacement of my personal belongings during my stay at the Marriott from September 27 to September 29, 2024.During my stay, I discovered that certain personal items, valued at approximately $155 at the time and of increased worth due to their collectability, had gone missing from my room. I promptly reported this incident to hotel management and requested an investigation into the ********* response, I received a statement asserting that an investigation was conducted and that there was no negligence on the part of the hotel. However, while I acknowledge that the door functioned properly and that housekeeping lawfully entered the room in the absence of a "Do Not Disturb" sign, this does not adequately address my concern regarding the disappearance of my belongings.I believe that, as a guest, I should have confidence in the security of my room and the integrity of hotel operations. The loss of my items, regardless of intent, occurred within the premises under the hotel's supervision.Marriott International, Inc.
Date: 04/22/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromLynne A
Date: 03/15/2025
1 starLynne A
Date: 03/15/2025
Stayed here from March 11, checked out the 13that Aloft Battery. Our company purchased about a dozen rooms. Thought it was gonna be a great experience as the check in gal was wonderful! It was her first day, and she was very sweet. The room layout is small and very weird. No hot water whole two days so you'll have a 5 min lukewarm shower. The blinding light in the bathroom you can't shut off keeps the whole room Lit all night, bring an eye mask. Air conditioner works well but it's noisey. Bed was comfy. The mirror is directly across from your shower, so hope you are like American psycho and like watching yourself! Who designed this place??? Here's where it goes from a three star review to one. I always keep the do not disturb on because I'm only travelling for two days and don't need room service. After being in a meeting for nine hours all day, I come back and find my room door as well as three others propped completely open with all our personal belongings right there for anybody to walk by and take I was charging my Apple Watch and didn't appreciate them moving my clothes. This also happened to 2 of my ********** who were very upset. I immediately kicked the door stand out from my door and put the protection lock on while I was in the shower. They still tried to come in. I hurried and got dressed opened the door and asked what they wanted and they said they had to come in and clean the carpets no notice no anything. Then the couch and carpets were soaked all night. Wet feet sloshing on hardwood floor. Very hazardous! Good thing I had house sandals I called downstairs to talk to the manager. They gave me voicemail and he never called me back. Someone named *******. They said there were notices. Nope, none of us got any such thing! Never again!Marriott International, Inc.
Date: 04/02/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromCraig H
Date: 03/07/2025
1 starCraig H
Date: 03/07/2025
Do not stay at this hotel. I travel and stay at at least 2 hotels annually, usually more. I have traveled to many different states, countries and continents. This was by far the WORST hotel experience I have ever had in the past 20 years. I was scheduled to stay here for 4 days in February 2025. 23 hours before I was set to stay, I received an email from the hotel saying I was being moved to another hotel due to "unforeseen circumstances". They said the hotel was a 15 minute train ride away. The hotel offered to comp 1 night stay. It was a 50 minute train ride and 6.5 miles away. Given that I was coming to ******* to present at a conference multiple days that week, it would have cost me more in ****/Lyft to commute back and forth. I called and emailed. I was told I would hear back. I called corporate Marriott. They told me to stay at the ********** which I did. They also said this would be dealt with. Residence inn paid 2 nights at the ****, then told me to return to the residence inn. When I entered my room, my garbage bag was filled. There was mold on my hallway ceiling. I emailed them 3 times about the mold. They did respond to my email but said nothing about the mold. Since then, I have discussed this situation with Marriott corporate 3 times. They said my first complaint was closed because "it wasn't linked to an email". Guess they couldn't make a phone call. I've been told 5 times that I would hear back from them within 3-5 business days. Guess how many times I heard back? I asked them to comp my 2 night stay at residence inn. Outside the hotel I also did not feel safe. Someone came up to me asking for money, them started cussing at me when I said I had no cash.IMarriott International, Inc.
Date: 03/08/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromLee B
Date: 02/15/2025
1 starLee B
Date: 02/15/2025
Checked in on Sunday, Feb 9 and checked out on Monday, Feb 10, 2025. There were signs the hotel was under renovation but that was not disclosed when we made reservations. So many things wrong about this hotel: 1) Refrigerator did not work in the room. 2) Shredded bathroom curtain. 3) Tear in the sheers of the curtain. 4) Housekeeper came in our room at 0345, saying she had a complaint to come clean the room right away. 5) Breakfast "hot food" was lukewarm at best. Although the above things occurred, the staff did what they could to make it better and they were all very nice. I asked for a refund. Took the manager, "******" 5 days to contact me via email and told me I was falsifying the room entry and breakfast temperature but she agreed that all the other items were true. Why would you make this up? Don't waste your hard earned money at this location.Marriott International, Inc.
Date: 03/08/2025
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is to provide our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromCarrie H
Date: 01/14/2025
1 starCarrie H
Date: 01/14/2025
I have been a Marriott member for 10+ years. I received an offer for a Marriott Bonvoy card that advertised receipt of ******* points if I spent a specific amount of money within 3 to 6 months. That was done and instead of the ******* points, I received 5 certificates for a free night where you could use up to 50K points per night.Everytime I try to use these certificates it does not work. Most cities I travel to are well over 50K points and they won't let an individual combine the certificates or certificates with the ************, I tried to use a certificate for my son who is in ******. Once again I was told i could not use the certificate if I was not the person checking in. My son is a college student on my payroll. It is easily some of the most misleading advertising and I couldn't be more dissappointed with Marriott. As I approach more liesure and travel, I will be moving away from Marriott. I was put on hold for more than 15 minutes today and told they would not be able to accomodate any changes to this program.I will certainly be canceling the credit card.Marriott International, Inc.
Date: 01/16/2025
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extends our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.
Marriott International, Inc. is NOT a BBB Accredited Business.
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