Customer ReviewsforCoventry Health Care, Inc.

Piece of junk. Terrible customer **********************. Do not provide any coverage. So many excuse..pathetic

If I could leave zero starts I would. This was the worst insurance I’ve ever had in my life. Expensive for hardly any coverage. The customer service is beyond terrible. I wouldn’t recommend this insurance to my worst enemy. The customer service is ridiculous to get intouch with. And when you do reach them they have the worst attitude. Don’t waste your time with this garbage company.

SCAM! They pretended to be the NYS of Health and made a website ad to capture people looking for NYS Health insurance on the marketplace. If they are selling a legitimate product, why did they tell me I was buying a Health Insurance PPO and get into so much detail impersonating the experience of signing up for a healthcare plan? I wish it was legit. The price was too good to be true, and I shouldve googled if and seen all the scam reports before I gave my credit card info. They had more than 20 callers try to call and sell to me a plan after I already stupidly was scammed by the 1st call. It seemed so realistic, Im so embarrassed I fell for this. If they have something to sell, they should sell it HONESTLY and let people decide if they are interested. This was 1000 percent misrepresented at every turn to make me believe I was buying health insurance for me and my family. Shame on them. I hope the ftc follows up - I formalized my complaint and hope no one else needs to go thru this.

This is a complete scam. Was told hospital visits had 8000 dollar maximum out of pocket. In reality, the fine print says that emergency room visits are not covered at all by the plan. This company should be sued and should not be allowed to operate.

I signed up months ago thinking it was a decent policy. Realized it didn't cover what I needed. I called to cancel and they are refusing to do so. Please help me.

I signed up yesterday for what I thought was 80/20 until I met the $2500 deductible. Thinking the max I would pay other than the monthly premium. Was not true. It was an 80/20 with no ceiling, and no deductible. I was told the annual wellness visit was covered under the policy, thinking I paid nothing, not true it also was at 80/20. all this was not the kicker though. When I called to ask questions about it the customer support tried to make me think this was my fault and and that I misunderstood. I didn't misunderstand I was specific in the questions I asked and I was lied to to get the sale. I tried to cancel the next day, 4 phone calls 6 tranfers, and was hung up on 4 times. 1 person (Jonathan) told me that if I cancel i would be RED Flagged and I couldn't get insurance so I should just stay there. When I told Jonathan that I wanted him to repeat what he said cause i wanted to record it, he hung up on me. Over 3 hours on thee phone, and still no luck cancelling with them. I have no choice but to do a chargeback on my card. What a horrible experience!!!

This is a scam. Do not call them. I spent months trying to cancel. The health care doesn’t even cover preventive annual exams. They add on services you don’t need for $100 per month like will preparation. Go anywhere except here.

Dave 10/5/23 Felt like I was lied to. one dr visit and blood work at local hospital. they pd $17.00 on the dr visit and i had to pay over $500.00 for blood work. the only thing i used them for all year ouch!!! hopefully new insurance will be better. The only thing worse was calling the questin line asking for help. What a mess

Do not.. I repeat do not get this insurance. I never got a card in the mail or was ever told anything about any sort of refund policy. I had to delete my card. They claimed to work with government healthcare plans and they dont. If you try and cancel youll be transferred to 7 different people, put on hold, then if you want a refund you'll need a card on file and if you cancel your plan your refund has to be reviewed by "management" I filed a claim with my bank. Dont get this.

I am receiving bills. I have talked to 20 people. Angie is telling me I am covered for the services everyone else is saying i have a limited plan. I would have never signed up for insurance that my wellness visits were not covered. I spent an hour and half with the agent making sure that i was covered with everything. I have been able to get the agents ID # W4234584. I want to talk to the person that sold me this insurance. I am getting the run around 20 people and 10 phone numbers. Not acceptable!!!!!!!!!!