Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a bid to purchase a *** ******* county tax sale property described as a vacant lot with access going through. This attached parcel map was posted on the auction bid lot description page. My bid was placed based on the parcel map the seller provided, when i actually went by to see the actual lot, there really was NO street going through nor any access to the lot. I reached out right away to both the seller ** county tax sales and Bid4assets, request this sale to be canceled and retracted for providing the buyer misleading and inaccurate information. This parcel map provided on your auction page shows access to the lot. In reality there isn't any access at all to the lot. Neither the ** county nor the Bid4assets customer support take any responsibility for providing misleading and incorrect information. Instead the kept my initial deposit of $5035.00 I am requesting a full refund of my deposit, for Mis advertising and offering to sell a lot that provided a parcel map showing access, yet there was no access.

  Business Response

  Date: 08/24/2023

  From: <******************************************>
  Date: Thu, Aug 24, 2023 at 12:30 PM
  Subject: ******************* Complaint (********)
  To: <***************@mybbb.org>
  
  Better Business Bureau and ************,
  
  Thank you for allowing Bid4Assets the opportunity to review ************** claim.  Our records indicate ************ bid on and was the successful bidder on Auction ID *******, a tax foreclosure auction Bid4Assets hosted on behalf of the *** ******* County Treasurer and Tax Collector, on October 25, 2022. Full payment was due by 4:00 PM ET (1:00 PM PT), Friday, October 28th, 2022, or the bid deposit would be forfeited to *** ******* County, per their conditions of sale. 
  
  Before being able to bid on this auction, ************ electronically agreed to be bound by Bid4Assetss terms of service and *********** County's conditions of sale. To provide a few excerpts of these terms:
  
  3.3 CONTRACTUAL OBLIGATIONS OF BUYERS AND SELLERS
  (g) Conducting Due Diligence. Bidders are required to conduct any research or due diligence of an Asset that they wish to conduct prior to making a bid. Bidders wishing to physically inspect Assets seen on the Site may make arrangements to do so at Seller's discretion.
  
  4.6 Deposit Services (BidDeposit™) 
  (d) Release of Funds - Winning Bid. If a Member is the winning Bidder in an Auction requiring a BidDeposit, Bid4Assets will forward the entire BidDeposit from available funds (less any Seller fees for this service that may apply) to the Seller to apply to the final purchase price. Should the winning Bidder fail to complete the purchase of the Asset(s), the BidDeposit will be forfeited, and the Seller is free to relist the Asset(s) or otherwise dispose of the property.
  
  The bid deposit restrictions were listed prior to ************ submitted her deposit or bid. 
  
  BIDDING REQUIREMENTS
  
  To bid on this auction, all bidders are required to become qualified by placing a deposit. The deposit of the winning bidder is automatically transferred to the seller at the end of the auction. If the winning bidder fails to perform on any auction, the entire Bid Deposit it will be forfeited to the seller.
  The lot details page specially stated “Full payment must be received by Bid4Assets no later than 4:00 PM ET (1:00 PM PT), Friday, October 28th, 2022. If the payment policy is not adhered to, the winning bidder will forfeit their deposit and may be banned from future sales.”
  
  *** ******* County provided county assessor maps as a guide, but it is the responsibility of the buyer to do their due diligence prior to bidding including inspection. Please refer to the Seller specific Terms and Conditions that *** **** agreed to at the time of bidding: 
  
  G. CAUTION: INVESTIGATE BEFORE YOU BID The purpose of the auction is to collect the unpaid taxes and to convey the tax-defaulted property to a responsible owner…Streets shown as such on the maps offered by the *** ******* County Assessor’s Office may or may not exist, and in some cases may be future streets. The burden is on the bidder to research thoroughly, before the tax sale, any matters relevant to his or her decision to bid. Bidders should inspect the property before bidding but may NOT trespass onto private property. Tax-defaulted property is sold on an “as is” basis. The County makes no warranty, either expressed or implied, relative to usability, ground location, or property lines of the properties. The prospective purchaser must determine the exact location, desirability, and usefulness of the properties. The TTC will NOT refund any deposit applied to, purchase made toward, or any payment made on a purchase agreement for a property sold at the auction based upon a bidder’s error or failure to investigate. The County assumes no liability for any other possible liens, encumbrances, or easements, recorded or not recorded. Bidders should investigate thoroughly all properties of interest prior to bidding.
  
  Based on the aforementioned, Bid4Assets is unable to accommodate *** ****’s request. The bid deposit has been forfeited to *** ******* County.
   
  We appreciate your cooperation and understanding.
  Sincerely,

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in my Bid Deposit for two bids 1) March 15th 2022 $10,000.00 2) March 19th 2022 $10,000.00 3) Totaling $20,000.00 Wire Transfer Service thru my bank: ***** ***** at the time i was not education to how to bid, so i thought every bid was a separate $10,000.00. and since then I have been bidding in every auction for Bucks County,PA with $10,000.00 on each month and transferring the money to the next bid because I felt the bids went to high at times. For some reason on the October bid allowed me to transfer to Dec bid, and September bid transferred to November(9) bid. after the bid was over the website instructed and told that all bids will be done in person from this day forward. Nov 21st I received a ****** electronic check for $10,000.00. I call and ask for information about my $10,000.00 for the December bid and I called the numbers and I emailed. One lady started helping me. I have emailed her the last two days and no response. I am so frighten by the mishandling of funds. The non responds. this is my money we are talking about $10,000.00 mean a lot to me. I am writing you for a suggestions before filing some kind of investigation for thief by deception

  Business Response

  Date: 12/13/2022

  To whom this may concern,

  Thank you for allowing Bid4Assets the opportunity to review ***************'s complaint.

  We have received confirmation from our Deposit Refunds team that they are actively working on verifying the payment received and any potential refunds due. ****************** will be notified directly by Bid4Assets once an update is received. 

  Thank you,

  Customer Support Management 

  Business Response

  Date: 12/21/2022

  To whom this may concern,

  Our records indicate a refund check of $10,000.00 will be issued on December 22, 2022.

  We are in contact with Finance regarding the status of the second refund.

  Thank you,

  Customer Support Management 

  Customer Answer

  Date: 01/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************