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Business Profile

Auto Repairs

AJ Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/23/22 My car stalled, and I called for a tow. The driver informed me that he had a shop and I decided to tow my vehicle to his shop. He took me home as this was the coldest night of the year. Since it was a holiday weekend, he let me that he won't be able to check my vehicle until Monday, Monday afternoon, I gave him a call to see what his finding, he didn't answer right away, he sent a picture instead. Through the time he had a vehicle i asked questions and he would send picture, asked instead of sending picture/videos explained to me what you are doing, He eventually told me that I had an Engine Rear Main Seal Leak, he had to take my engine out to fix it. He also fixed another problem that I had with my car without my permission. He gave me a price; I couldn't afford the price, so he dropped, and we decided to do a payment plan. I called him a Sat to discuss me picking up the car, he tells me that price has gone up because his partner didn't want to do the payment plan. I asked why the price went up, he stated that he fixed something else on me without my permission). I went to see him on Monday /2/22 to pick the car up. We settle on the original price; however, I was unable to retrieve the money from the bank due to the holiday, I can back on Tues, during this whole transaction he was Rude, Disrespectful and kept trying to go up on the price again. ON Feb 4,2023my car stalled again. On Tues 2/7/23 my car was towed to *** where the checked my car and I was told that it was my Engine Rear Main Seal that was leaking, a problem that I just paid $2500 to get fixed less than a month ago. *** gave the same quote; I have contacted AJ Auto to let him know what happened and that he should check my car out again and correct whatever issue is causing the leak. It has been a complete nightmare communicating with him, trying to get him to look at my car. He doesn't take what *** reported to me. I now stuck between correcting his issue.

AJ Auto is NOT a BBB Accredited Business.

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