Business ProfileforAntwerpen Hyundai Catonsville

The worse experience in my life! My son's 2009 Santa Fe was towed to Antwerpen Hyundai Catonsville due to an attempted theft on 12 Jun 23. It took 1 week and multiple calls (several of which went unanswered) for the vehicle to be assessed for damage repair. My service adviser, Patrick, made no attempt to contact me with any updates - all updates were obtained only when I called and was able to get in contact with someone. After 2 weeks and excessive out of pocket spending for a rental car, I requested to have a loaner vehicle which I was granted for 2 days and told that my vehicle would be ready at that time. Needless to say, this was not the case, however, I did return the loaner because I was told that I would be charged if I didn't return it by 2:00 pm. After returning from a week out of town, my vehicle was still not ready. Each time that I called, I was told that something "new" was discovered that prevented the vehicle from being repaired. Again, I only learned information when I called - Patrick did not reach out to me. I eventually received a call on 01 July from Rick, Service Manager, informing me that he was left a message to give me call and let me know that my vehicle should be ready within a few days and that they would "see" if they would have another "loaner" car from me either the Monday or Wednesday after the 4th of July. He stated that he would call me back on Monday, 03 July. Again, no call was received. After getting feed up, I reached out to another location of Hyundai and miraculously, I received a call from Rick telling me that he would look into the matter since he didn't have first hand knowledge and Patrick would not be back until 05 July. Rick further stated that he did not have a loaner, however, after hearing someone in the background speaking with him, he said he had a vehicle. Today, we went to pick-up our vehicle and was hit with rental fees totally $400 and a vehicle that was still not fully repaired. Lots of excuses were made.