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Business Profile

Urgent Care Clinic

UNI Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is trying to bill me for a data service of 2020 they did not file with the insurance or Worker’s Comp. in a timely manner and now they’re expecting me to pay the full price and to call my insurance and Worker’s Comp. and have them reopen the case which I’ve done both and neither one of them will do that because of the timeframe. When I call you and I back to tell them that they will not open the case they continue to tell me that they’re gonna look into it and call me back and I never hear from them all they tell me is that I need to pay this bill .

    Business Response

    Date: 02/29/2024

    Billing was reviewed.  The claim was entered for DOS 01/07/2020 and sent out as a paper claim within timely filing limits in April 2020 and September 2020 to the employer,  Department of Labor. After phone calls to the Department of Labor, the bill was sent by fax again in February of 2021 directly to the Department of Labor.  Follow up continued, with out payment until September 2023 when the Department of Labor acknowledged they had received the claim in 2022 and denied it as this claim was closed.  The Department of Labor advised to reach out to the patient for further information.  At that point the bill transferred to patient responsibility.  As a courtesy, and as a good faith effort we will settle this bill with a 0 balance to the patient. Reference number ********

    Customer Answer

    Date: 03/01/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

UNI Urgent Care is NOT a BBB Accredited Business.

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