ComplaintsforCollege Park Honda

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It has been one month I’m waiting for my tags of the vehicle I purchased from college park Honda. Every time I call them to see I’m my tags are ready to be picked up they say it’s not ready I need help to get my tags so I can start working on my vehicle because it’s my source of income I have invest money in it they are taking too long. Vehicle: 2020 ***** ******** Purchase date: 04/23/2023

  Business response

  06/14/2023

  Good afternoon,

  We are working to obtain **. ***** tags, and the temporary tag provided does not expire until June 23, 2023.  The tags should arrive prior to the temporary tag expiration.  Our team has contacted ************ and will continue to update him until he receives the permanent tags.

  Please feel free to contact me at ************ if you have any questions or need additional information.

  *******************
  Director of Customer Retention
  *****************

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday March 4th I brought my 2019 Honda *** in to Honda of Greenbelt at 6500 Capital Dr Greenbelt, MD 20770 for dealer recommended service. They informed me prior, when I came in for my oil change and routine maintenance, that it was suggested that I service the brake system, transmission fluid, and rear differential. Following their recommendation, I brought the car in on this day to be serviced. I dropped the car off at 8am and picked the car up at 2pm. I received my report of service and keys and was not informed of any additional services needed on the car. I left the dealership to run errands and by 4pm the vehicle started to malfunction. The car was powering down and large amounts of white colored exhaust was coming out of the exhaust pipe. I called the dealership and was told to bring the car back in. When I brought it in, they put it up on the lift and said they didn’t see any issues with the vehicle and that no engine lights were coming on so that they could diagnose the issue. However, they did witness the smoke/exhaust and strong odor coming from the vehicle. They did a test drive and told me that if there is no sensor light coming on that they could not diagnose the issue. I took the car home that evening around 5pm. I drove the car the following day for about 25 minutes and the car was driving poorly and eventually started powering down and the engine light came on. I had the car towed to Honda of Greenbelt. I called on Monday and spoke with ***** in Service, and he told me he would have the technician diagnose the vehicle. He called me back that evening and informed me that the car needed several services as the result of diesel gas mixed with regular gas in my fuel tank. I informed him that the diagnosis didn’t make any sense because I purchased REGULAR gas on Thursday March 2nd. I told him to not do any repairs to the vehicle because I was not satisfied with the explanation of what was wrong with the vehicle. I spoke with the ******* gas station at (***** ********* *** Beltsville MD) where I purchased the gas and they told me that it is impossible for diesel fuel to get in the gas tank. They said that the pump that I used does not contain any diesel fuel at all. They explained that diesel is housed on a separate pump (I have my receipt of regular gasoline purchased on pump #* on March 2nd). When I spoke with the Service Manager at Greenbelt Honda ***** ******, on Wednesday March 8, 2023 he stated “It’s not all diesel WE didn’t full it all the way” That confirmed that he basically admitted that someone at Greenbelt Honda accidentally put diesel fuel in my gas tank. When I pointed out what he had said he said, “I meant whoever put the diesel in your tank”. It sounds to me like the management knows that an employee damaged my vehicle, and they are trying to cover it up. I explained all of this to the Service Director ***** ********* and he dismissed my grievance and refuses to repair my vehicle and take full responsibility for his technician(s) damaging my vehicle. I want a thorough investigation done and for the cameras to be reviewed also. I do not believe there is diesel in my tank and if there is, someone at Honda in Greenbelt put it in there or put the incorrect fluid in my vehicle during the service, to cause it to malfunction. Whatever is the case it was damaged while in their care. I need the dealership to take responsibility and fix my vehicle at no charge to me and refund the $605 they charged for service that they suggested I conduct on my vehicle, and caused damage instead. I am a loyal customer of Honda for over 20 years. I have spent over $40,000 on Honda vehicles and extended Warranties in the past 20 years. I am very disappointed with the lack of Customer Service and disrespect from this Honda franchise.

  Business response

  03/28/2023

  Good afternoon,

  Honda of Greenbelt did not perform repairs in the gas tank and did not put a foreign substance in the tank.  Based on the color, smell, and consistency, our team feels that diesel has been mixed with regular gas.

  At this point, it would be best for ************** to contact her insurance company, and we will cooperate fully with their investigation.

  Please feel free to contact me at ************ if you have any questions or need additional information.

  Thank you
  
  *********************, Director of Customer Retention
  *****************

  Customer response

  04/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The Greenbelt Honda dealership in their response has basically admitted that they guessed when attempting to diagnose my car. My car was in their possession for a whole day and 2 hours after picking the car up my car was malfunctioning. The dealership damaged my vehicle and are refusing to take responsibility for the damage to my vehicle. The establishment has been unprofessional, rude, and disrespectful throughout the entire ordeal. It is clear to me why this dealership is not certified with the Better Business Bureau. If you are a consumer I would recommend you do business with one of the local Honda dealership's that have an A rating with the Better Business Bureau so that you avoid being scammed like I was. The Sales team sold me the vehicle up sold me for an expensive warranty. When there is an issue with the vehicle the Service team fabricates scenarios that make it impossible for the warranty to cover damages. It is a whole scam in my opinion. Let the consumer beware of this dealership.
  
  Regards,
  
  ************ (if publicly displayed please do not publish my name) 
  

• Initial Complaint

  02/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my 2017 Honda from this business. I took the vehicle in for an oil change on December 9, 2022. The vehicle had no damage prior to the service provided by ********* Honda. After the oil change was completed, the attendant held the door open for me to get into the car. In retrospect, he did this so I would not see the damage done to the mirror and door (pictures attached) while the vehicle was in for service. I drove the vehicle home and parked my car (single family home). It was dark when I arraived home. There was no way to damage or scrape the vehicle. When I got up to go to work the next morning, I saw the damage. I called the dealership and they denied they did the damage. The manager, *********************, was sent the pictures and my email about this issue. He said he would review the matter and get back to me. He never responded to me. I called and was put on hold and never reached a person. I finally drove back to the dealership and ************ was not there. They called the manager on duty, but he did not have the info. He called ************ and I was told ************ would call me later. He then called me and said it did not happen there and they would do nothing. I do not make false claims. I have been their customer snce 2018. The damage clearly happened while the vehicle was in their care. A good company would ackowledge the damage and take care of their customer.

  Business response

  02/14/2023

  Good afternoon,
  
  ******************** has attempted to reach ******************** to schedule a time for his vehicle to be inspected;however, Mr. ********* has been unable to contact *********************  Please ask ******************** to contact Mr. ********* at **********************, to schedule an inspection.
  
  Thank you
  
  *******************, Director of Customer Retention
  *****************

• Initial Complaint

  08/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took a 2014 Honda ***** Hybrid for repair to College Park Honda on 01-28-2022. The Vehicle has been sitting in the shop for over six months. During this time, We have dealt with three service managers and various employees and our experience was treatment with complete disregard, disrespect, deceit, and inconsistencies. In the mean time, the vehicle has been misdiagnosed, wrong parts ordered, and still not repaired. Our calls are not returned, promises are never kept. It has now gotten to the point where we can't get the manager to come to answer the phone or return our calls.

  Business response

  08/15/2022

  We are very sorry for the amount of time this repair is taking and for our teams lack of follow-up.  On February 23, 2022, we provided an estimate to **************. On April 1, 2022, we received authorization from **************.  On April 5, 2022, the part arrived and was sent to a facility in ************ to be calibrated.  On April 14, 2022, the part was sent back to College Park Honda because they were unable to calibrate the unit.  On April 15, 2022, ************** was advised of the status and informed that the part would now have to be shipped to California to be calibrated. College Park Honda received authorization to send the unit to California on July 21, 2022. On August 8, 202 we were notified that the company in California was also unable to calibrate the part.  On August 9, 2022, a new until was ordered and will be arriving from Ohio.  The ETA of this new part is August 15, 2022. Once the part arrives it will be sent to California for calibration.  
  

  *************************** will provide an update once we have confirmation that the until has been calibrated.
  

  Please feel free to contact me at ************  if you have any questions or need additional information.
  

  Thank you
  Rose B*******, Director of Customer Retention
  *****@rrrautos.com

  Customer response

  10/03/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:The vehicle was supposedly repaired and ready for pickup by 09-27-2022 and promised to contact us the next day. But we haven't received the call yet. 
  
  Regards,
  
  *****************************
  

  Business response

  10/10/2022

  Good afternoon,

  
  The vehicle has been picked up with an additional no-charge diagnostic test being performed for an unrelated airbag light that has been on.
  
  Thank you
  
  Rose

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle, Honda Accord, 2016 with a GAP insurance. I paid off the vehicle in November 2021, and I called to request a cancellation and refund. However, I did not get a response until I went personally and spoke with the accounting. It was explained the bank would issue a refund after 120 days. A few days later, I called the bank, and they indicated that they have not started the process because they have not receive a confirmation or required documentation from College Park Honda to issue a refund. The bank indicated to call the ************************ which is the company that holds the contract and must cancel the GAP insurance. I called company, and they indicated that College Park Honda must cancel through their online portal the insurance GAP, and they are the ones who must issue a refund. It is clear that College Park Honda, GAP insurant dept., is not providing the accurate information so I can receive a refund. I believe these are deceptive practices.

  Business response

  02/26/2022

  Good afternoon,

  We understand that ********************** is frustrated with the amount of time it is taking to receive a refund for the policy that he canceled.  Attached is a letter from ***** ***** stating that they will directly refund **********************. We did speak with a representative this week from ***** ***** who noted that a check has been cut and will be sent to **********************.

  
  Please feel free to contact me at ************ if you have any questions or need additional information.

  
  Thank you

  
  Rose *. B*******
  Director of Customer Retention
  RRR Automotive Group
  Reliable Responsible Respectful
  *****************
  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩