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Business Profile

Clothing

White House Black Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned two dresses (total $230) by mail using the label they provided. It's been over a month and made multiple calls and emails to them - and the only response is for me to keep waiting but it's been over a month. The order number was XXXXXXXXX Any assistance would be great

  • Initial Complaint

    Date:10/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tee shirt from this company back in August. The shirt was never delivered. The tracking info said that it was, but it wasn't. I contacted the company the same day to let them know that the package was not delivered at my house. They responded and suggested I check with my post office. They did not have it. So, I contacted the company again. No one ever responded, and I am out $30.

  • Initial Complaint

    Date:06/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 22, 2022 I returned a $130.00 dress (not including shipping/handing or sales tax) with all tags attached using the pre-address paid label three weeks ago and have not received my full refund. I contacted their customer service via email and phone call and did not hear from them. I attempted to handle it this way before contacting BBB. however, your business has far greater success getting a response than I have every had in these cases. Thank you Sincerely ******* ************

    Business Response

    Date: 09/08/2022

    Consumer Response /* (2000, 20, 2022/08/10) */ The company refunded the money owned. Thank you for your supportive BBB!

White House Black Market is NOT a BBB Accredited Business.

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