ComplaintsforChase Brexton - Columbia
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello! August 2021 , Howard County Community Dental School referred me to chase Brexton for dental procedures. May 10 2022 had an appointment, for TREATMENT PLAN ONLY. $40 paid. An appointment for treatment needed was set for 6-23, Fillings, Crowns. When I paid $40 Cash, Franklin/Receptionist said he would email the receipt. HE NEVER DID. On or about 6-21-22, A voicemail was left; stated my procedure scheduled for 6-23 had been CANCELED!! Last Friday, FINALLY was able to speak with Franklin. Told me to call back yesterday. Monday. Was told he could schedule an appointment in Baltimore Location; ïïïï��ï��ïï��ï��ïïï��ï��ïï��ï��Which I DEFINITELY HAD NO Interest. Plus it's not where I expected to have service done, when treatment plan was established, He also said I could wait until DECEMBER!!!!!ïïïï��ï��ïï��ï��ïïï��ï��ïï��ï��. In an attempt to be refunded my $40, spoke with a third party in Tennessee. Someone CB referred them. I was told I couldn't receive a refund because the "service " was provided. Due to the poor service And humiliation I am encountering, OTHERS will DEFINITELY hear about this. By the way, another individual said their experience was not good. Thanks!Business response
09/01/2022
Business Response /* (1000, 18, 2022/08/03) */ Case # XXXXXXXX External Inbox Brooks Woodward <*********@chasebrexton.org> 2:12 PM (0 minutes ago) to me Good Afternoon, ***** **** has been refunded her $40 payment for initial examination and radiographs. She was seen 8/2/22 for treatment and has an additional appointment scheduled for 9/12/22. We have offered to complete all her dental care at no cost to her under a dental grant. She appears to be satisfied with the resolution of her complaint. thank you, Brooks ********* DDS *************** 1111 North Charles Street Baltimore, MD XXXXX T: XXX-XXX-XXXX ext. 2604 F: XXX-XXX-XXXX chasebrexton.org WithTagline.png
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.