Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book through ****** and didn’t realize the company it was coming from was SupperBookDeals. It says it was shipped with no tracking information and I need to contact the company for shipping. Of course it’s nearly impossible to contact them. I have sent an email and I’m super upset because I needed this book for a book signing in two days. I ordered it on January 7th it’s now January 16th. I could have had plenty of time to order it elsewhere if I had known this was going to happen. I usually trust ****** companies and never have any issues.

• Initial Complaint

  Date:12/28/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely a scam. We ordered the Throne of Glass series on 12/11/2023 through this seller on ******. Our expected delivery date was 12/20 to 12/27. They marked the item as shipped on 12/13 but we weren’t given a tracking number. We contacted their chat team twice and requested a tracking number, they wouldn’t provide one and kept sending a generic response that items are shipped 2 business days after the order is made. We waited 8 business days without a tracking number and without any real communication from their customer service team before asking for our order to be cancelled and refunded. They refused to cancel our order, said our item has already been processed and shipped. On 12/20, the first day we should expect this order by, they sent a tracking number. The tracking number says nothing besides **** is awaiting for this item from the seller. Today’s now 12/27 12:00PM MST, the last day we should have received this order by and **** still has not received this item from the seller. My spouse bought through them on ****** bc he was unaware 3rd party sellers could be potential scammers. We have to wait until 12/31 to report them to ****** and get our $140.00 back. I also attempted to email them through their official website, received the same runaround response. AVOID THIS COMPANY.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my textbook on 7/19/23. Mind you, this was the second order I had to place because the first order never shipped. The 7/19 order shipped on 7/28 with an ETA of 8/2. The book has not arrived. Ive receive no additional information from the vendor. A replacement was supposedly shipbut no *** or tracking information was provided. **************** is nonresponsive and untimely. For example, they only answer 1 email at a time per 24 hours. I have asked for a refund $186 twice. I am now behind on my class and had to re order from another vendor. The company provides vague and confusing delivery information. The customer service department does not provide succinct, clear responses.

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is doing business under different names from the same address and is knowingly shipped damaged merchandise. I ordered an expensive book (list price $75) thru ******* and received it via a third party seller dba The BookPros. It was damaged and I returned it to ***************************************************************************** I then ordered the same book thru Amazon and received it through a third party seller dba SuperBookDeals at ***************************************************************************** It was the EXACT SAME DAMAGED BOOK THAT I RETURNED to The BookPros on April 26. The first time I paid $53.70 on March 26th for a supposedly new copy. I got a refund, thanks to *******. The BookPros wanted me to accept $7.50 and when I said no, didn't answer me. The second time I paid $59.59 on April 29th for a supposedly new copy. Each time I received a damaged copy of the book (The New Big 5: A Global Photography Project for Endangered Species). I'm sure ****** will get me a refund at some point and I will be shipping the book back first thing in the *********** might think, maybe they both got damaged in transit because the sellers did not pack them carefully (e.g., just a thin envelope for this heavy book). No, that would account for the first time I got a damaged item but the second time they just re-shipped the book I returned. The damage was in the same spot and absolutely identical. They have caused me over 6 weeks of waiting, returning, aggravation, etc. Each time, they took my money and the burden has been on me to get a refund. The first time, they had my money over a month before ******* helped me be able to return the book. Now they have my money again and I will have to be vigilant to get it back. It was unethical of them to send a book that had been returned already due to damage and to sell it as if it was new. And now, I can't give this as a Mother's Day Gift because so much time was wasted. They have cause me enormous frustration and stress and I still have no book.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a NEW book from the merchant, but they packaged the books very poorly, and out came damaged. While the book cost $157.92, I'm willing to accept a discount of 14.5%. Otherwise, I'd like the shipping paid in order for me to return it.

  Business Response

  Date: 04/17/2023

  Hi ****,

  We are sorry to hear your order arrived damaged.  A 15% refund has been issued and you should see on your Alibris order in 2-5 days.

  Please let us know if you need anything else.

  Sincerely,

  Customer Service

• Initial Complaint

  Date:03/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2022 I ordered a paperback book "The Rapture Ques" from **********. the third party vendor is Superbookdeals.com As of this writing it is March 27th and still no delivery. I've reached out to the vendor without satisfactory solution - still no delivery. I've reached out to ****** without a solution - still no ************ pay good money in good faith on a site advertising a product and the product does not arrive and there is no recourse from the vendor. They should rename their store - Super Book Rip-Offs.

  Business Response

  Date: 04/17/2023

  Hi ***,

  We are sorry to hear that you order did not arrive timely.  The order was shipped using **** tracking # 9241990217526502539102 and does now show delivered on March 30th.

  If you are unhappy with your purchase, please initiate a return on the Amazon site. 

  We appreciate your patience.  Please let us know if there are any other issues we can help out with at this time.

  Sincerely,

  Customer Service 

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book from their website the book was delivered but it wasn't to my satisfaction so I returned it for a refund .They received the book back last Wednesday as I was able to track it .They have still not issued my refund and are ignoring all my messages the book cost me ***** which I can't afford to be at the lodd.of

  Business Response

  Date: 04/17/2023

  Hi *****,

  We are sorry to hear that you were not pleased with your order.  Can you please confirm your order number and the tracking number of the delivered returned.

  Thank you for the additional information. 

  Sincerly,

  Customer Service 

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7th, I placed an order for a textbook that was $85.12. The order number is #SBDxXXXXXXXX-jA. I then tried to cancel it later that night. By the time SuperBookDeals had responded to me (Aug, 9), they said my order was already processed and could not be returned. I then waited a few weeks for my order to arrive. They never sent me a receipt, order confirmation, or shipping confirmation (until the day before it arrived), even though I asked multiple times. SuperBookDeals' policy on return is it must be sent back within 30 days of the day it was received. The return order was well received within this 30-day period - I paid for tracking on my package just to make sure it was received. I also took a picture of the package and all its contents to ensure it was the right address if they tried to claim they didn't receive it. They received it on September 13, but by September 30th, they still had not issued a refund. I emailed them and they responded a refund had been initiated and to expect it in my account in 3 to 5 days. By October 18th, I still had not received my refund, so I emailed them again. On October 21st, they had responded that they had never received my order and thus could not send me a refund. At this point, I knew they had been lying to me and had no plan of sending me a refund. I then sent them an email discussing this lie with screenshots, and they responded to me on October 27th that a refund had been initiated and did not address the fact they had lied to me. It's November 17th and I have still not received a refund.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a book on August 13, 2022 and paid $102.89. I received the book and I then returned the book on August 31, 2022. It was received at their facility on September 6. I have contacted them numerous times and have been told that a refund has been issued more than half a dozen times. The latest "refund" promise was on November 2. I have since contacted them to ask the status of the refund and they start the whole process over again of please provide us with all your information so we can better serve you. This is the tracking number (USPS) for the book when I returned it: XXXXXXXXXXXXXXXXXXXXXX Latest Update Your item was delivered to the garage or an alternate location at the address at 12:17 pm on September 6, 2022 in ********* ** XXXXX. This is the email I received from them on November 2, 2022 ##- Please type your reply above this line -## Your request (XXXXXXX) has been updated. To add additional comments, reply to this email. EMOTIVE - Group 3 (Far Corner) Nov 2, 2022, 15:15 EDT Thank you for your inquiry. The returned item has been received and a refund has been initiated via your account. You will receive an email notification confirming the refund process has been completed within the next 3-5 business days. Please feel free to contact us if you have any questions, and we hope you will consider ordering from us in the future. Sincerely, Customer Service SuperBookDeals

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book and never received it. Nor did SuperBookDeals.com send me any shipping/tracking information. . Super Book Deals is a scam website. The listed phone number for this retailer connects to a different "company's" switch board where the caller is told to leave a message for customer service. I did not receive a call back. I sent email to customer service asking for the book and tracking information or a refund. My email was not answered.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/09/19) */ ***************@superbookdeals.com Thank you for your inquiry. In order to better process your request, please include the necessary information so that we can follow up on your order status. Could you please provide your internet order number, the order date and any other pertinent item/order information. Note that for security reasons, we are not allowed to open attachments. Please reply with the requested info in the body of the email in text format. Sincerely, Customer Service SuperBookDeals