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Business Profile

Roofing Contractors

H.G Wilson Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was commissioned to repair and re-coat roof in 03/2022. Roof was showing signs of mildew in 08/2024. Company has been contacted several times via phone and text and agreed to honor the three year warranty but has made no attempts to do so; continuously claiming they will come at the earliest availability or unable to service immediately due to weather, which continued to exasperate the issue. It has been over two months since initially filing the request with the company and no follow-up service has been provided; resulting in black mold growing in the original mildew spots. An insurance claim has been placed, attorney contacted and the attorney general will be notified.

    Business Response

    Date: 10/22/2024

    Coating work was completed on 3/16/2022
    Warranty work was completed  on 10/21/2024

    was out of town customer did not want my son to do repairs so we had to delay till I got home 

    damage on roof was not caused by faulty work but by damage by some other occurrence as seen in photos 

    Customer Answer

    Date: 10/23/2024


    Complaint: 22420864

    I am rejecting this response because: the company has a history of being dishonest concerning the follow-up work done for the warranty. It is untrue that the warranty work was delayed due to my unwillingness to work with the son of the company. This only became a stipulation once the son, **** Jr. was unresponsive and untruthful about his follow-up with me which occurred from my initial call in 08/2024 until my call to his father, **** Sr. in 10/2024, two months after first attempting to secure the work being done with his son. Given my experience, I do not trust the company and have an insurance appraiser coming this Saturday, 10/26 to investigate the quality of the warranty work and cause of the need to the repair. Once I receive that report, I will reconsider rescinding my complaint or continuing to work with the Better Business Bureau to obtain what is warranted to me through my three year warranty.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:01/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2023 - H.G. Wilson was contacted to repair the roof and basement. They were paid $3500, but did not provide visual proof of the service, a receipt, or the warranty that was promised. December 2023 - H.G. Wilson was contacted to repair the roof because it was leaking once again. They were $600 in cash and did not provide a receipt, warranty, or visual proof of the work being completed. I tried to visit their physical location after they continued to ignore my calls and texts, but it was *** store.

    Business Response

    Date: 02/02/2024

    April work was not roofing but to replace drywall ceiling and wall and do repairs in basement due to flooding including 


    drywall replacement 

    fixing 2x4 wall joists 

    painting of basement 

    Customer Answer

    Date: 02/10/2024

    The company only responded to the incident in April and not the most recent event that occurred in December of 2023. They were called to look into my roof and did some work on it, but it was unsatisfactory which is why my bedroom ceiling is now leaking. They also failed to provide a receipt or warranty which was promised. 

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company was contracted to resurface my driveway. I told the owner that it may rain, and I would like to delay the job. The owner indicated that if it rained, they would come back out and redo the job to make repairs. It rained later that night, and the applied material was washed out. I called back and was told they would schedule a redo in 3 weeks. I call back to schedule and they avoided my calls. The driveway appears to have been damaged with the applied materials. At this point, I would simply like a refund for another company to perform the job. It will cost me more, but the owner does not give me the impression of being honest.

  • Initial Complaint

    Date:07/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (Please note that my home has security cameras, and I can prove my claims.) On Friday, July 16th, 2022, this company came to my home to do repairs. They promised pictures of their work (roof plus gutters), as well as a completed receipt for their work. They've not provided it as of yet, and Maryland law requires receipts. That said, they charged my credit card for nearly $500, and they cannot justify the charges.

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 5, 2022/07/19) */ Before and after Pictures was shown to customer Invoice was emailed to customer she never received it so it was resent over Consumer Response /* (3000, 7, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They're lying. They didn't send me a receipt until they read this complaint. After the complaint, I received dozens of pictures via text messages, as well as a highly deficient receipt. The receipt is highly deficient because it is not detailed and does not demonstrate how they arrived at the amount that I was charged for. Therefore, it is possible for them to have inflated charges and cost, as well as evaded the payment of taxes. Additionally, the array of pictures does not explicitly corroborate with the receipt, and there is no way to ascertain how these pictures relate to the receipt details. More reputable companies, such as **************** will ensure that the charges are detailed, and the pictures that are taken are inserted into the invoice, so that there is no confusion. Nothing further is requested. I have learned a lesson. I won't be using them in the future. The receipt and pictures are garbage and cannot be used for tax purposes. To anyone out there reading this complaint, BEWARE! Business Response /* (4000, 11, 2022/07/29) */ Pictures and receipt have been sent the customer received them

H.G Wilson Contracting is NOT a BBB Accredited Business.

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