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Business Profile

Cell Phone Repair

Cell Fix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my cell phone to this company to have the screen repaired. I paid 220.00 for this repair. 3 weeks later, the screen completely detached from the phone and is hanging by a wire. I took the phone back after calling and the owner saying hed look at it. He took one look at the phone and said he was not responsible for repairing the phone. There are no scratches or cracks on the screen but he insisted I had to prove I did not drop the phone. Then he proceeded to say, I didn’t have a warranty. I expressed I was there 3 weeks prior and had this phone repaired only for the screen to completely lift from the phone its self. He refused to repair it and said he’d give me a discount to have him fix it again.

    Business Response

    Date: 02/22/2024

    Customer came our store with her son broken phone, internal broken and Ripped flex cable that not covered by warranty.then she and her son started misbehaving and yelling to me. But I offered her to pay only screen cost and I will fixed your phone free of labor cost but she refused to pay any penny and she Threading me that she working at better business bureau and if I will not fix her phone free she will cancel my business license. Then I called mall security but before security came they gone. Anyway I can send some pictures on our store warranty since and also Wholesalers warranty since if you want. Also I’m still willing to fix her phone if she willing to pay only screen cost..

     

    thanks

    riaz

    Customer Answer

    Date: 02/22/2024


    Complaint: 21273676

    I am rejecting this response because: I paid 220.00 for my screen to be replaced  and yes, it was replaced but as you can see in the picture, the screen completely came apart from the phone. There is no valid excuse as to why I should need to pay a single dime for a malfunction that was cause by the business’s failure to repair the phone properly. The part replaced was provided by the business as well so why would I need a warranty on a part the business provided to fix the phone with. I want a full refund. I did advise the owner that I would be contacting BBB to inform them of his unethical business practices and that he should not have a business nor a business license if this is the kind of ********** business he will be doing. 


    Sincerely,

    ****** ****

    Business Response

    Date: 03/01/2024

    Hello, good morning. I’m very sorry for all inconvenience. I hope we can make this happen as you want but we have to follow the rules. Our store doesn’t have refunds policy but on your case it’s totally difficult because you already physically damage the screen. So I’m very sorry I can’t help you for refund. As I said before we can help you for not charging any labor costs if you are willing to pay screen cost only. Thanks again 

    Customer Answer

    Date: 03/01/2024


    Complaint: 21273676

    I am rejecting this response because:

     

    when I bring a phone to be repaired and the screen completely falls off 2-3 weeks later with zero damage to the phone or screen, there’s an issue. No one ever advised that we would be needing any type of warranty on malfunctioning parts issued by the repairer. This is to no fault of our own and I will be escalating this issue through other channels as well. This is unethical, **********, and shameful. I refuse to pay anymore money for something that is the companies fault for not replacing the screen correctly. 

    Sincerely,

    ****** ****

    Business Response

    Date: 03/06/2024

    Hello, sorry again for all the inconveniences. We are very sorry that. Again we can help you not to charge any labor cost for your screen repair if you willing to pay only screen cost. Our Wholesale provider do not accept return any screen like this damaged so as we said we can’t fixed your screen free.and we provide you there return policy. Hope you consider it. Thanks 

    Customer Answer

    Date: 03/06/2024


    Complaint: 21273676

    I am rejecting this response because I refuse to pay more money than I’ve already paid. I paid for it to be fixed and you failed to do that. You have multiple bad reviews for similar issues. This is not just me this has happened to. I will continue to escalate this issue to the appropriate level.


    Sincerely,

    ****** ****

Cell Fix is NOT a BBB Accredited Business.

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