Business ProfileforMayes Plumbing & Heating

I purchased a home on 4/13/23 and took possession of the home on 4/17/23. During the home buying process, I had a home inspection completed. The home inspector noted as a major concern "the bottom of the water heater tank is starting to rust. Recommend licensed plumber evaluate." An addendum was added to the contract stating the sellers would have a licensed plumber inspect, repair and/or certify the hot water heater. The sellers provided an invoice from Mayes Plumbing & Heating LLC dated 3/6/23 certifying the water heater was functioning normally. I moved in to the house on 4/22/23. On that day, I discovered there was no hot water in the house. I had a licensed plumber to come out to 4/29/2023. The plummer stated the water heater just don't stop working suddenly and I needed a new water heater. I contacted my real estate agent who contacted the agent for the sellers of the home. That agent informed my agent that the sellers stated they had hot water up until the last day they vacated the house--4/17. My agent suggested I contact the co. who certified the water heater. On 5/2/23, I contacted Mayes. The representative from Mayes said they had no record of certifying a water heater at my new address. I informed the rep that I had a receipt in hand. She researched while I was on hold and came back stating the last time service was performed at the address was for a home warranty covered repair for a garbage disposal and that there was no record of a visit for a water heater. I contacted my agent again who contacted the sellers' agent. They informed us that the reason there was no record was because he is friends with the owner and the owner performed the inspection. The certification from Mayes provided assurance that the water heater was functioning. As a result, I finalized the home purchase. This certificate is questionable and presents a customer service concern. 2 outside expectations state the water heater is bad.