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Business Profile

Remodeling

Sundance Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

This profile includes complaints for Sundance Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sundance Homes, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/17/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Sundance on December 14 and paid them 3758 (estimate)which was half of the estimate for water damage to my house. From the insurance company Jason came out in January and did an estimate of his own supplement to the insurance companies estimate. Sundance estimate came in at around 68000$. The insurance company rejected a lot of what he put in it. A lot of fluff. The insurance company revised the estimate and came up to 40000$. Jason insists it still to far apart and has done nothing. He now does not return calls and his office does not response to calls. I would like my deposit back and to be done with a bad contractor.

      Business Response

      Date: 10/20/2022

      Business Response /* (1000, 5, 2022/10/18) */ I have been in contact with client on this multiple times. We cannot get to a resolution with his insurance company on pricing after multiple attempts. I spoke with Mr.***** this morning about hiring a public adjuster to get this claim to resolution which he was in favor of. We cannot proceed with the work until we have pricing and the scope of work nailed down. Consumer Response /* (2000, 7, 2022/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I spoke with Jason and we are moving forward with public adjuster and he will work with him.

    Sundance Homes, LLC is NOT a BBB Accredited Business.

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