Complaints

This profile includes complaints for Dentist in Edgewater's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dentist in Edgewater

  15 Lee Airpark Dr Suite 100 Edgewater, MD 21037-1239

• 

  Dentist in Edgewater

  1135 Annapolis Rd Odenton, MD 21113-1633

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $3800 to have Invisalign in 2016 and started my process in 2017. Doctors have come and gone, he pandemic and a host of other issues at Strong Smiles. My treatment was not completed and my teeth are still visibly crooked. I was informed by an employee that the new Dr. P that she cannot take my case and to seek further assistance from an orthodontist. Having to do so, I had to want to charge pay additional money to the ortho dentist at the cost of $3000. I was very compliant the entire time at String Smiles. I still have my very last tray from them, which is being used to keep my teeth in place until my trays from the new doc comes in. It is now 2022 and this has been a long drawn out process with Strong Smiles. I have contacted them numerous times by phone and email, requesting a partial refund since my treatment was not completed and with unsatisfactory results. I got the Align company involved and they have reached out to them as well. I have not heard back from Strong Smiles and this is very disappointing. I was a patient for many years and this ended poorly. Please offer any assistance about getting some sort of refund. Thank You

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I went to Strong Smiles for my cleaning. I arrived 15 minutes early for my 4pm appointment. The process didn't begin until 4:15pm. The person who does the cleaning spent a lot of unnecessary time talking about my lower lip. Strong Smiles recommended that I go see Trevann *** back in late 2021. I scheduled an appointment in March of 2022. Five minutes into the visit my takeaway is that Trevann *** is an ***** who has no clue what he is doing period! On top of that Strong Smiles denied having ever referred me to him in the first place. I was then referred back to Edna ******. I had scheduled an appointment with Edna ****** in the summer of 2021 however they'd canceled my appointment one day prior to my appointment for reasons unknown. Anyway the person was fixated on my issue which she's not an expert on. I don't appreciate someone speculating that I may have oral cancer just because there's something going on unrelated to my teeth. I also don't appreciate the excessive criticism of my brushing habits. The reason for going to get my cleaning every three months is so that someone who's supposed to be professional can do it! If I was able to get all of the issues resolved myself there wouldn't be any need to continue to get this done quarterly! If all I am going to receive is abuse going forward then I'll have to find another dentist.