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Business Profile

Online Retailer

Try Perfect Shop Discount

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/22 I paid$7.95 for shipping on a set of pans,and when I called to find out about a tracking number or shipping date, I was told this was a subscription service, and the $7.95 was for a sweepstakes entry fee. My confirmation email stated it was for an order for the pan set, and all I was paying was shipping charges. I feel the ad and the confirmation email were very deceptive and would like my money back, thank you.

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was notified by this company that I had one a set of ninja knives. and that I jad to pay the 6.95 shipping fee I noticed several days later that they charged my card 68 dollars that was not authorized. I talk with someone finally after 37 phone calls and they told me I should of read the fine print. there was no fine print and they committed credit card ***** by charging my card I don't want to pursue legal matter I just want the subscription canceled and My money refunded. do to the **** they are running thanks ****** *********

    Business Response

    Date: 02/24/2023

    Greetings,

    We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and so will refund the $68.89 membership charge. The refund will be provided via e-check to the email address on file ************************* before the end of the week of 02/27/2023.

    Please be aware that the customer was required to read and agree to the terms and conditions below before signing up for the monthly membership. Furthermore, we confirm that the customer's account has been closed and will receive no further charges. 

    "In addition to the $7.95 S&H I am paying now, I understand and agree the following: By clicking the Order Now button, I will immediately be charged only $7.95 S&H to ship my FREE Knife Set , which is a welcoming gift for joining the Consumer Direct Savings store. I will also be charged $54.95(Visa)/$68.89(Master) for my 1st month membership within the next 48 hours, but with the FREE Knife Set and the $125 Gift Card to the best consumer gadgets club on the web. That by being a member of the Consumer Direct Savings store, I will receive the $125 Gift Card EVERY MONTH and will have access to direct-from-factory savings on hundreds of products! I will receive even more savings after the 1st month membership with a loyalty discounted rate of $54.95(Visa)/$68.89(Master) monthly for my membership. Prices are subject to change without notice. I also understand that I am free to cancel my membership at any time by simply contacting Customer Service at ###-###-#### and I will not be charged further."

    Kind regards,

    **********************************
    ###-###-####

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an offer to get a Yeti Backpack cooler. I was only required to pay the $7.95 shipping fee. I paid this via my debit card on 10/31/2022. I received an order confirmation email from the company on 10/31/2022 (Confirmation #: XXXXXXXXX) for the backpack order total: $7.95. On 11/7/2022 I see a charge of $54.95 on my bank statement from Uniquehardwarelimedc XXXXXXXXXX Va. I called the number *********** and spoke with a customer service representative. She told me that these charges were for a recurring subscription to facial creams or something like that. I told her I did not order anything like that and that I wasn't aware of this subscription and did not authorize the charges. After requesting a refund of all charges, she told me her company doesn't do refunds and that I should have read the small print. There was no small print nor any mention of recurring charges. After much discussion, she said they would give me a 40% refund and I could keep a $100 voucher that they would send for me to use at their online store. I didn't want that. I requested she cancel the account and refund me all my money. She did came back and said she could use her employee status and get me 70% refund but no voucher. I rejected that because I did not authorize and wasn't aware of any follow-on charges. I again asked for a full refund and was told she would not do it and if I wanted to dispute the charges with my bank, please do but it is not guarantee that their legal team would issue a refund. I mentioned I would be contacting the BBB and she said, do what you have to, but our legal team will not refund you your money. I am requesting assistance to get my $7.95 + $54.95 refunded.

    Business Response

    Date: 12/28/2022

    Business Response /* (1000, 12, 2022/12/10) */ Greetings, We are in receipt of your complaint on behalf of the customer. We understand the customer's frustrations and so have refunded the $54.95 membership charge to the Visa Card ending in **** on 2022-12-10. Please allow 3-5 business days for the refund to be reflected in the customer's account. Please be aware that the customer was required to read and agree to the below terms and conditions before signing up for the monthly membership. "Congratulations on being permitted to enter the giveaway! We will select one customer out of every 1000 entries to win! By entering, you agree to pay, $7.95 USD the day you place your order for a guaranteed placement in the contest to win. If you do not win, you will be billed after 2 days to enter the main contest to win, and 1 contestant will be chosen out of the 100 to win. There forth, every 30 days, you will be entered to win for the price of $54.94(Visa)/$68.89(Master/Discover) monthly for $54.94(Visa)/$68.89(Master/Discover) USD conveniently from your billing source to enter the sweepstakes and INCREASING your chance to win by 50%! (ie: 1 out of 50, 1 out of 25 etc) You can cancel your membership anytime by calling or emailing in if you do not feel that this product is right for you, and we will stop all monthly charges of your payment method. You may cancel at any time or call/email to get a refund at any time. You may cancel an order at any time. If you wish to cancel and order, please call Customer Service at (XXX) XXX-XXXX and a refund will be issued to you. Refunds will be granted and posted to your account within 5-7 business days."

Try Perfect Shop Discount is NOT a BBB Accredited Business.

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