Share
Business ProfileforPhelps Water Co.
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Products & Services
Business Details
- Location of This Business
- 180 Mayo Rd PO Box 117, Edgewater, MD 21037-0117
- BBB File Opened:
- 8/12/1996
- Years in Business:
- 67
- Business Started:
- 1/4/1957
- Business Started Locally:
- 1/4/1957
- Business Incorporated:
- 8/19/1986
- Accredited Since:
- 12/8/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of Pl0179 for this business, issued by Maryland Dept. of the Environment. The expiration date of this license is 9/30/2024.
These agencies may include:
Maryland Dept. of the Environment
1800 Washington Blvd
Baltimore MD 21230
- Type of Entity:
- Corporation
- Alternate Business Name
- PEMS Service & Repair, Inc.
- Business Management
- Mr. Robert Kiehne, President
- Contact Information
Principal
- Mr. Robert Kiehne, President
Customer Contact
- Mr. Robert Kiehne, President
- Additional Contact Information
Fax Numbers
- (410) 798-6758Primary Fax
Phone Numbers
- (410) 269-0317Other Phone
Email Addresses
- Primary
- (410) 798-6758
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Liesl M
08/24/2023
Phelps Water Co. Response
08/25/2023
As we discussed on the phone (as you were cussing me out), there is a 1 full year warranty with the manufacturer and a 7 year pro rated warranty on that tank. That tank was 2 years old. A new tank is $1365 installed for that size. The cost to replace under the pro rated warranty is $350. All of this information was given to you when we installed the tank as well as when we spoke yesterday. We carry over all of our manufacturers warranties to the customer. This was beyond the one full year warranty. You were hung up on after asking 3 times for you to stop screaming and cussing and I had explained that I would need to hang up if you continued to speak that way. We never told you to go somewhere else. You said that you would go somewhere else. I'm sorry that you feel this way.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.