Complaints

This profile includes complaints for Crazy 88 Mixed Martial Arts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crazy 88 Mixed Martial Arts

  7024 Troy Hill Dr STE L Elkridge, MD 21075-7053

• 

  Crazy 88 Mixed Martial Arts

  11409 Cronhill Dr Suite E Owings Mills, MD 21117-6219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: **************************** Fitness Date: March 718, 2025 Disputed Amount: Multiple $135 charges Complaint Summary:Crazy 88 overcharged me three extra times after a billing system switch. ******* Federal statement confirms four charges, but they only acknowledge one extra. Despite multiple requests, they failed to provide a clear breakdown of charges or resolve the issue. Instead of handling the dispute, they directed me to their billing company, which also provided no answers. My bank account is now negative due to these errors.Key Issues:Overcharges:March 7: First charge ($135) correct March 10, 13, 14: Three extra charges Crazy 88 claims only one extra charge, but my bank statement confirms four total transactions.Lack of Transparency:I was wrongly referred to ABC Fitness, even though Crazy 88 switched billing providers.They failed to explain who currently manages my billing records.They did not provide a detailed breakdown of ********************************** Issues:Crazy 88 only refunded $135, ignoring the other overcharges.They refused to waive the cancellation fee, despite their billing error.They blamed my bank, but Navy Federal confirmed the transactions were from Crazy 88.Unresolved Requests:A line-by-line breakdown of charges matching my bank statement.Proof of refunds, including a 15-digit confirmation number.Justification for enforcing a cancellation fee despite billing errors.Steps Taken:March *****: Multiple emails requesting resolution.March 18: Notified Maryland Consumer Protection Division, BBB, and FTC due to lack of response.Resolution Sought:Full refund of all extra charges.Written confirmation of refunds.Cancellation without penalty.Clear documentation on Crazy 88s billing policies and provider transition.I am disputing 405$ + the 599$ cancellation fee

  Customer Answer

  Date: 03/19/2025

  This is the statement requested as I have mentioned:

  I am filing a complaint against Crazy 88 due to improper billing practices, lack of transparency, and refusal to properly address unauthorized charges. After signing up on March 7th, I was unexpectedly charged $135 on initiated March 10th, initiated March 13th, and initiated March 14th, the last two went through March 17th exceeding my agreed membership rate.
  
  
  When I contacted Crazy 88, they only acknowledged one extra charge and redirected me to their third-party billing company instead of resolving the issue themselves. They also failed to provide clear billing records or identify the responsible billing provider. Additionally, they are refusing to waive the cancellation fee despite the improper charges.
  
  
  I am seeking a full refund of all unauthorized charges and an exemption from the cancellation policy due to their breach of contract. I have attached my bank statements for reference.
  
  

  Business Response

  Date: 04/02/2025

  Thank you for reaching out to us regarding your recent billing concerns. We appreciate the opportunity to address the issues you've raised, and we want to ensure that all matters are resolved promptly and fairly.
  Weve reviewed your account, and would like to clarify the following points:
  
  Charges and Refunds: We have thoroughly investigated the charges associated with your account. As confirmed in our previous email communications, all four charges, including the initial $135 and the additional three charges, have been refunded to you in full. Our records indicate that the refunds were processed successfully, and you should have received these refunds. Weve also provided confirmation of these refunds in our emails, which include read receipts for your reference.
  
  Account Cancellation: As part of our resolution, your account was cancelled at no charge, and we informed you of this via email. This cancellation was processed as a courtesy, and no further charges should have been applied. Again, our email communication regarding this matter has read receipts confirming your receipt.
  
  Billing Policies & Provider Transition: Regarding your request for clear documentation on our billing policies and the transition to a new provider, all of our policies are outlined on the back of the training agreement that you received at the time of enrollment. Additionally, as a matter of company privacy, we are unable to disclose the specific details of our internal billing provider transition.
  
  We strive to provide clear and transparent communication to all our clients. We regret that you feel your experience did not meet your expectations, and we are committed to resolving any confusion. However, after reviewing the records, we believe all charges have been refunded appropriately, your account was cancelled per your request, and all necessary documentation was provided.
  
  We value your feedback and hope that we have addressed your concerns. If you have any further questions or require additional assistance, please feel free to contact us directly

  Customer Answer

  Date: 04/07/2025

  They resolved and cancelled my membership without fee. It was an error on there billing system change over

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the 7 day trial they offer and signed an aggrement that verbally they discussed as a longer gyme sign up. Never looked at this as a business contract. This was to fight and improve your skills which is what I thought they stood for as a company. Now I have transportation issues and will not be continuing going. I tried to cancel due to student loans, Rent and other bills that need to be met. Why keep paying a freeze fee if I am not going. I was texted that since what i signed up to pay for was not complete and exceeded 599 dollars, that I would have to pay 599 dollars to cancel. I have signed up for muy thai at other gyms as well as just normal work out gyms and have never heard of such a thing. This is not me reporting that there was business malpractice, but for anyone who wants to go hear they need to understand that this is shark like behavoir, unethical behavoir, and a place that has no compasion. I say this because out of all the stuff they discuss with you before signing "VERBALLY NOTHING WAS SAID ABOUT THE CANCELLATION FEE". I work everyday for the federal government at the VA helping support Vets that come back home just to be treated like a comon hustle withing business contracts. I just wanted to FIGHT smh

  Business Response

  Date: 02/29/2024

  Dear ********,
  
  Thank you for bringing your concerns to our attention.
  
  We appreciate your candid feedback regarding your recent experience with our program. It's important to us that we address your concerns directly and find a resolution that aligns with our policies and your expectations.
  
  Regarding the cancellation fee outlined in our terms and agreements, it's a standard practice that we disclose to all clients during the enrollment process. Our priority is to ensure transparency in our policies, and we make every effort to communicate them clearly to all individuals considering our programs.
  
  While we understand your frustration with the situation, including the unexpected financial burden due to transportation issues and other obligations, we remain committed to finding a solution that works for both parties involved. We spoke about setting up a payment plan for the cancellation fee for your early termination fee and would be happy to still assist with that.
  
  As for the Mastery program you enrolled in, we designed it specifically to be a long term program for serious athletes seeking advanced training opportunities for a discounted tuition rate for their commitment to the program. Which was laid out during your enrollment meeting, on the tuition guide provided during enrollment (Attached here) as well as on your training agreement which you received when you enrolled and I have attached here. 
  
  We are here to address any further questions or concerns you may have and to explore potential solutions together.
  Thank you for your understanding and cooperation as we navigate through this situation.

  Business Response

  Date: 02/29/2024

  Hello, thank you for your time. I have spoken with this client and tried to reach a resolution but was unable. He is claiming the issue is that he does not understand the term of the program he chose to enroll in and would like to cancel outside of our terms. We offered the client a freeze (which he has taken advantage of) as well as payment plan options. He was informed of the terms of service at the time of enrollment and signed off on them during his enrollment. During the enrollment process we review the options, speak to the client about intentions, and then they chose the programs that best alligns with thier goals. At the time of enrollment client claimed they would like to fight and compete and take advanced classes which would fall under our Mastery program. This is a long term program which offers a discounted rate due to the commitment term. 
  
  As well as reviewing this at the time of enrollment it is on all marketing supplies, our website and on his training agreement he received during enrollment. All renewal and cancellation terms are also gone over and the client must initial the bottom of the agreement saying that they understand. 
  
  ****************

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund. I was not told I would be signing up for a yearly contract. I signed up in person. They clearly scammed me because now I have to pay $2,160 total. In addition, they didn’t tell me that I COULD NOT cancel my membership and I have to pay the full yearly payment. I am a full time college student. One month in I thought I could cancel my membership because I started to not have any time to go and I also got injured and had to go to the emergency room. So, to sum it up I’m not looking for an apology. I want my money back. I was not told that it was a contract. I was not told that I had to pay a full 12 months. And after canceling I was not told that I had to pay all of it at once to cancel my membership. It feels as if you guys trapped me. I was pushed into this contract and I was told of a 30 day free trial at first. I canceled my membership on January 30th thinking I don’t have to pay another month. And then this “business” told me I need a 30 day notice before canceling or they will charge me another month. This all seems unethical and they don’t care about their costumers. They do tricks to try to get your money. I am a new college student and don’t have much money and they really took me for advantage. Again I’m not looking for an “I’m sorry” I need change in this business because this is unacceptable.

  Business Response

  Date: 02/29/2024

  Hello and thank you for your time. I just want to clarify some one what has been said. I have attached proof of the conversations we have had with this client. Please see attachments 
  
  Some facts to note;

  - This client was never told she needed to pay the balance because that is not our policy.

  - She was told we offer a complimentary cancellation with a doctors note

  - She is currently on a complimentary freeze to help her get a doctors note in order to cancel for free

  - We do not offer a 30 day trial (Our trial period is 7 days)

  - If she is not medically unable to participate our policy is 50% of the remaining balance not to exceed $599 so that would be the absolute MAX she would pay.

  - Our client services department has reached out multiple times to check in on the cancellation process and she has not responded but we would be happy to help if she would.

  Business Response

  Date: 02/29/2024

  
  Hi ******,
  
  Thank you for sharing your concerns with us. We genuinely regret any dissatisfaction you've experienced regarding the steps we've taken to assist you with your situation. I'd like to take this opportunity to provide some clarity regarding our policies and the details of our previous conversation.
  Here are some important points to consider:
  
  - Our policy does not require payment of the full balance for cancellation purposes
  
  - We communicated to you that we offer a complimentary cancellation option with a valid doctor's note, which we are eagerly awaiting upon your submission.
  
  - Currently, you're benefiting from a complimentary freeze period designed to facilitate the receipt of the necessary doctor's note for cancellation without charge.
  
  - Please note that our trial period spans 7 days, as detailed on our website (see attached for reference). We do not offer a 30-day trial.
  
  - In the event that you are not medically unfit to participate, and do not wish to freeze our policy stipulates a charge of 50% of the remaining balance, capped at a maximum of $599. This serves as the upper limit of what you would be required to pay.

  - Our client services team has made several attempts to touch base with you regarding and additional freeze process, but unfortunately, we haven't received a response. We remain eager to assist you should you wish to engage with us.
  
  We genuinely value your feedback and aim to address any concerns you may have. Please feel free to reach out to us if you have any further questions or require assistance moving forward.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charges $189.00 per month. The contract states that you can cancel for a flat fee and relinquish any further obligation to 88BJJ. I want to cancel my membership. Why do I have to pay a fee to cancel? This business takes advantage of young people.

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for classes on the basis id be able to attend them after signing up, I found out about health issues and was not able too attend any classes not one. I never been back in facility after that initial day i reached out too crazy88 in July when i realized this problem wasn't going away for a cancelation i have paid them 800.00 for absolutely nothing no services no classes no training as of today they still are continuing to bill me even charging late fees. I have emailed them my doctor's note and how often i was in and out of treatment. Please help!!

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 9, 2022/10/20) */ This is incorrect. We are actually still in contact with him as of today. He reached out in July and he never filled out the form until August 30. At that point he was already past due and we let him know. We decided to cancel him complementary either way even though he has a past due balance.