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Business Profile

Dentist

Smiles R Us Dentistry

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/07/2023 i reached out to this practice with a written request, with hopes of retrieving my dental records because of the racist mistreatment I received from this office. No response! I reached out to this business again on 12/20/2023 requested a copy of my dental records again because not only did i have a dental abscess from a tooth they performed work on, but i no longer wanted to be a patient of this practice anymore and needed these records to secure an appointment with a new dentist. No response after the second written request. After the third written request on 01/08/2024, the office manager responds back and shows a certified mail receipt from USPS proving the records were sent however it had an address that did not belong to me nor was in my file. They also did not respond to my emails to verify where I would like the records sent. They violated my HIPPA rights by sending my information to another person and address that did not belong to me. I've attached all documents below. After they realized what a huge mistake they made. I kindly informed them that i filed a complaint with the office of civil rights and the office manager or someone who is aware of this situation at the location proceeded to write a review on my business profile 2 hours after filing my complaint and breaking confidentiality and engaging in a conflict of interest. This practice has cause a major delay of care, racially profiled me, intentionally withheld my dental records from me, and then retaliated against me because i filed a complaint within my rights. I would like my refund in the amount of $100.00 paid to this office, I would like the false review removed as it is as conflict of interest, and I would like to receive my dental records as requested.

    Business Response

    Date: 01/31/2024

    good afternoon , we re sent requested document 01/11/2024 . see attachments 

Smiles R Us Dentistry is NOT a BBB Accredited Business.

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