Business ProfileforMassage Envy- Ellicott City

My 12 month subscription with Ellicott City was over Nov. 23. I began making verbal requests to stop subscription in Sept, Oct and Nov with no response. I submitted a written request for cancellation via email in Nov. In response I recd an email requesting I call them, historically I could not contact accounts via phone. I replied that they give me a call me and requested they continue with cancellation. In the meantime. They charged again in Dec . I disputed the charge with credit card comp and requested a block on merchant. I sent a follow up email and eventually received an email of canc on 1/5/24 and a date to complete sessions which was March 15th. I began booking my sessions. In the interim the E.C. branch attempted to withdraw a monthly fee AFTER official cancellation and they were unsuccessful so they froze my account. I was unable to receive sessions booked. The booking location could see the it was a cancelled membership and waited on confirmation from EC regarding freeze. They didnt receive it and cancelled my appt. It was eventually cleared and I received 2 of my 3 remaining services. I was informed at 2nd to last service that I had until feb 15th to complete services when it was originally March 15th which as subsequently changed to 2/25 via text. Confused again I called EC spoke with Melita who was rude and unhelpful. Frustrated I went in person and I spoke with a person via phone who said her name was “Betty Boop”, I believe was later referred to as Andrea. She argued with me and demeaned my concern to have it corrected in their system. Melita continued to be nasty. I was told they couldn't change it in the system without any clarification, and to book with text message as proof. I let them know I tried and was told to get it straight with EC. I had to call the location myself and force EC to let them know the date should be at least 2/25. It was so stressful, it completely negates the relaxation you get from the services. Do not patronize!